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Biographical Information

Stephanie Simone

Stephanie Simone is an Editor for KMWorld magazine and KMWorld NewsLinks, a weekly email newsletter published by KMWorld magazine.

She can be reached directly at

Articles by Stephanie Simone

Miro debuts Intelligent Canvas to accelerate the innovation lifecycle

Includes a series of new capabilities that will redefine how teams bring new products and services to market

Murf Speech Gen 2 sets new standards in AI voice over for enterprises

Murf Speech Gen 2 provides advanced customization features; variability, emphasis and ‘Say It My Way' acquires to create no-code data science automation for RevOps teams

Acquisition marks a pivotal step in corporate strategy

Squirro acquires Synaptica, creates fusion of generative AI and knowledge graph solutions

This acquisition marks a significant milestone for both companies

Crelate introduces powerful new reporting features to its Crelate Talent Platform

These updates allow customers to better see and analyze their data in real time

Egnyte introduces Copilot to supercharge knowledge work

Egnyte Copilot features include summarization, Knowledge Base Q&A, and transcription

CAST and LIRIS establish partnership to apply advanced graph visualization algorithms

The goal of the collaboration is to develop advanced algorithms that yield more efficient and user-friendly visual representations of application structures

Qdrant introduces pure vector-based hybrid search solution

This release helps to make vector search more universally applicable

Maxim AI raises $3M to help enterprises test and rapidly ship AI products

The Maxim stack provides end-to-end AI evaluation across the development lifecycle

Cloudflare adds the ability to create AI-generated captions for on-demand videos and recordings of live streams

With Stream's integrated solution, the caption generation process is seamlessly integrated into the existing video management workflow, saving time and resources

Franz AllegroGraph 8.2 harnesses the power of natural language processing with ChatStream

ChatStream with AllegroGraph's Neuro-Symbolic AI capabilities unlocks contextual enterprise knowledge through text queries with long-term memory

Medius introduces two new solutions to expand accounts payable efficiency

Both products leverage Medius's proprietary artificial intelligence to offer unmatched accuracy, transparency, and efficiency

Powerhouse utilizes Arcitecta’s Advanced Data Management Platform as its new digital asset management solution 

Arcitecta extends its reach to the museum and cultural asset market

Conga unveils AI-enhanced Contract Lifecycle Management solution

Market-leading solutions enhanced with AI allow ease of integration with the CRM and ERP systems of customers' choice

Poka adds next-generation AI features to its Connected Worker platform

New AI features enable shop floor workers in manufacturing to work smarter, not harder

ProSearch incorporates Intelligent Voice to its suite of tools to improve discovery

With increasing volumes of multimedia in ediscovery data collections, ProSearch leverages AI for accurate transcription and analysis of audio and video files

Cognizant plans to acquire Belcan for approximately $1.3 billion

Immediately accelerates growth opportunity through presence in attractive aerospace and defense sector with established blue-chip clients

CallSine introduces personalized AI-powered outbound email outreach—at scale

Total company and prospect content synthesis gives users  a competitive advantage

Pega GenAI Blueprint accelerates transformational app design

New capabilities signal a revolution in how enterprises think about their workflows

Anomalo now delivers AI-powered monitoring of unstructured text

nstructured text documents can be curated and evaluated for data quality around various document and document collection characteristics

Talkdesk Autopilot for Retail bolsters complex CX

Retailers can easily use generative artificial intelligence to improve the self-service experience and empower agents to drive more business value from customer interactions

Pipeliner CRM provides Salesforce Connector

New connector drives CRM adoption and productivity without need to switch platforms

Arrive Technology rebrands as Arrive AI, further enhances automated delivery

The Fishers "smart mailbox" company plans to lead the Autonomous Last Mile industry and, at scale, to be a leader in AI

CAST Imaging expands use of generative AI to speed up application modernization

The enhanced GenAI capabilities and new features make it easier than ever for users to gain deep insights into their applications

Hyperscience unlocks GenAI for mission critical applications with Hypercell

Hypercell for GenAI transforms complex documents into LLM and RAG-ready data, accurately, automatically, and continuously

Caldic selects Syniti to adopt a ‘Data First’ approach for master data management

Caldic will work with Syniti to help future-proof its data landscape and optimize data quality

Built on Workday to help partners build, manage, and extend the power of the Workday platform

New program empowers Workday partners to scale innovation and help customers realize greater value from the Workday platform

NICE introduces new back-office capabilities to effectively manage entire CX workforce

Latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front and back office CX operations

Talkdesk and Cognizant Team partner to supercharge the AI-powered customer experience

The collaboration creates global growth opportunities for both companies, with existing and new enterprise customers seeking enhanced customer experience

Sinequa debuts new line of GenAI assistants, renews company focus on advancing AI in the enterprise

Combining Sinequa's Search with GenAI provides the ultimate AI Assistant and virtual coworker

Skan and iGrafx collaborate to provide a digital twin solution that optimizes business operations

By leveraging iGrafx's process modeling and simulation capabilities, the DTO allows businesses to mirror every aspect of their operations in a virtual space

Experian transforms software for credit, fraud, and analytics

First-of-its-kind platform now integrates Experian's market-leading data, generative AI, and cutting-edge machine learning solutions into one unified interface

iManage and vLex announce partnership to offer powerful solutions for the legal sector

Mutual customers can leverage the power of Vincent AI to add powerful generative AI workflows, research, and analysis

Strike Graph boosts security compliance with VerifyAI

New security compliance software gives businesses flexibility and control for audits

TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests

Ada improves its AI Agent for customer service

New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent

Yext adds AI-led recommendation capabilities to revolutionize search strategies

Yext announces Listings Recommendations, delivering AI-led insights to help customers accelerate discoverability and customer engagement

Alation Workflow Automation closes data governance gaps

Automation Bots boost data steward productivity

Atlantic.Net joins NVIDIA’s Cloud Service Provider Program to support AI adoption

Atlantic.Net empowers customers to advance offerings through market-leading AI cloud solutions, helping to speed up the adoption of AI compute for software developers and businesses

Messagepoint introduces AI-powered translation capabilities

Messagepoint's latest version includes key capabilities that ensure accuracy while accelerating translation processes for customer communications

Agiloft powers new GenAI Prompt Lab to bolster contract lifecycle management

Agiloft's new GenAI Prompt Lab capabilities power unmatched connectivity between contracts, generative AI large language models, and the people using them

The White House issues set of AI principles to support workers

According to the Biden administration, this initiative underscores the administration's commitment to ensuring AI technologies strengthen worker empowerment and well-being while addressing risks to workers

Coveo expands partnership with Genesys to empower contact center agents with various types of AI

Coveo for Genesys Cloud is now available on Genesys AppFoundry

Veritext Legal Solutions adds support for workers comp and insurance in new Smart Summary update

Company's AI-generated, secure, editable transcript summary now offered formats specific to workers' compensation and insurance litigation

Precisely expands its data enrichment and geo addressing portfolio

New global Address Fabric and Property Attributes offerings help customers access unparalleled location-based insights, supercharged by the PreciselyID

Zuora plans to acquire Togai to boost usage-based offerings

Acquisition empowers developers and finance teams to accelerate usage-based offerings

Healthcare giants partner with Quadient to utilize its Intelligent Communication Automation platform

Quadient delivers powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries

Gray DI uses AI to drive growth and efficiency in higher education with the release of AI Reports

AI Reports provides an easy-to-understand text summary of more than 50 metrics enabling provosts, deans, and higher-education decision-makers to pick the right academic programs

AppDirect to acquire Builtfirst to become the top-tier destination for marketplace platform technology

Builtfirst joins AppDirect to combine expertise and accelerate growth

SmartBug Media provides Zendesk to HubSpot Service Hub migration solution

Solution guides organizations in maximizing the value of HubSpot by driving customer success at scale throughout the entire customer lifecycle

Dataiku Answers empowers teams to develop custom AI chatbots

Dataiku Answers brings secure, tailored, and scalable conversational AI to the enterprise 

Elastic introduces AI-driven security analytics to redefine SEIM

Prioritize attacks, not alerts, with new Attack Discovery capability, powered by Search AI

Franz adds ChatStream to AllegroGraph to power natural language queries

ChatStream transforms data analysis by empowering users to access complex enterprise knowledge through simple questions

Salesforce introduces Einstein Copilot to drive enterprise AI adoption

Einstein Copilot, Salesforce's conversational AI assistant, is now generally available with new out-of-the-box actions for driving sales productivity

TomTom utilizes Storyblok’s CMS to streamline content operations

TomTom migrated to Storyblok within 3 months and decreased content development costs by 30%, according to the company

Moveworks releases its next-generation copilot, taking action across all business systems using natural language

The company previewed its web search UI and a first-of-its-kind Plugin Template Library for the Moveworks Copilot

Cowbell aims to optimize underwriting workflows with Prime Tech with Cowbell Co-Pilot

Cowbell delivers Prime Tech through an existing partnership with Obsidian, now providing customers with Technology E&O Primary coverage 

Jitterbit supports ecommerce transformation with promotions that drive hyperautomation

Jitterbit's promotions include special offers for organizations using NetSuite and Shopify; Vinyl 'Build Fast' Bundle for turnkey web and mobile application development 

KLoBot launches a virtual legal assistant powered by GenAI

DIY no-code virtual assistants trained with knowledge from NetDocuments, time and billing, iManage, SharePoint, Experience Management, SQL Databases, and more

Quark adds semantic AI into structured content in latest release of Quark Publishing Platform NextGen

New Semantic AI capabilities supercharge self-service content creation and publishing processes to support faster time to value 

Docuvela debuts Veladocs, aims to transform document management on AWS

Industry veterans unveil a cloud-native solution featuring intuitive natural language searching and an exclusive early access program for select customers

Thomson Reuters expands vision for CoCounsel, its professional-grade GenAI assistant

Designed to enable professionals to accelerate and streamline entire workflows to increase efficiency, produce better work, and deliver more value for their clients

o9 expands partnership with Microsoft Azure OpenAI to centralize unstructured data for enterprise supply chain planning

Breaking down silos will enable every supply chain planner to perform at the level of the most experienced planners within the organization in real-time

ZBeta debuts Enterprise Security Risk Practice to reshape security consulting services

The heart of ZBeta's methodology is data, revolutionizing the way the value of security initiatives is demonstrated and measured

Five9 introduces Zendesk integrations to unify the agent workspace

New tools streamline contact center workflows and improve agent and customer experiences

Dolfi1920 Chooses Rootstock Software to boost its CRM and ERP

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth  

Pipeliner CRM v5.4 delivers enhanced reporting capabilities

Latest v5.4 release addresses customer requests to enrich in-platform CRM reporting

Accenture invests in Sanctuary AI to reinvent the workforce

Sanctuary AI bring human-like intelligence to general-purpose robots

Elastic now supports Cohere’s text embedding models

Developers can now natively use the Elastic vector database to store and search Cohere's new int8 text embeddings

Botkeeper Infinite brings elevated and innovative approach to bookkeeping

Botkeeper Infinite is now available to accounting firms

Mindee transforms the data preparation process with new AI document-processing tool

docTI leverages AI to enable custom document processing in minutes

Scrut Automation secures $10M in funding round to help companies maintain compliance programs

Scrut Automation is a Governance, Risk, and Compliance (GRC) platform that helps mid-market companies build, manage, and maintain enterprise-grade risk and compliance programs

Supersimple raises $2.2M to empower B2B companies to answer complex ad-hoc data questions with no code

Pre-seed company and repeat AI founders target B2B SaaS companies with AI-native data analytics platform

SQream and Qantm AI empower customers to extract deeper insights from their data and accelerate AI initiatives

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries

Coveo adds groundbreaking GenAI innovations in the New Coveo Spring Release

Innovations to Coveo's Enterprise AI Platform facilitate deployment of multi-channel enterprise-grade generative answering that delivers bottom-line business results, with the click of a button

SS&C unveils Blue Prism Next Generation, a hybrid intelligent automation platform

SS&C Blue Prism Next Generation represents a milestone in intelligent automation (IA), facilitating cloud adoption without compromising security and compliance

Federal agencies directed to draw up AI safeguards for government use

Agencies "will be required to implement concrete safeguards when using AI in a way that could impact Americans' rights or safety" including detailed public disclosures, so the public knows how and when AI is being used by the government

MineOS AI Asset Discovery ensures AI data usage remains private, secure, and compliant

New AI Asset Discovery and Risk Assessment module will meet the new demands of AI governance 

MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone

MicroStrategy ONE  Users can ask for AI-powered insights in natural language without relying on a dashboard

Amelia reveals Amelia Answers, using generative and deterministic AI

Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments

Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms

Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure, revolutionizing customer service 

Hexaware unveils tensai GPT to advance employee industry expertise

This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities

PrestigePEO sees success with Gradient AI's SAIL, delivering enhanced group health risk assessment and underwriting

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies

Cordial unveils AI roadmap to deliver greater brand impact

With its unrivaled data platform, Cordial's AI strategy and capabilities lay a foundation of deep understanding to transform customer experience

Quadient expands partner program to include its financial automation solutions

The expansion gives companies in the financial services, insurance, public sector and government, healthcare, service provider, telecom, utilities, manufacturing, technology, staffing, transportation and logistics industries more functions to communicate at the highest level possible with their customers

Quantexa rolls out initiatives to help enterprises and government agencies get data ready for AI

Quantexa supports rising wave of organizations using data, analytics, and AI to break down silos 

Nanonets secures $29M in funding to produce an Autonomous AI Agent for back-office operations

Nanonets-powered automation has saved companies over $500 million

Cohere introduces Command-R for LLM workloads

Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise

Proxiio makes debut in the United States to shake up the legal industry

Bringing technology-driven legal solutions to law firms and legal departments

Upstream Works releases Omni AI Hub to improve hybrid contact centers

Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX

Alation cultivates a data culture that harmonizes with AI with latest enhancements

Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value

Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail  

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions

C3 Generative AI: Standard Edition is now available on the Google Cloud Marketplace

Get started using generative AI across the enterprise in minutes with this simple, self-service, no-code solution

Several top companies capitalize on BMC Solutions to become AI-ready

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

Reveille Software offers Reveille Sentry for Microsoft Teams

Enhancing collaboration, security, and visibility

Salesforce introduces the Data Cloud Spring ‘24 Release

Data Cloud makes all enterprise data actionable in every Salesforce application and workflow

Kodak Alaris boosts its intelligent document processing software with AI services

The award-winning IDP platform automates and simplifies the journey from document arrival to usage in business processes—quickly, accurately, and reliably

ABBYY and Novelis expand partnership to further leverage purpose-built AI in the United States

Novelis successfully used ABBYY's portfolio of intelligent automation solutions to drive greater document efficiency and strategic process visibility for several European clients

SimSpace and Carahsoft collaborate to fortify U.S. government agencies against cyberattacks

Partnership makes SimSpace Cyber Force Platform available to government agencies

Stack Overflow and Google Cloud partner to help developers effectively use generative AI  

Partnership brings together the leading knowledge platform for developers with Google Cloud's leading AI platform

Agiloft adds new Google Docs App and custom API creation platform to streamline contract data

Contract Lifecycle Management leader announces seamless integration capabilities to improve the flow of contract data and ensure cross-compatibility with other business systems

Blumira and Beltex collaborate to provide enhanced cybersecurity insurance

Blumira MSP partners gain exclusive access to Beltex to help SMBs prevent adverse cyber outcomes

Thomson Reuters acquires Pagero Group to streamline e-invoicing solutions

Accelerating the companies' joint vision for a connected suite of e-invoicing and indirect tax solutions for customers across the globe

Lexsoft Systems introduces T3 GenAI to assist knowledge management in the legal space

Out-of-the-box and ready-to-deploy generative AI solution marks a step change in knowledge management capability for law firms

Avaamo unveils new generative AI framework

A leader in GenAI for the enterprise unveils new framework to increase productivity, improve the customer experience, and drive revenue

Ontotext refines LLM performance with release of Metadata Studio

Supporting Ontotext's AI-in-Action initiative, OMDS 3.7 combines and interlinks textual knowledge with Wikidata to support developing a single, domain focused knowledge graph

Bonsai Data Solutions debuts signature platform that removes reliance on third-party data

Business leaders and marketers can activate their own first-party data

Miro releases Enterprise Guard to support compliance and security initiatives when protecting confidential content  

Enterprise Guard offers a new, unparalleled level of security and compliance in the visual collaboration market, transforming how teams manage content when working on Miro

KNIME Community Hub supports teams by running and automating workflows

KNIME launches pay-as-you-go offering on KNIME Community Hub

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Pega reveals Pega GenAI Blueprint to automate workflow app designs

Combines the power of generative AI with Pega's industry best practices to turbocharge the app design process

CLCD unveils Enterprise Version 7.0, promises game-changing experience for librarians and educators

This release will enhance and assist the landscape of educational research and collection development in all subscriber institutions

CTERA receives recertification for use by the U.S. Department of Defense

CTERA retains its status on list reinforcing its commitment to state-of-the-art governmental cybersecurity

Conversica introduces brand-specific large language model capabilities

Conversica Chat, now with contextual response generation, is the first enterprise solution of its kind

Altova introduces AI Assistant in RecordsManager 3.1

With a single AI prompt, users of all skill levels can turn their ideas into functional databases

Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Stravito attains updated certification for ISO/IEC 27001:2022 for information security

The new ISO certification, combined with existing security frameworks, demonstrates Stravito's industry-leading commitment to data protection and platform security

Franz brings LLM integration and RDF semantics to Gruff 9

Cutting-edge knowledge graph visualization tool delivers no-code queries, hypergraphs, and dynamic graph displays

Parallels releases DaaS solution for the hybrid workforce

Parallels redefines DaaS, providing a next-gen solution as it ensures fast and easy management without IT specialist skills at a competitive TCO

Acumatica Cloud ERP debuts new features to fuel better business decisions

Company unveils redesigned UI, touts cross-industry capabilities

Constellation GovCloud becomes StateRAMP certified

StateRAMP Authorization ensures cutting-edge technology innovators can leverage compliance and market access to state and local governments

Iterable rolls out new Ingest Toolkit made for marketers

The new Ingest Toolkit builds on the most robust and flexible API and SDK, along with 120+ native partner integrations

Rootstock Financials addresses industry issues head-on, provides a centralized command center for real-time financial insights

Enterprise financials to help drive key decisions across a manufacturer's broader Signal Chain strategy 

Quark Software’s latest release builds in AI functionality to transform content operations processes

New workflow visualization capabilities and integration with Microsoft Excel ensure content accuracy throughout the lifecycle

Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

HaystackID boosts Protect Analytics AI Suite for ediscovery

Sensitive Data Identification, Entity Extraction, and Custom Deployment capabilities highlighted in AI-enabled suite built for cybersecurity demands

Reveille Software announces platform enhancements for ECM systems

The company's achievements in 2023 are not just milestones but stepping stones to further innovation

Cognizant and ServiceNow partner to boost digital workplace services with generative AI

Cognizant WorkNEXT aims to put user experience at the center of workplace transformation

Pega unveils new generative AI assistant

Pega GenAI Knowledge Buddy easily synthesizes knowledge scattered across content libraries to quickly get answers to employee and customer inquiries

Newgen and Guidewire partner to streamline content lifecycle management

The partnership ensures the secure archival of content and fosters real-time collaboration while prioritizing privacy and security

Ontotext GraphDB is available on Azure, delivers rich knowledge graph experience

Listing enables global customers to quickly and easily apply semantic technology to connect the dots of data 

Accruent acquires RedEye to create the next-generation engineering document management system

SaaS acquisition transforms engineering document management with a modern, centralized hub for managing engineering drawings, documents, and media securely from any device

Valid8 Financial secures $8.5M to shape the verified financial intelligence category

AI-powered forensic accounting solution secures $8.5 million Series A fundraise led by Silverton Partners

Maptician strengthens the hybrid workplace with latest updates

From pre-registration email automations that deliver visitor preferences and hybrid workspace protocols, to QR code check-ins, Maptician Visitor Experience supports a world class hybrid workplace experience

Kofax rebrands as Tungsten Automation to reflect its AI-powered workflow automation focus

The company aims to improve customer efficiency and reduce costs with intelligent automation solutions

Carhartt boosts its cyber resilience with Rubrik

Workwear brand migrates more than 600 workloads from multiple legacy backup vendors to Rubrik Security Cloud

Franz releases AllegroGraph Cloud, empowering users to create Neuro-Symbolic AI Knowledge Graphs

AllegroGraph Cloud offers the first Knowledge Graphs-as-a-Service for Neuro-Symbolic AI applications

Rubrik Security Cloud – Government meets StateRAMP certification

U.S. state and local government agencies to become cyber resilient with Rubrik

Cleo announces its Microsoft Dynamics 365 Supply Chain Management Connectors are now on Microsoft AppSource

With Cleo's Microsoft Connectors, customers can achieve end-to-end integration, business process automation, and orchestration between Microsoft Dynamics and their ecosystem

P360 debuts the AI-powered information platform EdenHelp for the life sciences space

EdenHelp is a novel AI-powered platform that empowers HCPs and patients with real-time access to prescription drug and medical device information

Eagle Eye debuts EagleAI, a data science solution powered by AI designed for retail  

By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalization at scale

Acquia completes acquisition of Monsido, optimizing website accessibility

Adds website accessibility, website optimization, and compliance solution to Acquia's industry-leading digital experience platform (DXP)

AppDirect secures $100M in funding to accelerate the growth of the technology advisor community

Funding provides flexible capital for technology advisors to transform and scale their business while maintaining 100% ownership

Medius and Launchpad Technologies partner to offer iPaaS for Accounts Payable

New partnership will enable customers to achieve digital transformation and integration

VAI and Proton collaborate to integrate AI-powered CRM and ecommerce personalization technology

Deal builds on a year of successful collaborations and growth for VAI

Calabrio acquires Wysdom to optimize human and virtual agent interactions

The move aims to revolutionize the customer experience

Opendatasoft introduces AI-powered semantic search engine

Improves data portal user experience and accelerates data discovery

Franz introduces Allegro CL v11 with Neuro-Symbolic AI programming

Allegro Common Lisp gains LLM integration, enhanced knowledge graph and vector capabilities via AllegroGraph

Society for Scholarly Publishing picks Access Innovations, Inc. for taxonomy and auto tagging services

Tagging the content at the article and sub-article level will make it easier to surface content more precisely relevant to the SSP community

Dremio and Carahsoft collaborate to bring modern data infrastructure to public sector workers

Partnership helps government agencies eliminate the cost and complexity of legacy data environments

Crawford Technologies introduces its AI-backed language translation solution

Helps meet the accessibility and inclusion needs of organizations and governments of all levels

Nintex officially acquires Skuid

Acquisition adds easy design and build capabilities for operational leaders

Talkdesk introduces CX solution for higher education

Talkdesk expands on commitment to solve industry-specific CX challenges; seamlessly connects disparate resources on and off campus to improve engagement across students, staff, and alumni 

TENAQUIP selects eGain to revamp its customer service

eGain was selected as the vendor of choice for its rich DCS capabilities

SingleStoreDB available on Snowflake Data Cloud, enables hybrid searches as part of generative AI apps

SingleStoreDB's Snowflake Native App will enable customers to build generative AI applications at better performance and lower costs

Jumpmind introduces new capabilities with latest release of SymmetricDS

The trusted database replication and file synchronization software is in use today by federal government agencies, leading retailers and consumer brands

Hatch launches generative AI tool to create interactive web pages directly from user prompts

Powered by OpenAI's GPT-4, Hatch AI empowers creators to design no-code hosted web pages for a wide range of use cases

DAS42 partners with Snowflake to create subscriber analytics solution

DAS42 helps subscriber-driven businesses increase engagement with personalized experiences

Salesforce offers streamlined version of its product suite for data, AI, and CRM

New product bundles from Salesforce deliver greater customer value across sales, service, and industries, all powered by the Einstein 1 Platform

Deci's latest LLM is a leap forward in accuracy

DeciLM 7B sets new performance standards in the large language model (LLM) space, outperforming notable open-source models such as Llama2 7B and Mistral 7B

Databricks creates suite of RAG tools for LLM app production

Databricks provides a new suite of tools to produce generative AI applications

AllegroGraph 8.0 merges knowledge graphs with generative AI and vector storage

AllegroGraph 8.0 validates generative AI content, unveils hidden knowledge within documents, and powers natural language queries                                                      

Revenue Grid boosts sales teams with AI and data innovations

Updates include streamlined workflows, effortless reporting, and enhanced signal management

Kroll partners with Agiloft to boost corporate legal solutions

Kroll joins Agiloft's global network of service partners to help businesses enhance the way they manage contracts throughout their lifecycle

Crawford Technologies provides workflow efficiency and cost savings with latest DTE release

Every new release of the DTE core engine is focused on providing even more advanced, comprehensive solutions

InMoment adds AI advancements to its customer experience portfolio

Every product and service developed is geared toward helping businesses succeed by understanding their customers better

KM and AI: Experts look at what lies ahead for 2024

AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more

ISN debuts InsightAI to help customers dissect large and complex datasets to inform worksite safety decisions

InsightAI harnesses the power of Generative AI to help ISN customers discover insights from large sets of data and better inform worksite safety and business improvement decisions

1Kosmos BlockID validates the authenticity of government identity documents

1Kosmos BlockID enables organizations to extend web identity proofing sessions to mobile devices for app-less document verification

Rocket Software intends to acquire OpenText’s Application Modernization and Connectivity business

Combined entity will offer compelling portfolio of solutions to support the world's largest companies in their modernization and hybrid cloud journeys

KX launches KDB.AI Server for enterprise-scale generative AI

KDB.AI Server Edition isn't just a new product, it's a leap into the generative AI era

Cohesity brings enhanced data security and backup protections to Microsoft 365

Integration of Cohesity DataProtect and Microsoft 365 Backup Storage aims to deliver fast data recovery and resilience against cyber risk

Uniphore amplifies enterprise AI with breakthrough capabilities for the X Platform

Uniphore delivers real-time AI that processes multiple modes of data across an enterprise-grade platform

Spiff revamps its mobile application to simplify how sales reps access commission data

Enhanced app re-orients the mobile statement view around deals rather than payout rules, making it easier for reps to understand what's driving their commission payouts

Alorica and Genesys collaborate to deliver AI-powered results for global enterprises

To meet the demand for reliable AI interventions, Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands

Redis Cloud supports LangChain OpenGPTs Project

Latest collaboration continues companies' work to unlock developer's ability to create innovative AI-driven applications and experiences

TELUS and Five9 collaborate to provide end-to-end contact center as a service with AI-driven insights

Strategic partnership revolutionizes customer support solutions and uplevels customer interactions, delivering unmatched efficiency and personalization

Peloton leverages Conga solutions to boost efficiencies and reduce risk

Leading professional services firm leverages Conga solutions to improve productivity, reduce contract review and execution time from several days to mere minutes

Transform the enterprise with UiPath’s Business Automation Platform enhancements

Includes powerful new capabilities with specialized AI and generative AI, new developer productivity tools, and UiPath Automation Cloud improvements

Copyleaks offers a plagiarism detection platform, an AI-generated source code detector

The new tool, Codeleaks, can detect AI-made source code with 99.8% accuracy

Marrying KM with AI at KMWorld 2023

At KMWorld 2023, Ian Hook, director, KM and insights excellence, Novartis, discussed Novartis' journey to implement GPT-like solutions and how proper KM principles are essential to making it work during his session, "How KM Saved AI: The GPT Journey"

Jakub Zavrel of Zeta Alpha talks putting GPT on a leash at KMWorld 2023

At KMWorld 2023, Jakub Zavrel, CEO, Zeta Alpha discussed the core concepts of retrieval in augmented generative AI, including neural and vector search, prompting frameworks like LangChain, tips and tricks for prompt engineering, and proprietary and open source large language model

Systematic knowledge sharing at KMWorld 2023

At KMWorld 2023, Thais Colicchio and Fernando Fukunaga shared successful case studies from the Brazilian KM Society; learnings about their main challenges, practical solutions, implementations; and more

Using tech to create KM secret sauce at KMWorld 2023

Brad English, Michele Myers, Pablo Gomes discuss "Using Tech to Create KM Secret Sauce" during their KMWorld 2023 session

Institutionalizing global KM and organizational learning at KMWorld 2023

At KMWorld 2023, Adrian Rivera-Reyes, Melissa Patsalides, and Thom Sinclair,  explained the KMOL process during their session

Metasearch: the latest in accurate search solutions at KMWorld 2023

Sid Probstein, president, Swirl and Jim Ford AI talked "Metasearch: The Missing Element for Enterprise Search" during their session in the Enterprise Search & Discovery track

Discovering KM solutions for the enterprise at KMWorld 2023

Emma Galdo discussed "Driving Successful KM Outcomes in the Age of AI," during her KMWorld 2023 session

Utilizing technology as an enabler for knowledge management at KMWorld 2023

At KMWorld 2023, Kemi Ayanda discussed the considerations and best practices in selecting and deploying a next-generation KM system in a multi-dimensional setting

KMWorld 2023 opening keynotes focus on the future of work

KMWorld 2023's opening keynotes discussed AI, taxonomies, transforming the employee experience, and more

Pairing text analytics with GPT and LLMs at KMWorld 2023

KMWorld returned to the J.W. Marriott in Washington D.C. on November 6-9, with pre-conference workshops held on November 6

Harnessing Narrative Sensemaking at KMWorld 2023

KMWorld returned to the J.W. Marriott in Washington D.C. on November 6-9, with pre-conference workshops held on November 6

ControlUp ITSM Connector now integrates with ServiceNow to boost the digital employee experience

ControlUp IT Service Management Connector delivers efficiency, automation, and cost reduction for ServiceNow operational workflows with real-time desktop performance metrics

MangoApps Search now includes SharePoint, Teams, and Google Drive files for a unified search experience

Federating SharePoint, Teams, and Drive into MangoApps Search ensures customers get the most complete enterprise search experience possible

Questco selects Gradient AI to streamline health insurance underwriting

Questco improves underwriting accuracy, enhances member experience

White House issues executive order to create AI regulations

The extensive order touches on matters of privacy, civil rights, consumer protections, scientific research, and worker rights

Datasaur releases LLM Lab to build and train custom LLMs

All-in-one platform enables an integrated LLM building process to improve efficiency and save time for data scientists and engineers

Grammarly introduces plethora of features to support AI for enterprises

The company doubles down on enterprise AI by adding personalized voice capabilities and making its generative AI features generally available

Smartbug Media acquires Globalia to offer solutions for the entire customer lifecycle

Acquisition fuses SmartBug's digital business with Globalia's digital transformation and technical excellence, offering an integrated suite of services across the entire HubSpot platform

Databricks snaps up Arcion to accelerate data and AI journeys

Arcion's connectors will simplify and accelerate ingesting data from enterprise databases to the Databricks Lakehouse Platform

Sinequa and Google Cloud expand partnership to bring augmented generation features to the workplace

Sinequa accelerates the use case applications of Google Cloud's commercial generative AI tools via integration with Vertex AI

The University of Cincinnati and Onymos collaborate on innovative document conversion and data validation tool

With Onymos, the University can now quickly and securely scan and enter data from its student body through a simple and secure application

airSlate to acquire Instapage to enhance digital advertising outcomes

Instapage's alignment with airSlate's mission, centered on intuitive and cost-effective automation of critical business and marketing operations, will bring tremendous value to businesses across industries

CTERA Fusion offers unified file and object access for the enterprise

First global file system to provide ubiquitous data services across file and object protocols

AvePoint debuts AI-powered information lifecycle management solution

Next generation solution enables customers to better manage information, reduce costs, and improve efficiencies

Clio unveils generative AI assistant for legal professionals

Artificial Intelligence defines the next era of Clio's legal operating system, beginning with its built-in AI assistant, Clio Duo enables enterprise contact centers to deliver personalized services with integration to Genesys Cloud CX

By integrating with Genesys Cloud CX, enables enterprise contact centers to deliver superior and personalized service experiences at scale, across multiple voice and digital channels

Onspring Portal offers a secure, personalized workspace for the customer user ecosystem

Launched at Onspring's connect user conference, the Onspring Portal delivers a secure, convenient, personalized workspace for internal business users and external business partners announces its latest multimodal conversational AI patent

Patented approach enhances CX through natural interaction and deeper understanding of customer behavior

C3 AI partners with ESG Book to provide ESG teams with sustainability insights

Collaboration will make ESG Book's comprehensive sustainability data available to sustainability teams utilizing the C3 AI ESG application

Kyndi 6.0 offers new capabilities to optimize knowledge management with latest version of its generative AI answer engine

Kyndi 6.0 includes new features and enhancements that accelerate knowledge creation and enhance end user experiences

ServiceNow rolls out suite of tools backed by LLM to embed generative AI across all workflows on the Now Platform

New features in Now Assist are powered by a domain-specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy

Teradata partners with ActionIQ and UiPath to harness the power of AI to enhance the customer experience

Automate complex data applications directly at the source—from dashboards to generative AI to large language models (LLMs)

Tacton empowers manufacturers to streamline complex configurations and visualize solutions

Latest Enhancements to industry-leading configure, price, quote solution enables manufacturers to achieve high-performance configuration and visualization with ease

Kivo GO offers an intuitive document management solution for life sciences

Kivo's expanded platform brings compliant collaboration and intelligent process automation to emerging regulatory, clinical, and quality teams

eGain AssistGPT automates knowledge for customer engagement

The solution helps customers in their omnichannel journeys gain quick answers

M-Files debuts knowledge work enhancements powered by M-Files Aino generative AI

Enables customers to eliminate information chaos, improve process efficiency, and reduce business risk

Fujitsu teams up with Alation to accelerate data-driven decision-making

Customers will benefit from deeper insights into how their data is sourced, managed, and reported

SYSPRO 2023 equips manufacturers with enhanced warehouse management

The latest release of SYSPRO ERP features new capabilities aimed at increasing organizational efficiency and optimizing supply chain operations

Automation Anywhere expands its generative AI-powered automation platform

Will accelerate business transformation efforts and scale enterprise automation responsibly to empower employees

Quantum empowers organizations to unlock value in archived data with latest release

Object storage solution is key part of Quantum's end-to-end data platform that enables flexible hybrid cloud workflows

Cisco to acquire Splunk to help companies adjust to an AI-powered world

Together, Cisco and Splunk will help move organizations from threat detection and response to threat prediction and prevention

Appfire acquires Qotilabs, expands its solutions with dynamic Jira Dashboard app

Rich Filters for Jira Dashboards will deepen and expand Appfire's offerings in the BI and reporting category, as well as expertise in dashboards within Jira

Netigate EX Engage helps organizations improve their employee experience

Designed to address the unique challenges faced by HR professionals and leaders in today's workplace

Acquia’s Digital Asset Management Platform can now integrate with ChatGPT, driving business outcomes in marketing

Native integration for AI-generated product and image descriptions speed time to market for digital assets used across customer channels

Hitachi Omika Works adopts Qlik to respond quickly to supply chain challenges

Hitachi Omika Works leverages Qlik analytics alongside other services to enable risk analysis for faster and accurate response strategies 

Icertis introduces AI-powered contract intelligence solution for government contractors

Addresses unique federal contracting requirements to bolster government compliance, enable competitive advantage, and support revenue growth 

Workhuman offers its application on Microsoft Teams to boost employee morale and recognition

The integration embeds recognition directly in the flow of work, fueling more adoption and recognition activity

Pega Infinity ‘23 now available offering plethora of generative AI features

New generative AI capabilities will help businesses operationalize agility to become more autonomous enterprises advances its enterprise AI platform to further accurately understand and process text continues to innovate and evolve its solutions to solve real-world enterprise challenges

Planview introduces advanced AI assistant to reinvent strategic decision-making

Planview Copilot harnesses the collective intelligence of the enterprise to optimize how organizations bring ideas to impact and de-risk project and product initiatives

Revenue Grid debuts AI suite to reshape the B2B sales space

Leading revenue intelligence platform launches revolutionary AI-driven tools designed to automate sales processes, prevent revenue loss, and optimize outcomes

Sprinklr extends partnership with Google Cloud to provide companies with unified generative AI capabilities

Sprinklr AI+ helps enterprises empower customer-facing teams with the generative AI tools of their choice and the highest levels of governance, security, and data privacy

Accenture and Workday expand partnership to deliver composable finance solutions

Co-innovation helps companies like Salesforce reimagine its financial processes globally

Integral raises $6.9M in funding to supercharge data privacy and quality in the life sciences space

The funding round supports privacy preserving data compliance software built for pharma, life sciences, and healthcare enterprises

Voxel raises $12M in funding round to continue improving workplace safety with AI-powered security

Voxel brings computer vision AI to security cameras in industrial facilities to prevent accidents and reduce workplace injuries

Microsoft helps Lumen Technologies address employee efficiency with Microsoft 365 Copilot

Generative AI tool shows early signs of helping Lumen innovate for growth

Fulcrum GT adds RAPIDx to Snap Direct to improve legal service delivery

Innovator's newest cloud-based enterprise solution modernizes legal commerce, redefining the end-to-end legal spend management life cycle for law firms and their clients

Confirm raises $6.2M in recent funding to revolutionize performance reviews

Using Organizational Network Analysis (ONA) and generative AI, Confirm provides an unbiased, accurate window into employee performance to help companies make better talent decisions

Mindtickle unveils its generative AI assistant to increase productivity for revenue teams

The assistant is built for everyone on the revenue team—from sales or support reps, to sales managers, enablement, and operations raises $3M in funding round, helps engineering teams build and launch generative AI apps faster is enabling tech teams to fast track the build and deployment of generative AI apps in as little as 2 minutes

StoreConnect secures $9M in funding to shake up the ecommerce space

StoreConnect will empower over one million global small businesses by liberating them from the challenges of complex SaaS solutions and overwhelming plugin options

AvePoint rebrands AvePoint Entrust as AvePoint EnPower to reflect the company’s evolution of the digital workspace

Advanced capabilities improve SaaS management across Microsoft 365 and Power Platform, driving operational efficiency and automated governance

iManage introduces new AI engine to transform knowledge search across its platform

iManage AI Solutions deliver new platform capabilities to enable customers to improve productivity and mitigate risk

Omdia creates channel-focused market research service

Channel-focused vendor and technology suppliers will gain a deeper understanding of tech trends

U.S. Steel and Google Cloud collaborate to build generative AI applications for the manufacturing industry

MineMind will be U. S. Steel's first gen AI application to launch

Upland offers new relationship and insight mapping features for B2B sales organizations

Altify Insights drives revenue by demystifying complex buying groups and unlocking key business drivers

Dialpad builds generative AI tool for enterprises of all sizes

DialpadGPT powers features to automate tasks, including summarizing sales, customer service, and team engagements and follow-up actions

LiquidText announces integration with iManage to enhance document management

The integration will provide users with a powerful and seamless workflow

TTEC creates new AI Readiness Assessment to help brands introduce AI to the customer experience space

Free tool helps brands sort through the AI hype and responsibly assess how AI can help reach their CX goals

Got It AI debuts generative AI platform that cuts down on AI ‘hallucinations’

Got It AI's unique platform features anti-hallucination guardrails around a proprietary or open source LLM

Cleo and VAI partner to provide better business visibility to the AVA Companies

Combination of Cleo's B2B cloud integration platform plus VAI's managed services help leading meat producer reduce complexity, shave costs, and minimize strain on IT staff

Five9 to acquire Aceyus, leveraging contextual data to deliver personalized experiences

The combined capabilities and expertise of Five9 and Aceyus will add strategic business value, delivering innovative solutions, expanded product offerings, and improved services

Sirion to collaborate with DWF’s Mindcrest to bring AI to legal services offerings 

Sirion's AI-powered CLM technology complements DWF's legal operations offering, Mindcrest, to provide customers with contract data and intelligence on Sirion's platform 

Cofense offers email security solution to protect against advanced threats

All-in-one email security solution empowers managed service providers to safeguard mid-market customers against sophisticated email attacks integrates compliance tool with NICE’s CXone Platform meets real-time compliance needs for enterprise customers on NICE's cloud-native CXone platform

eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management

The partnership brings to market a new offering, the Talkdesk-eGain Connector

Twilio and OpenAI collaborate to provide customer-aware generative AI

OpenAI will power generative AI capabilities within Twilio Segment, the Customer Data Platform

Ontotext releases GraphDB 10.3 with integrated ChatGPT functionality

Harness the power of ChatGPT, streamline data integration, and enhance data search

Dell Technologies expands its footprint in the AI space with generative AI offerings and partnerships

Dell Generative AI Solutions include a new suite of Dell products and services, in collaboration with NVIDIA, to help businesses gain real-time insights and enable innovation through intelligence

Horizon Media selects Precisely to power its connected marketing platform

The partnership brings rich consumer insights from Precisely PlaceIQ into blu., Horizon Media's connected marketing platform

APQC introduces certified knowledge manager course

Training encapsulates APQC's best practices and benchmarking research with real-life scenarios to deliver a robust, actionable certification

Cohere unveils Coral, a knowledge assistant powered by Cohere’s Command Model

Helps organizations use their own data to advance essential business functions, improve decision-making, and enhance customer experiences

Lucy enriches its Synopsis feature with generative AI capabilities

Newest version of the Answer Engine first-to-market generative AI feature delivers enterprise-grade capabilities, trusted AI implementation, and a world-class user experience

Adlib Software and Generis partner to provide seamless document management integration

New software connector increases automation and compliant management of document repositories

Inflectra SpiraPlan v7.7 empowers customers to achieve their business goals

By leveraging these new features, organizations can deliver projects faster, enhance overall quality, reduce risk, and stay compliant with industry regulations

FedML closes on $11.5M funding round to help enterprises build custom large language models

With many businesses eager to train or fine-tune custom AI models on company-specific and/or industry data, FedML allows them to do so

Bloomfire acquires Seva to bring generative AI to its knowledge management offerings

The joint forces will empower businesses to provide seamless access to the right information at the right time

ABBYY and Doculabs collaborate to provide process intelligence solutions for business transformation

The partnership will deliver better customer experience, automate operations, and more

D2L and Copyleaks partner to expose plagiarism and AI-generated content

The integration will help bolster D2L Brightspace's AI capabilities with a comprehensive and accurate AI detection solution

Quantexa and Carahsoft partner to bolster government security

Quantexa's Decision Intelligence Platform will enable government agencies to deliver better outcomes for clients and support mission-critical objectives

Tech Mahindra aims to transform knowledge search with integration with Microsoft Azure OpenAI

Tech Mahindra integrates Microsoft Azure OpenAI to boost enterprise knowledge search

Treasure Data partners with Yum! Brands to deliver personalized content to customers

Treasure Data will drive more personalized digital interactions to millions of diners

dtSearch releases updated portfolio expanding search

dtSearch enterprise and developer product line instantly searches terabytes across a wide range of online and offline data

Airtable opens Beta program for Airtable AI to empower customers to embed AI capabilities into data and workflows

Expanded access to Airtable AI enables customers to apply AI capabilities to broad range of knowledge work across existing data and workflows

Quark Software transforms content translation with latest updates to QPP NextGen

New translation management and smart content conversion and workflow capabilities pave the path for enterprise content maturity 

Alkira Extranet as-a-Service platform connects third-parties with critical B2B applications

Delivered entirely as a service, Alkira EaaS enables organizations to connect customers, partners, and third parties simply and securely across even the most complex ecosystems

InMoment helps Jack in the Box enhance the omnichannel guest experience

InMoment helps Jack in the Box easily uncover valuable guest insights from their over 500 million annual guests

Zift Solutions builds partner relationship management platform

Industry's most powerful channel management platform supports global expansion and acquisitions for tech, telco, manufacturing, and building materials enterprises

Metazoa harnesses AI to give Salesforce admins enriched problem-solving tools

Snapshot captures detailed information about the data schema and metadata structure of any Salesforce org

Mosaicx creates agent program to assist companies on their conversational AI journey

Collaborative partner program allows agents to drive revenue by connecting customers to AI solutions

eGain creates knowledge academy to support the knowledge management community

The academy will educate professionals about the technology but also the best practices for success

Kyndi enriches its Answer Engine portfolio with generative AI and enhanced analytics abilities

New enhancements allow enterprises to take immediate advantage of generative AI and large language models

Speedeon Data adds life event data to foster deeper CX

Marketers can launch perfectly timed campaigns based on major life event data

Audi assists Peachtree Corners to power smart city road infrastructure

The automaker will develop strategies to realize connected vehicle solutions in the smart city alongside other companies within its Curiosity Lab ecosystem

Cleo and Globus Systems partner to supercharge ecosystem integration adoption

Partnership will bring improved business process automation, plus greater agility, visibility, and revenue capture for manufacturers and retailers

Pathlight Conversation Intelligence maximizes conversational analysis with AI-native LLM

Pathlight Conversational Intelligence combines the depth and nuance of human analysis with the scale and speed of today's large language models

Swirl Metasearch version 2.0 aims to create a universal search engine

Swirl Metasearch solves cross-silo enterprise search problems without the massive time and effort required to copy and index data

Appian reveals generative AI strategy and expanded AI roadmap

Process automation leader delivers practical value for professional low-code developers

SupportLogic announces focus on generative AI with its 2023 product direction roadmap

SupportLogic's enhanced 2023 Support Experience platform roadmap adds enterprise-grade, secure generative AI capabilities

Copado and nCino collaborate to offer DevOps tools for financial institutions

Together, this partnership can help increase efficiency, improve compliance, and deepen customer trust through an enhanced digital experience

Pega Infinity '23 accelerates the path to becoming an autonomous enterprise

Innovations will help enterprises accelerate development, optimize processes, and create effortless experiences for employees and customers

DocuWare acquires DocuScan

Germany-based digital solution provider brings its unique knowledge and expertise to the DocuWare organization

Quadient gives users more control over customer experiences with latest release

Quadient's latest update to its industry-leading CCM solution offers more cloud, more automation, and more control for better customer experience

NICE introduces trusted AI for business with three new solutions

Enlighten enables enterprises to benefit from generative AI in customer service

Instabase emerges with $45M in recent funding round, launches AI Hub

New platform is fueled by $45 million Series C funding round

Stravito helps Heineken obtain best-in-class insights

Heineken adopts Knowledge and Insights platform, fostering innovation and brand loyalty

Precisely introduces updates to its data quality portfolio

Latest enhancements in Precisely solutions help to address complex data quality challenges

Forsta and Cint collaborate to fight survey fraud

The integration of Forsta technology with Cint's platform will eradicate nearly all ghost-completed surveys and improve quality

Revenue Grid summer ’23 release offers deeper insights into the sales journey

Leading revenue intelligence platform updates forecasting, scheduling, and integration capabilities

Leena AI’s WorkLM promises to change the future of work

An intelligent work assistant that understands and executes complex tasks, manages conversations and provides real-time information

Atly emerges with $18M in funding, introduces new mapping and location platform to compete with Google Maps

Atly combines the power of social media-like knowledge sharing with mapping and location discovery tools to fuel a seamless, high-fidelity search experience

Pega powers recent platform updates with generative AI

Built on a future-ready architecture, new AI-powered capabilities boost developer productivity, marketing effectiveness, and more

MongoDB and Alibaba Cloud expand partnership to empower companies to build highly scalable applications

Collaboration enables Alibaba Cloud customers to use MongoDB's flexible and highly scalable document-based data model

Clinisys acquires Promium to continue expanding scientific, environmental, and public health diagnostics capabilities

Acquisition solidifies Clinisys as a market leader in public health and toxicology diagnostics in North America; continues Clinisys' global expansion

Precisely launches EngageOne RapidCX to revolutionize customer engagement management

SaaS-based solution combines industry-leading Precisely EngageOne portfolio with capabilities from CEDAR CX acquisition to leverage trusted data for unbeatable customer experience

C3 AI Generative AI is now available on the Google Cloud Marketplace

The easiest, fastest way for customers to begin deploying generative AI across their organizations

Intermedia Cloud Communications offers integrations with leading electronic healthcare record systems

As part of Intermedia's Healthcare Solutions practice, new integrations enhance and improve communications between providers and patients

Crawford Technologies taps into AI and machine learning to power its latest print file indexing release

The solution allows business users to perform communications indexing with the push of a button to reduce the cost and time needed

SmartBug Media acquires Chair 10 Marketing to assist both B2B and B2C organizations grow revenue

Acquisition adds B2C expertise to complement e-commerce offering

InWith Corporation uses IBM Watson as its LLM foundation

The platform gives anyone the ability to create a private chatbot 

Deloitte acquires Optimal Design Co., deepens IoT capabilities

Optimal Design brings deep experience and highly skilled talent that broadens Deloitte's market-leading product engineering services capabilities

Australian customer engagement company, Komo Technologies, arrives in the U.S.

Australia's leading customer engagement platform enters U.S. market with office in New York

Ontotext offers an AI-powered platform that speeds the process of discovering pharmaceutical candidates

New offering makes identifying novel therapeutic targets faster, easier, and more reliable

Sinequa accelerates drug development and clinical research with AI-powered scientific search

Sinequa presents generative AI and neural search capabilities for accelerating clinical research and drug development

AvePoint modernizes digital workplace SaaS management

The AvePoint Confidence Platform empowers organizations to improve operational efficiency, increase visibility, and enable security and compliance

Maptician Visitor Management eases hybrid work experiences

Visitor Management increases the efficiency of internal teams and colleagues, while improving the overall security and compliance of office operations

Ringover introduces AI conversation intelligence platform for sales and customer service

Ringover places AI at the heart of customer experience with new tool

Clootrack integrates ChatGPT into its CX analytics process

Clootrack integrates ground-breaking OpenAI technologies to revolutionize CX insights and improve efficiency for precise, granular insights

Deloitte and Google Cloud expand partnership with focus on generative AI

Deloitte will build industry solutions and use cases with Google Cloud's Generative AI technologies

ThoughtSpot unveils AI-powered analytics to deliver an intuitive user experience

New capabilities enable users to experience data through generative AI, collaborate in context, connect, and leverage new data sources and platforms

WalkMe Discovery gives IT and enterprise software owners visibility into their enterprise software stack

WalkMe Discovery helps enterprises unlock the hidden value of their tech stack by providing visibility into what software is running, who is using it, and how it's being used

Satori provides universal visibility into data access permissions with the Universal Data Permissions Scanner

Addressing data access blindspots commonly faced by enterprises, data security leader launches the first open-source authorization analysis tool

Rootstock Software provides manufacturers with a complete view of their business for profitability, efficiency, and value

Spring '23 release introduces five new analytics modules, enhanced financial management capabilities and a boosted lightning experience

FileTrail releases key platform updates to boost product implementations

Latest enhancements to FileTrail records and information governance products offer new file share and iManage connectors, upgrades to speed software implementation

Scan-Optics and PHA-Web collaborate to digitize housing authority database management processes

Companies' partnership streamlines housing authority digitization solutions improving productivity and tenant communications

MindTickle introduces new revenue productivity platform

Mindtickle announces new releases intended to rally enablement and RevOps around key drivers of sales productivity

Image Relay offers Marketing Delivery, a combined PIM and DAM solution that delivers immediate value

The Marketing Delivery platform eliminates the inefficiency, inaccuracy, and chaos of managing digital assets and product information through standalone DAM and PIM solutions

Quantive incorporates AI intelligence with business strategy management in latest platform release

Quantive unveils its new AI-powered platform, Quantive Singularity, that delivers strategic forecasts and intelligent analysis, helping senior leaders direct their organizations more decisively

ABBYY expands partnerships with government agencies to help modernization efforts

Improving citizen experiences enhances revenue, reputation, and customer acquisition outcomes

How COVID Accelerated KM Transformation at PwC

PwC KM Leader discusses the evolution of her organization's KM adoption over the last three years and why and how COVID played an initial role in driving it in this clip from KMWorld 2022

ibml introduces new ibml FUSiON HD High Volume Intelligent Document Scanner

New 600 DPI platform delivers improved document recognition and unparalleled intelligence

Foxit adds ChatGPT integration for PDF Editor Pro +

Take advantage of AI-Generated Content (AIGC) to make end users more productive

Coveo debuts cutting-edge innovations to its AI platform

New capabilities fuel generative answering, scalability, composability, low-code/no-code, and more

Pureinsights and MongoDB Partner to Provide Cloud-Based Search Applications   

Partnership to deliver solutions and services leveraging MongoDB Atlas Search

Rockset introduces support for vector search to power efficient AI and machine learning

Leading real-time analytics database now stores and indexes vector embeddings, enabling efficient AI-powered personalization, recommendations and anomaly detection at scale

Survey results show untapped potential for modern knowledge management

The report indicates how central knowledge management is to successful business operations and Reveal Group partner to expand the impact of intelligent automation

Offering enterprises streamlined workflows along with the comprehension of natural language understanding (NLU)

Forsta Discussions fosters rich and comprehensive feedback from focus groups

The new tool for running online focus groups and in-depth interviews that help brands listen to and capture insights

Databricks releases Dolly 2.0, a powerful and open large language model for commercial use

A truly open instruction-tuned LLM acquires DecisionLink to deliver broad go-to-market solutions

DecisionLink customer value management to become available within the go-to-market platform, empowering organizations to accelerate sales results

Mark43 OnScene mobile app keeps first responders connected to emergency dispatch

Gives public safety agencies superior on-the-go technology to enhance responsiveness  

KPMG and Acquia partner to accelerate digital experience transformation

New alliance leverages Acquia's open, flexible DXP to drive personalized customer experiences collaborates with ThoughtSpot to empower better decision making integrates with ThoughtSpot to catalog the modern data stack, providing enterprises with a foundation for faster, smarter decision making

Conga Revenue Lifecycle Cloud supports the intricacies of revenue management

Unified set of solutions forms the most complete end-to-end revenue lifecycle management offering

Verint to deploy intelligent virtual assistant to provide personalized customer experiences

Powered by Verint Da Vinci AI, solution enables brands to deliver customer experience automation at scale

Google Cloud to bring generative AI to healthcare

Google Cloud is helping healthcare organizations use AI to unlock new opportunities that can help experts make more informed decisions and improve the lives of patients and physicians

Habu and Narrative partner to offer access to third party data for new insights

Partnership empowers customers to leverage external data from 70-plus sources to uncover new insights, improve measurement, and drive growth

Virginia IT agency selects Everlaw as e-discovery vendor

Everlaw's cloud-native ediscovery platform earns approval from VITA to support with litigation, investigations, public records requests, and collaboration in the Commonwealth and beyond

TTEC Digital introduces Optics for Google CCAI Platform to empower customers with data

Optics for Google CCAI Platform empowers brands to drive key metrics and make better-informed decisions

Nerdio Manager for MSP v4 simplifies endpoint management

Nerdio Manager for MSP v4 offers single-pane-of-glass, unified and cross-tenant management of physical devices and virtual desktops

NICE accelerates digital fluency with latest release

New CXone capabilities provide real-time interaction guidance and unique low-code smart self-service options

John Snow Labs provides best practices for responsible AI with the release of the NLP Test Library

The new open-source Python Library enables data scientists to automatically generate and run tests and deploy reliable, safe, and effective models with confidence

How to Change the Culture of Organizations that Devalue Knowledge

IBM's Phaedra Boinodiris and the Monney Group's Jean Claude Monney discuss the cultural and socio-technological barriers to knowledge sharing in organizations that devalue their existing knowledge base and how to overcome those obstacles in this clip from their keynote at KMWorld 2022

InMoment integrates ChatGPT capabilities in the XI Platform to solve real-world business challenges

Generate meaningful survey feedback examples to improve text analytics model accuracy to decrease the time to market for new models

Pepper Content offers platform that combines enterprise workflows, expert talent, and AI

With the help of generative AI tools, powerful workflows, and a global expert talent network, Pepper Content sets out to revolutionize the content ecosystem

Calabrio announces workforce management integration with Zoom

Cloud Contact Center leaders collaborate to empower agents and elevate the customer experience

Genesys aims to make rapid CX innovation simpler for small- to mid-sized organizations with latest release

Activate Genesys Cloud CX Contact Center capabilities in minutes with GCXNow

BillingPlatform and Conga collaborate on full revenue lifecycle solutions

Seamless integration between revenue management leaders helps enterprise customers automate and accelerate quote-to-cash processes for faster time-to-market

Verint expands partnership with Google to boost contact center performance

Partnership leverages platform-to-platform approach to boost the power of customer experience automation

Sinequa combines its neural search engine with generative large language models

Sinequa's Azure GPT enables organizations to quickly find and extract the information they seek within a secure enterprise environment

Modak Nabu empowers the life sciences space to create data fabric

Modak automates data engineering for organizations to utilize the full potential of data

How to Build a KM Program with Business Outcomes in Mind

Slalom Global Director Gloria Burke discusses the value of throwing out old KM technologies and platforms and looking at specific business goals and new approaches to KM program development in this clip from KMWorld 2022

NICE humanizes intelligent CX with the release of Enlighten Actions

Enlighten Actions revolutionizes use of data and generative AI to pinpoint brand-specific actions to drive business growth

Fountain AI offers customers an efficient and robust hourly hiring process

Introducing Fountain AI, a new way to optimize efficiency for recruiters and enhance the applicant experience

Osa Commerce eases supply chain management issues with streamlined, end-to-end visibility

Designed for enterprise retailers, brands and logistics partners, the new SaaS platform manages the supply chain from procurement to the last mile

Salsify enables generative AI content creation for businesses

New AI accelerator helps brands quickly generate high-quality product content

ChangeEngine launches platform for custom branding and designing employee communications

The company offers public-facing employee communication templates to help lean teams run best-in-class internal campaigns

Adeptia receives $65M in strategic investment to continue growing its automated B2B integration processes

Investment aims to accelerate transformational growth in innovation and customer success

How to Drive a Learning and Collaboration Culture in Your Organization

TechnipFMC's Kim Glover and Tamara Viles discuss the benefits of combining knowledge and learning at the enterprise level in this clip from their presentation at KMWorld 2022

Lusha achieves full GDPR privacy compliance

The certification is the latest in a succession of privacy and security achievements that set Lusha apart as a leader in compliance and industry security standards

ProSearch provides DSAR Response Services for CPRA compliance

Targeted workflow, analytics, and assessment protect PII while enabling timely response to data subject requests

Common Records Management Roadblocks

Enterprise Knowledge Consultant Angela Pitts discusses access, technological, and other barriers to effective records management in this clip from her presentation at KMWorld 2022

HID and iPassport partner to create an identity verification solution for the transportation sector

AI-powered passenger identity verification technology enhances travel experience, optimizes airport efficiencies

Vendr debuts Workflows to ease the procurement process

Procurement engine enables teams to set up automated processes; provide visibility across the entire organization; frees up time for strategic work

Intercom unveils AI customer service bot built with GPT-4 technology

It features built-in safeguards to increase accuracy, reduce misinformation, and avoid misleading answers or off-brand topics

Google Cloud and Workspace introduce new generative AI capabilities

Additionally, bringing the power of generative AI to developers and businesses through Google Cloud and MakerSuite

Orion to acquire Banktech to meet the demand for technology-driven banking platforms

Acquisition expands Orion's digital solutions and core banking integration capabilities for banks and financial services clients

How KM Is Redefining Federal Records Management

GSA KM Specialist and Senior Records Officer Dave Simmons discusses the role of KM in the future of federal records management in this clip from his presentation at KMWorld 2022

Tredence introduces Energy.AI to help companies meet environmental, social, and governance goals

Digital twin and AI advance sustainability and energy efficiency for telecom, manufacturing, and consumer goods industries

How to Leverage Symbiotic Knowledge Graphs

NASA Jet Propulsion Laboratory Software Systems Engineer Ann Bernath discusses the benefits of symbiotic knowledge graphs in enterprise search in this clip from her presentation at KMWorld 2022

Quickbase offers AI-powered capabilities to simplify work

AI-powered Smart Builder and interactive Gantt Chart capabilities designed to help organizations build intuitively and move faster

Nerdio unveils future roadmap, plans to expand beyond virtual desktops

Unified endpoint and application management introduced in addition to significant capabilities for cloud cost optimization and observability

SOCi announces funding total of $120M, aims to redefine marketing software

SOCi to amplify platform with AI-driven "Genius" product line while expanding into new vertical markets

Pimloc enables the redaction of personally identifiable information with latest feature

Personally identifiable information (PII) in vast video data must be private and secure

Dext selects BillingPlatform to revamp its billing and revenue management processes

Leading enterprise monetization platform to help develop and transform Dext's go-to-market strategies to expand user base and deliver exceptional user experience

How to Link Datasets

Enterprise Knowledge Senior Consultant Bess Schrader discusses linking strategies across multiple semantic datasets in this clip from her presentation at KMWorld 2022

Scan-Optics and Veoci collaborate to digitize documents

Two leading Connecticut cloud-based data management companies strengthen digitization offerings with partnership

Pega announces plans to integrate generative AI across Pega Infinity

Pega Infinity to bring the power of Generative AI to the enterprise

Three Low-Cost/No-Cost Information-Hosting Solutions

Resonance Global KM Specialist, Bethany Brown, provides reviews key features of information-hosting platforms Google Sheets, SharePoint Lists, and Smart Sheets in this clip from her presentation at KMWorld 2022

Yext uses generative AI to introduce automatic content generation for its knowledge graph

New generative AI capabilities will enable the Yext Knowledge Graph to create and suggest content with the help of large language models

How to Meet the Challenge of Exponential Database Growth

Applied Knowledge Sciences CEO Art Murray discusses the 5 key drivers of knowledge growth and how to meet the challenges of that growth in this clip from his presentation at KMWorld 2022

Shaping Knowledge Through Storytelling in Today's Organizations

State Department KM Lead Johel Brown-Grant discusses the current role of storytelling in knowledge-shaping in this clip from his presentation ay KMWorld 2022.

MadCap Software to acquire IXIASOFT to expand content creation support

Agreement unites industry's global leaders in solutions for developing, delivering, and managing content, building on strong adoption by mutual customers

ConnectWise announces integration with OpenAI’s ChatGPT

ConnectWise accelerates its AI initiatives and brings OpenAI to the Asio platform and remote monitoring and management tools

Kyndi Clarity empowers users to immediately find accurate information

Natural language processing leader drives exceptional self-service experience for customers and employees by delivering the right answers instantly

AbacusNext rebrands as CARET to unite technology and automation solutions for legal and accounting professionals

CARET to share rebranded Zola Suite - CARET Legal - at ABA TECHSHOW

VDS launches FiT Lifecycle Management information governance software

FiT reduces risk, supports compliance, and automates physical and electronic records management   

The EPA deploys RelativityOne Government for FOIA requests

Deloitte supported the agency's migration to RelativityOne Government, which provides integrated AI and state-of-the-art security

Nerdio and ControlUp offer integration now available in Nerdio Manager for Enterprise

Leading EUC (end-user computing) vendors offer centralized solution for comprehensive Azure Virtual Desktop management and monitoring

Discuss launches its People Experience Platform and new research partner ecosystem

Connected MRX platform and ecosystem transform global research

airSlate API empowers developers to improve user experiences with document workflow solutions

From embedded eSignature to advanced document generation and completion, airSlate API is built to scale with detail-rich documentation and data monitoring for optimal control and flexibility

Espressive advances its Integration Designer to automate the resolution of complex issues

New Service Quality Wizard monitors over 2000 SaaS applications, minimizing the significant cost of outages while enhancing both agent and employee productivity

Quark creates partner portal to supercharge partner ecosystem growth

Marketing resources, support, training, financial incentives designed to uncover new revenue opportunities with content lifecycle management solutions

NICE and Cognizant partnership accelerates the adoption of advanced customer experience solutions

The partnership aims to redefine customer experience by bringing hyper-personalized and intelligent ways for enterprises to engage with their users

The USPS picks Veritas Technologies to modernize its data compliance

USPS to strengthen regulatory and litigatory posture with Veritas Enterprise Vault, Merge1, and eDiscovery platform

KnowledgeLake debuts enhanced process automation and digital workflow tools in latest update

KnowledgeLake "Ontario" update brings an expanded process automation engine and new digital customer experience portal to the company's Intelligent Document Processing platform

M-Files acquires Ment, a no-code document automation company

Global information management leader strengthens platform to deliver best-in-class document management and automation capabilities

Microsoft announces improved AI-powered search and browser

The announcement comes on the heels of Google's new AI and the explosion of ChatGPT.

Progress officially acquires MarkLogic

Acquisition expands Progress' industry-leading product portfolio and continues to deliver on Total Growth Strategy

Google announces Bard AI in response to ChatGPT

Google is launching an AI-powered chatbot to rival ChatGPT

SEON acquires Complytron to fight FinCrime fraud

The acquisition combines fraud prevention and AML tools into a single source

Yobi introduces Call Summarization to identify key customer insights

This identifies key topics and issues discussed during a call and provides valuable insights into customers' needs and preferences

Accenture collaborates with Forma Vision to provide enriched metaverse experiences

Volumetric video allows people to show up as their authentic selves in the metaverse

WithSecure supports the hybrid workforce with advanced protection for Microsoft Teams

New protection adds to WithSecure Elements' capability to securely collaborate in Microsoft's popular online meeting and collaboration platform

Allianz Direct taps Rockset for real-time pricing

Real-time analytics database powers real-time personalized experiences for Allianz Direct customers

CXone Expert integrates with ChatGPT to transform AI-powered customer service  

This integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service

SugarCRM empowers B2B companies with new self-service capabilities

Now business-to-business customers can connect with brands effortlessly, while brands optimize every customer interaction to fuel growth

Hanzo debuts Command Center for ediscovery within Slack

Hanzo brings frictionless enterprise ediscovery to the Slack digital HQ with the first application dedicated to helping legal teams create matters and perform legal holds from within Slack for Slack and Google Workspace data

Casepoint achieves StateRAMP Authorization

Positioning the company as a trusted partner in government for eDiscovery, enforcement, FOIA/Public Record Requests, and congressional inquiries

ThriveCart secures $35M investment to further support the thriving creator community

Investment will allow ThriveCart to accelerate product roadmap, grow team, and create best-in-class cart experiences for digital product sales

Yext integration with Apple Business Connect empowers companies to better manage their digital footprint

The integration includes support for updates at scale and gives Yext customers greater control over their presence on Apple Maps

Jitterbit accelerates workflow integration and automation with latest release

New Harmony features offer more connectivity options and seamless management of automated workflows—all in one unified platform

Lucidworks and Google Cloud expand partnership to streamline online product discovery

The expanded partnership accelerates search relevance and reduces search abandonment for ecommerce shoppers

Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform

New solution for contact centers, stores, and branches to drive elevated holistic customer experiences

PagerDuty Status Pages empowers customers to respond quickly during large-scale incidents

Integrated, intuitive feature saves time and money, aligning technical and customer-facing teams

Coho AI announces funding round of $8.5M, empowering B2B SaaS companies to “lift the hood” on customers' usage data

Fueled by Eight Roads and TechAviv, Coho AI helps companies utilize data to induce PLG practices for GTM and product teams

LiquidText Enterprise Edition provides document management integration and greater security

The platform offers even greater productivity and efficiency improvements

Kyocera Document Solutions unveils new devices in its A4 portfolio reinforced with the latest security innovations

Customers can have peace of mind knowing that their valuable information is secure

Strata Identity announces membership in the World Wide Web Consortium (W3C)

Software company will work with members on initiatives for shaping the future of identity orchestration in the cloud

Apptio, Inc Acquires Cloudwiry to amplify the FinOps space

Apptio extends its market leadership in FinOps, strengthening cloud savings automation with new acquisition

Kantata enhancements accelerate operations and improve business performance

A new integration with Salesforce Revenue Cloud provides features and capabilities that empower business leaders to operate with confidence

SirionLabs announces its funding milestone of $110M, will continue to grow its CLM platform and reach

Brookfield Growth's investment follows the previously announced Series D led by Partners Group

Progress announces intention to acquire MarkLogic

Company adds powerful NoSQL database and semantic metadata management to its portfolio of industry-leading products and continues to deliver on Total Growth Strategy

BillingPlatform boosts its core solutions with extensive customer support

Leading revenue management solution enhanced with new capabilities to support the complete revenue lifecycle and power modern business models

PlainID Technology Network debuts to secure identities throughout the enterprise

The Authorization Company helps businesses modernize by simply and securely connecting identities with digital assets

o9 Solutions and project44 strengthen partnership to increase support for supply chain planning

Integrating o9's Supply Chain Control Tower with project44's high-quality logistics data helps clients identify potential supply chain risks and make real-time decisions to mitigate disruptions 

Jitterbit becomes BigCommerce partner to provide hyperautomated cloud and on-premise ERP application integration

The partnership reduces the strain on IT infrastructure, largely eliminating the need for human support and improving the end-customer experience by providing automated workflows between BigCommerce and an ERP

Drift announces Microsoft Dynamics 365 partnership

Drift's integrations with Microsoft Dynamics 365 and Microsoft Teams boosts sales and marketing efficiency, accelerates revenue growth and delivers a better buyer experience

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

FinancialForce Winter 2023 release provides deeper intelligence and endless agility

With these new capabilities, services organizations can keep up with the speed of work and continue to add value to their businesses

Vericast Marketing Intelligence Platform gives financial institutions access to real-time data and insights

Vericast's Market Intelligence Platform empowers financial institutions to make data-driven decisions and determine return on investment of valuable marketing dollars

dtSearch adds support for hundreds of international languages

For the dtSearch Engine SDKs, this release also updates a multiplatform ASP.NET faceted search demo with native .NET 6 sample code

Salsify helps Kraft Heinz optimize product content across digital channels

The collaboration assists Kraft Heinz in delivering a consistent brand experience across every digital and physical retail channel

Messagepoint offers variety of digital channel options for customer communications

New integrations with Twilio MessagingX, Twilio SendGrid, and Doxee Pvideo are now available

Qlik supports Fujitsu’s data and analytics transformation strategy

Qlik Analysis enables Fujitsu to get insights from data and move to a predictive management approach

Squirro and Semantic Web Company collaborate to create a Composite AI solution

Joint proposition combines NLP and ML with knowledge graphs to intelligently augment enterprise decision-making and get greater value from data

AWS announces AWS Supply Chain to reinforce supply chain resiliency

New cloud application improves supply chain visibility and delivers actionable insights to mitigate supply chain risks, lower costs, and improve customer experiences

Craft Docs releases AI Assistant to boost writing productivity

This new AI feature enables people to speed up writing, spark ideas to beat writer's block, summarize long documents, rephrase a paragraph, and more

Measure knowledge management effectiveness with Tiger Eye

The dual-purpose calculator demonstrates the possible cost of inefficiencies in the knowledge search process

Laserfiche expands handwriting recognition capabilities in Laserfiche Cloud

Expansions of Laserfiche's AI capabilities also include full-text searchability for audio and video files

SirionLabs acquires Zendoc to support AI enhancing the CLM space

Sirion establishes an engineering Center of Excellence in Nice, France, to attract European tech talent and drive research and development

Bensinger Technology launches virtual desktop for professional firms to manage security

Newest solution from Bensinger provides an easy, secure, and affordable cloud-based desktop solution for small and midsize law firms

Porsche Holding Salzburg picks Keepit for ransomware protection

Keepit will provide the company with SaaS cloud data protection on a global scale

FreshPaint secures $14.5M in funding to make customer data accessible to everyone in the enterprise

Company expands to address unmet needs of non-engineers

Gong Assist empowers sellers to engage with buyers

Gong Assist automates daily sales tasks and delivers critical actions and next steps, so deals never slip through the cracks

Fusing search with knowledge graphs at KMWorld 2022

This panel of graph technology experts discussed the role of graphs in the enterprise search world, going beyond the marketing speak to concentrate on real-world examples

Redefining knowledge management roles with Jim Lee at KMWorld 2022

The secret sauce to breaking into the space or continuing on this path is all about transferable skills such as process management, project management, and knowledge management

Exploring the importance of knowledge-sharing centers at KMWorld 2022

Knowledge centers at Amgen are a topic based "one-stop-shop." This means making information on a specific subject easily available to anyone who wants it

Industry leaders share their thoughts on knowledge management at KMWorld 2022

KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7

Rounding up pertinent web content with Northern Light at KMWorld 2022

combining search with AI technologies like natural language processing, semantic understanding, and machine learning, and intelligent enterprise search can provide a dramatically improved search experience, and significantly more insights for companies

Records management case study at KMWorld 2022: GSA and Enterprise Knowledge work together on federal records management

Records management is a form of knowledge management that knows what content our business creates and manages, and why

Evolving to support the hybrid workforce at KMWorld 2022

Transitioning from COVID, the new workplace normal includes a hybrid of in-person and virtual interactions. Communications and workflow must be designed to seamlessly connect and disconnect, as required

Closing the knowledge gap between humans and machines at KMWorld 2022

The next quantum leap in closing the human-machine gap in knowledge interaction will come with the more sophisticated mechanisms enabled by natural language processing (NLP) developments

Dave Snowden champions knowledge sharing during his keynote at KMWorld 2022

Dave Snowden opened up the KMWorld keynotes focusing on the human element of knowledge management

Transforming KM strategies with Story Thinking at KMWorld 2022

The key is to operate from a learning-based model—where learning is not an "add-on" to business, but they way of business—and this is what Story Thinking is about

Enriching the search experience at KMWorld 2022

KMWorld returned to Washington D.C. on November 7-10

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

Novity, an IIOT company, becomes an independent entity thanks to Xerox

The Novity solution was launched by PARC earlier this year and is an Industrial Internet of Things (IIoT) technology that uses equipment sensors and proprietary algorithms

Freshworks embeds conversational AI into its CX and CRM products

Upcoming Fall ‘22 Launch includes updates to Freshchat, Freshdesk, Freshmarketer, and Freshsales to help companies automate the entire customer lifecycle

California State Treasurer’s Office leverages KnowledgeLake Cloud

KnowledgeLake will help the State Treasurer's Office migrate from a legacy content management system to KnowledgeLake Cloud

Contentful announces its vision for composable content innovations

Contentful unlocks the power of digital content with a new portfolio of capabilities and products to further enable customers to build market-leading digital experiences

Styra offers policy bundle management features to ensure software supply chain security

With these new features, Styra solves the complex problem of securely promoting policy bundles across software development pipeline stages

Kodak Alaris partners with Publisure to streamline the digital and print divide in customer communications

By combining technologies, the companies can manage the digital transformation of both inbound and outbound communications

Intercom boosts customer communications with latest enhancements to Messenger

With the only fully customizable, fully configurable Messenger on the market and new messenger-first support ticketing, Intercom helps businesses engage and support their customers in entirely new ways

NetDocuments acquires Worldox to offer a rich DMS experience

Customer-first approach and vision for the future of legal work create synergies in forward-looking acquisition

Databricks achieves FedRAMP Authorized status

Databricks partners with AWS to become the latest data lakehouse used by federal agencies to leverage data, analytics, and AI to deliver on mission-critical objectives

Kinaxis partners with Google Cloud to provide supply chain agility and resiliency

The partnership with Kinaxis will provide companies with the technologies they need to make smarter use of the earth's resources

ABBYY combats fraud with Proof of Identity solution

The self-service approach allows for customer onboarding and similar processes, anytime and from anywhere

Rockwell Automation offers new industrial automation solutions

The new offering utilizes five core solutions as it merges improved collaboration and productivity for design teams

IGEL OS for Windows 365 facilitates the adoption of Microsoft Azure-delivered cloud workspaces

New edition of IGEL OS offers native support for Windows 365 cloud PCs for simplified onboarding, high-performance unified communications, and hardware refresh relief

Uniphore collaborates with Avaya to bring enhanced AI customer experience solutions to the MEA region

Partnership to provide unparalleled, frictionless customer experience to MEA customers

Upstream Works introduces smart chat in latest update

Upstream Works 5.1 features richer self-service, ease of administration, and greater efficiency

Gradient AI acquires Prognos’ healthcare analytics business unit to bolster medical underwriting offering

Integrated offering provides group healthcare insurers improved risk assessment through access to medical, prescription, and lab data on a single platform

EvolveWare adds Agile Business Rules Extraction to its Intellisys solution

New capabilities eliminate code freezes by allowing continuous updates to the business rules extraction process

Flow Insurance builds flood insurance marketplace with INSTANDA

Flow created a complete digital marketplace for flood insurance with assistance from INSTANDA

QorusDocs secures $10 Million in funding to continue to expand its AI-powered proposal management software

Led by WestRiver Group, the funding will be used to address growing customer demand for QorusDocs' solutions

Sphera completes acquisition of riskmethods, boosting the supply chain risk management space

Acquisition supports leading ESG firm's ongoing global expansion and accelerates Scope 3 emissions monitoring and reporting offering

Crawford Technologies debuts SaaS document reengineering service

cSimpl changes the dynamic for dealers to sell more hardware and grow their business

CSS Corp rebrands as Movate to reflect its commitment to innovation

The new identity reflects the company's rapid strides to reinvent itself while offering disruptive solutions for clients and building a diverse, global, and engaged workforce

SirionLabs bolsters partnership with KPMG to streamline contract management processes

Deeper collaboration aims to expedite further growth and ability to expand global footprint

LINE MAN Wongnai secures $265 million in recent funding round, aims to become regional

The company aims to become the most innovative ecommerce platform

Leostream refines hybrid workflows with its 2022 platform release

With the pandemic accelerating work-from-home initiatives, having the ability to support clients from any location is a necessity

Creatio offers new solutions on the Creatio Marketplace to enhance customer service

Creatio, together with its partner community, adds new applications, connectors, and add-ons to its Marketplace to simplify, accelerate, and automate customer-facing workflows

Adobe enters agreement to acquire Figma

The combination of Adobe and Figma will usher in new ways to collaborate

Newgen Software introduces RPA capabilities to accelerate business processes

With the new RPA engine, customers can now add "bots" to the process orchestration journey and supplement human agents to accelerate business processes, address real-life problems, and achieve efficiencies

Eigen Technologies introduces Underwriter Assistant

Underwriter Assistant automates onerous admin tasks, freeing underwriters to underwrite

Aqua Security secures the supply chain with latest solution

Development and security teams can now proactively address the most critical software supply chain risks from code through runtime

Librestream’s latest collaboration with Microsoft 365 powers enterprise-grade workforce transformation

The partnership benefits and streamlines enterprise field work operations

Carlsberg advances its time to market strategy with ABBYY

The Carlsberg Group digitally transforms its order and delivery processes with ABBYY's intelligent document processing solutions

CCC creates OA Agreement Intelligence solution

Data-driven modeling tool helps publishers prepare, build, and analyze open access institutional offers

Thomson Reuters offers Westlaw Precision, enables lawyers to specify precisely what they want and retrieve it quickly

New version of Westlaw enables lawyers to conduct research more than twice as fast and reduces risk of missing relevant cases

RevSure.AI debuts its Sales Pipeline Readiness platform

First-of-its-kind solution brings order to broken sales revenue funnels with 360-degree insight into sales pipeline health

ProSearch aims for the highest possible security standards with renewal of ISO 27001 Certification

Company demonstrates ongoing commitment to security compliance and reducing risk with multiple certifications, including PCI DSS, and HIPAA in addition to ISO 27001

VICE Media Group deploys LucidLink to bring production to the cloud

Business continuity during the pandemic evolves into a global, future-proofed workflow, speeding edit times and slashing inefficiency

Ordr releases Clinical Defender 8.1, a full lifecycle vulnerability management platform

Clinical Defender 8.1 enhancements enable HTM teams to eliminate device visibility blind spots and prioritize and address clinical vulnerabilities based on business and clinical risks

Redstor debuts All Access Partner Program to provide extensive marketing, technical, and sales support

Benefits, advocacy, and smart backup platform lets MSPs capitalize on market boom

Archive360 creates developer program to extend business users’ access to archived data

With Archive360 Extend, users can directly access relevant data from the Archive360 repository from the comfort of their preferred applications

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

LumApps adds employee data layer to deliver hyper-personalized interactions and communications

New data layer creates a foundation for intelligent predictions about employee preferences and likely future actions based on insights from across the digital workplace

Provar Manager improves test management for organizations using Salesforce

A user-friendly, sophisticated test management solution designed to evolve with professionals, from the individual manual tester to comprehensive QA teams with automated workflows

Productboard improves organization-wide visibility with latest updates

With newly launched capabilities, companies can measure velocity across the product lifecycle and track product investments to reduce the risk of costly product delays and failures

Rochester City Schools select Library•Solution from TLC

TLC's Library•Solution for Schools automation system is designed with intuitive, easy-to-use interfaces that enable teacher-librarians to promote information literacy and support instructional standards

Acumatica rolls out updates that break geographic boundaries

Cloud ERP company demonstrates commitment to improvement with its semiannual product update

NetDocuments releases solution to automate workflows

PatternBuilder gives organizations the ability to scale their expertise and consistently deliver their best work

NICE expands partnership with Microsoft to deliver deeper collaboration

NICE secures Microsoft's highest level partner designation with a co-sell partnership for CXone

Bundledocs makes its North American debut with Bundledocs Editor

Document production specialist to kick-off North American market entry with ILTACON22

CaptivateIQ’s latest update solves end-of-quarter payroll questions for commissionable teams

New features give reps the visibility and motivation to exceed their targets

AppOmni receives strategic investment from Cisco

AppOmni focuses on expanding security operationalization capabilities of the AppOmni Developer Platform while continuing to broaden critical SaaS app coverage

Synatic partners with Relativity6 to help insurance companies do their due diligence with unmatched speed

Partnership services to reduce implementation costs by 50% and deployment timelines by 70%

FileTrail to debut cloud-based solution at upcoming conference

New cloud solution is available for demonstration at ILTACON 2022, where FileTrail is a conference sponsor, exhibitor and hosting a series of peer-led learning sessions

Paystand looks to acquire Yaydoo to form B2B Receivables, Payables, and Payments Network on a commercial blockchain

AP, AR, and Payments Synergy unleashes unprecedented working capital efficiency for U.S. and LATAM businesses in an inflationary environment

Gaggle and AWS collaborate to create mental health hotline for students

ReachOut provides in-the-moment support to students through phone call, SMS text, or web chat

Thoughtful Automation rebrands as Thoughtful, emphasizes automation is just part of its value

Company enables radical time savings, productivity gains and the ability for people to have more opportunity to be more creative to solve today's biggest challenges

Dynatrace streamlines log and user experience analytics

Automatically connecting logs with corresponding user sessions and Session Replay allows development teams to effectively optimize customer experiences

FileTrail creates expanded partner program to advance the development of its records management solutions

Announces consulting firms eSentio Technologies and Affinity Consulting join longstanding FileTrail partner InOutsource as inaugural partners in the expanded initiative

Access Innovations adds Recommender to Data Harmony to improve search

Recommender improves user search experience

airSlate to acquire DocHub to expand document workflow

DocHub adds depth of Google Workspace Marketplace capabilities to the airSlate platform

Expanding search with knowledge intelligence    

This KMWorld webinar focuses on enriching search with AI

US Space Force selects Wallaroo to solve edge model deployment challenges

SPACEWERX, the innovation arm of the U.S. Space Force, chose Wallaroo to demonstrate how AI and machine learning can be deployed at the edge to help America's newest military service branch

Oracle evolves the marketing space with AI-powered Fusion Sales

Oracle Fusion Sales provides sellers with AI-powered recommendations and guided steps to close deals faster

Stravito and KnowledgeHound collaborate to offer all insights and survey data in a single platform

Stravito users with a KnowledgeHound subscription can now access all their research in one place to quickly evaluate survey data

Improving collaboration in the global and digital workplace

Find out how Starmind helped Genentech connect its workforce to the right information

Alvaria completes the acquisition of the Intelligent Analytics Platform from Cicero

The acquisition extends its market leadership with activity intelligence, process intelligence, and robotic automation

ECI Software to collaborate with Paperless Parts to offer business management solutions for manufacturing

Integration with ECI's Manufacturing Business Management solutions and Paperless Parts' Estimating and Quoting platform further streamlines operations for job shops and contract manufacturers

eGain Knowledge Hub now connects to Microsoft SharePoint

The integration unleashes business value from content

Connecting every employee to the organization's collective knowledge

This KMWorld webinar explores knowledge sharing processes

Exostar makes it easy for SMBs to reach Cybersecurity Maturity Model Certification compliance

Upgrades to The Exostar Platform promote secure, compliant collaboration and handling of controlled unclassified information

Storyblok creates partner fund to supercharge the future of digital storytelling

Every Storyblok Certified Partner receives a $5K co-marketing budget along with other benefits

Montréal Exchange integrates KX’s cutting-edge surveillance solution

Regulatory oversight platform enhances market surveillance capacity

Kofax introduces feature-rich release of Power PDF 5

PDF platform celebrates 20 years with the most feature-rich release since its inception

SupportLogic debuts Agent Coaching and Evaluation application for staff retention

The new AI platform features drive greater manager productivity, enhanced employee engagement, and increased CSAT

Pluralsight Flow adds team health insights tool for engineering leaders

Pluralsight Flow also adds sprint movement report, allowing engineering teams to identify bottlenecks and inefficiencies to deliver value faster

Creatio adds new solutions to its Marketplace

Creatio, together with partners, adds new applications, connectors, and add-ons to its Marketplace to simplify, accelerate, and automate everyday tasks

NTT Data partnership with Cogniac brings AI into the fold for manufacturing  

NTT DATA adds Cogniac's computer vision across its manufacturing service portfolio to further its mission of improved and automated quality control processes

ParkourSC acquires Qopper to offer real-time supply chain operations across the extended enterprise

Acquisition of smart operations platform and IoT intelligence company delivers greater agility, resilience, and accelerated innovation to ParkourSC customers

BillingPlatform offers new product innovations and connectors in latest update

Continued investment in best-in-class security, revenue recognition, payments, and financial ecosystem integrations further extend market leadership position

CogniVision aims to reinvent document viewing and display technology

The new viewer reinvents enterprise content search by leveraging the power of the human brain for the last mile of search

Agiloft boosts its contract life cycle management platform with powerful integrations

New Integration Hub powered by Workato is seamlessly embedded in user experience, removes need to source and onboard new platform, and frees up users to experiment and flow data into other systems

Allego 7 equips sellers for success in a digitally centered hybrid era

The platform update powers sales enablement that wins sellers and buyers

Litmus boosts personalized brand experiences and increases efficiencies in email workflow

Litmus Integrations Marketplace enables marketers to locate and activate Litmus integrations in one centralized location, which increases collaboration and effectiveness.

Drift Deal Room makes collaboration between buyers and sellers seamless

Built for the customer, Drift's digital sales room has the power to shorten sales cycles and reduce the number of sales touchpoints

InRule Technology delivers workflow automation to democratize AI and machine learning

No-code workflow automation for ML model creation empowers experienced and novice practitioners to quickly build and deploy AI-powered applications

Onymos secures $12 million in recent financing round to further boost its Features-as-a-Service platform

The new financing builds on rapid growth of business and will accelerate company's vision to help simplify and expedite application development

Lookout acquires SaferPass to provide robust password management capabilities

The SaferPass password management solution delivers proactive, seamless approach to protecting privacy and login credentials for consumers and businesses

Opal closes on $10 million in recent funding round

Opal addresses the issues that come with more traditional cybersecurity which relies on legacy systems and processes

CharliAI joins the Webex Partner Program to upgrade the virtual meeting experience

Charli's intelligence allows people to focus on people, not note taking

UL addresses rising security attacks with updates to SafeCyber

Latest enhancements provide a 360-degree view of security posture, accelerating go-to-market product strategies while improving connected device security and compliance

Pencil and Adobe partner to create AI-generated ads for brands and agencies

Brands and agencies using Pencil's AI-generated ads have been able to grow their businesses faster, doubling ad results and halving the cost to acquire customers

Siren and Q6 Cyber collaborate on solution that enables governments to monitor and protect critical infrastructure

The solution will enable the public and private sectors to proactively identify and mitigate in the very early stages cyber threats and attacks targeting critical infrastructure

Accenture, Microsoft, and Avanade join forces to help businesses become sustainable

Technology is key to accelerating environmental, social, and governance goals and enabling organizations to be sustainable through continual change

PlainID releases new solution powered by policy-based access control

The solution gives modern businesses a next-generation approach to access control

Balto offers its suite of conversation excellence solutions on Talkdesk AppConnect

Leading real-time guidance platform now available on trusted customer experience solution

The emerging need for cloud-enabled content services

In times of rapid change and uncertainty it may seem natural to be conservative—but savvy organizations do exactly the opposite

Mindtickle partners with Baker Communications to enhance global sales readiness

The partnership utlizes the Sales Excellence Series training program to develop and maintain seller and sales manager competencies and skills with tailored content

MindBridge introduces data anomaly detection for audit and finance

MindBridge is delivering configurable analysis to expand the ability to work with diverse accounting, finance workflows, and financial data transformation

Stravito creates Atlas, a visual insights tool for market research

By empowering any team to explore available research, the self-service tool encourages organizationwide knowledge integration while driving even higher platform adoption

Kodak Alaris enhances document management with latest release of Capture Pro

Kodak Capture Pro now supports Windows 11, Windows Server 2022, and TLS 1.2

Enhancing employee knowledge sharing and collaboration can lead to improved ROI

More than $1 million is lost every month due to inaccessible knowledge in a company with 1,000 employees, according to new research

Tellius partners with Indegene to enhance patient journeys

The partnership will offer AI-driven commercial and real-world data analytics to significantly accelerate speed-to-patient-insights

Harnessing intelligent content services with SearchBlox

Dive into the emerging best practices and strategies for transforming ECM at your business

SirionLabs to collaborate with KPMG to revolutionize the contract management space

AI-powered contract lifecycle management (CLM) solution is streamlining contract management and supplier management processes globally

Pegasystems acquires Everflow, forms partnership with Google Cloud

New capabilities to find and fix process inefficiencies will extend Pega's market-leading AI-powered decisioning and workflow automation capabilities

UiPath and airSlate collaborate to empower small businesses to automate

This partnership accelerates and enhances workflow automation capabilities for global businesses

LucidLink secures $20 million in recent funding round to solve remote collaboration challenges

Strong growth and enterprise adoption fuel further investment for LucidLink to continue its leadership in cloud-native file collaboration solutions

DataHawk Connections automates business data  

DataHawk Connections allows brands to put their ecommerce data collection on auto-pilot, saving valuable time and unlocking advanced visualization and reporting capabilities which ultimately turn data into insights

Planview to acquire Tasktop to build the future of connected work

Technology pioneers combine to enable business transformations that are faster, more efficient, and delivered with more confidence and impact

Ground Labs Enterprise Recon gives customers the ability to effortlessly discover data

Award-winning data discovery solution accelerates PII scanning and data compliance with new enhancements

UiPath releases next-gen UiPath Automation Cloud

Automation Cloud Robots and new UiPath platform offerings make it easier, faster, and simpler for businesses to digitally evolve

Malbek enriches AI functionality and adds CLM Value Assessment Tool in recent update

The new updates help enterprises accelerate contracting velocity

BluBracket joins Snyk’s Technical Alliance Partnership Program to secure software supply chains

BluBracket to integrate Snyk's market-leading developer security products into its Code Security Suite to help secure code

Lynk releases Lynk Circle to fill the gap in knowledge management

Lynk Circle is a SaaS solution for organizations to efficiently discover and unlock knowledge that sits within their people networks

Airslate offers no-code document workflows to the education industry

No-code workflow automation leader airSlate provides tools for educators to streamline administrative processes and improve collaboration between academic institutions and students

Press Ganey completes acquisition of Forsta

Forsta will gain scale and investment to further accelerate product innovation

Panoply partners with Square to provide simplified business intelligence

New pre-built SQL queries and dashboards provide Square users with an end-to-end solution, from raw data to business insights

CRUX debuts knowledge dashboard that keeps track of information learned

Deployed on quality content platforms, the world's first knowledge dashboard leverages innovative technology to show users how much they know about the topics they care about

Agiloft teams up with Qualitas to support contract lifecycle management

New partnership to increase success, adoption, and customer value of Agiloft's contract lifecycle management platform

NexHealth secures $125 million in latest funding round to continue growing its patient experience software platform

NexHealth will expand the team to digitize the patient experience and build new health record integrations to bolster its universal API

CYTRIO adds GDPR compliance to its privacy management solution

Companies can now easily and cost-effectively comply with GDPR and CCPA with CYTRIO's fast, time-to-value data privacy rights management automation solution

Knowledge sharing and collaboration in the hybrid era

Knowledge sharing and collaboration in a hybrid environment is becoming much more commonplace

SaaSOptics and Chargify merge, relaunch as Maxio

The company will now be positioned to uniquely provide all-in-one revenue management and advanced subscription billing solutions for high-growth SaaS companies

Altada enters partnership with SlyceData to provide greater value to a wider range of financial institutions

AI leader enters into strategic relationship with data and research platform company, delivering enhanced decision making tools to the financial services market

Espressive integrates with Workday to support personalized experiences for employees

Espressive Barista extends ability to handle exponential growth of HR inquiries by integrating with leading HR systems to bring consumer-like experience to employee self-service

Domo now provides integrations with Microsoft 365 and Teams to scale the power of data for everyone in an organization

New integrations streamline user workflows and offer seamless collaboration between Domo and Microsoft 365 and Teams customers

Kaseya offers Compliance Manager GRC platform

MSPs and SMBs can now simultaneously manage the IT requirements of any industry and government standard as well as customized sets of IT policies and procedures

Cloudify and ServiceNow form integration to support DevOps teams’ need for infrastructure automation

New integration delivers shift-left, agile-first approach to infrastructure provisioning, helping DevOps teams achieve a better balance between control and deployment

Quantinuum enhances its quantum natural language processing toolkit lambeq

lambeq update introduces many new important features to provide researchers and developers with more options and flexibility in turning sentences into quantum circuits

Top trends in knowledge management for 2022

People want search results that are relevant like Google's search engine results page, insight-driven like Amazon's recommendation engine, personalized like Spotify's on-demand playlists, and voice activated like Apple's Siri

Indico 5 takes unstructured data to another level

Empowers organizations to accelerate custom model and workflow deployment and scale unstructured data automation throughout the enterprise

Synatic offers no-code hybrid integration platform for the insurance industry

The platform provides clean, centralized data with 80% time savings for insurance companies

DryvIQ releases AI-powered platform to secure enterprise content

Dryv is an enterprise data management platform for identifying, organizing, and managing the risk contained within unstructured data throughout global enterprises

Lexsoft debuts multi lingual capabilities for the T3 knowledge management platform

T3 is the only knowledge management solution within the iManage ecosystem in the legal sector to offer such advanced multi lingual capability

Dealing with hyperautomation in 2022

Hyperautomation is a framework and set of advanced technologies for scaling automation in the enterprise

Cloudleaf rebrands its operations to ParkourSC, pledges to improve the supply chain space

Leader in real-time digital supply chain operations lands further investments after continued 300% growth in both bookings and annual recurring revenue (ARR)

How content supports successful digital transformation

Forrester benchmark data reveals that only 24% of enterprises are currently digitally advanced and only 10% of B2B organizations cite advanced content engine maturity

Veeam Software offers latest version of Veeam Backup for Microsoft 365

Latest version introduces the self-service restore portal for Microsoft 365 environments and enhances cloud object storage integrations

Malbek adds new connectors to its CLM platform

Malbek provides a cutting-edge CLM solution with a proprietary AI core that empowers the enterprise to do more with less

Quark deepens investment in EMEA region to expand the reach of its enterprise lifecycle management solutions

The company adds new risk management and product executives to fuel innovation and global expansion for enterprise content lifecycle management

Nuvolo releases first 2022 platform update

This release focuses heavily on an improved user experience in the Maintenance, Space, Lease Accounting, and OT Security solutions

Clickatell secures $91 million in latest funding round to support its Chat Commerce solution

Clickatell investors now include Arrowroot Capital, Kennedy Lewis Investment Management, Sequoia Capital, DAG Ventures, Endeavor Global and Harvest

SmartCow debuts platform that creates conversational and advanced NLP applications

Apollo's versatility allows developers to make use of vision, conversational, and audio AI

Datadobi gains momentum in the federal space through the National Cooperative Purchasing Alliance

The NCPA cooperative distinction builds on Datadobi's momentum in the federal sector

GWI secures $180 million in latest funding round to grow its audience insights solutions

A UK-founded technology company secures Series B investment from Permira's growth fund

Cleo creates platform enhancement to monitor supply chain compliances

The new solution for SLA compliance provides early detection and proactive alerting, enabling organizations to eliminate costly SLA violations and grow profit margins

Nintex acquires Kryon to boost intelligent process automation capabilities for the Nintex Process Platform

The addition of AI-enabled process discovery technology furthers Nintex's position as the process system of record for commercial enterprises and government agencies  

Kodak Alaris rolls out new scanners to help organizations meet new upcoming FADGI requirements 

New National Archives and Records Administration requirements need to be enacted by January 1, 2023

Gupshup snaps up Knowlarity Communications to further invest in conversational engagement

Gupshup is augmenting its messaging solutions with Knowlarity's voice solutions to consolidate its leadership in conversational engagement

Jellyfish secures $71 Million in funding round to support its engineering management platform

The new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

Findability Sciences makes it easier to adopt AI with Findability.Inside

Ready-made AI solutions are now available for quick, repeatable deployments that integrate AI into existing enterprise products or software

Stardog’s Joe Pindell discusses accelerating analytics and AI with knowledge graphs

Data democratization and literacy are critical to modernizing analytics

Embracing the new world of enterprise content management

This KMWorld webcast features content management solutions

SupportLogic debuts global partner program

The new PX+ channel program expands global market reach to help B2B organizations improve their customer support experience

Ironclad secures $150 million to strengthen its contract lifecycle management platform

The platform offers business-to-business contracts that connect people to systems and data

UiPath partners with Cousera to provide automation education

The partnership helps democratize training in automation to upskill and reskill employees, students, and professionals

Kofax TotalAgility streamlines developer workflows

Latest release provides new low-code development, digital workforce management, and artificial intelligence capabilities

Juro secures $23 million in funding round to further support contract automation platform

Juro is an all-in-one contract automation platform enabling legal counsel and their teams to manage contracts in a single web browser

Proximity and Brivo partner to boost workspace management

The collaboration helps meet increased demand for integrated solutions in hybrid workplaces and flex spaces

AskNicely raises $32 million in latest funding round, launches Frontline Success Platform

The new Frontline Success platform takes inspiration from some of the world's leading people-powered businesses

Accelex and SimCorp partner to offer transparency into investment data workflows

SAAS technology providers integrate to provide STP from fund investment documents into AI manager

Increasing employee productivity with knowledge management

Learn the top practices leading companies are adopting to ensure positive results

iText Software’s PDF Library is available on the AWS Marketplace

iText Suite 7 (BYOL) migrates to the AWS cloud, broadening its visibility to allow for embedded PDF functionality into developer software and workflow. secures $8.3 million in funding to boost its customer engagement tool

WATI is enabling businesses and their customers to have real-time conversations through WhatsApp

Privacy Dynamics raises $4 million in funding, unveils de-identification tool

The solution aims to eliminate data privacy and disclosure risks

Descartes MacroPoint and McLeod Software PowerBroker solutions are now integrated to offer intelligent automation

The combined solution allows brokerages to eliminate outbound calling, email blasts and manually posting freight to load boards, which can result in inefficient negotiations and a time-consuming booking process

Commit creates solution that aims to revolutionize the process for hiring tech staff

New staffing model applies the rapid scalability and flexibility seen in cloud technology to address the transformation of business and future of work

Unisys acquires Mobinergy to upgrade its UEM business

Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing digital workplace solutions market

Litmus acquires Kickdynamic to evolve the email marketing space

Email marketing leader adds highly personalized, AI-driven content recommendations to its product suite

New KMWorld webcast covers how to initiate a corporate knowledge culture

Discover game-changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance

Using websites and chatbots to perform outreach for clinical trials

Dig into recent industry innovations like trial websites and chatbot AI that are combating the hurdles for patient engagement and retention

AspenTech assists organizations with reducing their carbon footprint with latest platform release  

aspenONE V12.2 includes new models to help customers identify how to reduce emissions, capture carbon, and enable recycling efficiencies across their entire value chain

NICE collaborates with Google to deliver automated customer self-service

Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective

Zeta and Snowflake collaborate to provide joint offerings for data-driven marketing

Customers can activate campaigns faster with more precision by integrating and enriching Snowflake records with Zeta's CDP and Identity Graph

MindManager makes remote work easier with collaboration tools across Windows, Microsoft Teams, Mac, Web, and Chromebook

Easily capture thoughts, ideas, and data on a virtual whiteboard and organize information in ways that make it easy to understand and take action

Agnes Molnar discusses how to do modern KM in Microsoft 365 at KMWorld Connect 2021

Get a primer on Microsoft 365 from this KMWorld Connect 2021 presentation

Mastering content aggregation with Northern Light at KMWorld Connect 2021

At KMWorld Connect 2021 David Seuss, CEO, Northern Light, reviewed the dizzying array of issues, as well as the strategies for addressing them.

Rewilding knowledge: sense-making in a world of uncertainty at KMWorld Connect 2021

Dave Snowden emphasizes the importance of the human aspect during his KMWorld Connect 2021 keynote

Reaching search nirvana at KMWorld Connect 2021

This KMWorld Connect 2021 session reflects on search

Reshaping knowledge management at KMWorld Connect 2021

This KMWorld Connect 2021 session introduces solutions for KM innovation

NASA Jet Propulsion Laboratory talks how the organization built and uses an institutional knowledge graph at KMWorld Connect 2021

Experts from JPL discuss leveraging the ESP semantic tool suite, to deliver an institutional knowledge graph (IKG)

Leveraging KM for strategic organizational intelligence at KMWorld Connect 2021

This KMWorld Connect 2021 session discussed a new framework for strategic intelligence

Franz’s Jans Aasman gives a primer on Graph Neural Networks at KMWorld Connect 2021

This KMWorld Connect 2021 session explores knowledge graphs

Creating compelling search experiences at KMWorld Connect 2021

This KMWorld Connect 2021 session talks enriching KM with machine learning generated search

Exploring the Metaverse concept at KMWorld Connect 2021

This KMWorld session journeys into the Web 3.0

The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021

This keynote explores how eGain helped innovate tax season at the IRS

Leveraging hybrid AI to scale knowledge creation at KMWorld Connect 2021

The choice of AI technique is a critical factor in natural language processing

Microsoft Viva enriches the hybrid workforce at KMWorld Connect 2021

Learn how Microsoft Viva can transform the hybrid work experience during this KMWorld Connect 2021 keynote

At KMWorld Connect 2021 Olivier Woeffray explained how the World Economic Forum launched its strategic knowledge journey

Tuesday's KMWorld Connect 2021 keynote explored how the World Economic Forum transformed its organization with strategic knowledge

Starmind and KMS Lighthouse look at how knowledge management has evolved at KMWorld Connect 2021

This KMWorld Connect session shares the insights of industry leaders in the KM community

Sharing knowledge in a world of change at KMWorld Connect 2021

Offering a definition for knowledge management, Bogue said, fundamentally, it is knowledge sharing and reuse

Jeff Stemke demonstrates the Visual-KnowHow tool for KM in SharePoint at KMWorld Connect 2021

This KMWorld Connect 2021 presentation looks at knowledge management for SharePoint

Experts at Roche reveal how they created a KM ecosystem at KMWorld Connect 2021

To Roche, a global leader in pharmaceuticals and diagnostics, knowledge is both material and primary output

Cultivating a knowledge sharing culture at KMWorld Connect 2021

This KMWorld Connect presentation explores personal knowledge management

Shoreline adds Terraform integration to automate the production operations remediations

Shoreline plus Terraform provides incident automation for production operations

Agora Analytics 3.0 gives developers insight into audio and video quality

Agora Analytics 3.0 provides developers with active monitoring, real-time alerts and a deeper understanding of the quality of experience delivered to their customers

WiteSand and SHI International collaborate to overcome supply chain hardware hiccups

The new global partnership provides enterprises plug and play cloud tools to overcome hardware purchasing challenges caused by supply chain disruption

Automation Anywhere offers robust contact center solution

Enterprises can scale with cloud-native automation integrated with contact centers powered by Genesys and Google to speed delivery of services and reduce customer hold times

AgreeYa Solutions releases updates that strengthen app performance for SharePoint

The new version of QuickApps 6.16 includes helpful and efficient features for users that increase productivity

FDX API version 5.0 standardizes consent, improves security, and provides better consumer facing awareness

Financial Industry standards body announces major update to open finance API to promote greater interoperability and adoption

Red Sift to offer Netcore Cloud customers enhanced email deliverability and brand awareness

 Cybersecurity company to provide Netcore cloud customers with DMARC, BIMI solutions

Flowfinity M1 automates data collection and executes workflow actions

Users can now connect M1 controllers with Flowfinity applications to quickly create edge-to-end workflows

MEGA International brings newly created data governance features with HOPEX V5

HOPEX V5, MEGA's next-generation enterprise architecture (EA) platform offering a greater connected EA repository, automation, and smart recommendations through machine learning

Aternity expands its DEM solution to include insights into the user journey

Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience

Sinequa develops ROI calculator for determining the benefits of enterprise search

New ROI calculator empowers organizations to determine tangible benefits of enterprise search and enables channel partners to articulate the business case for prospective customers

ClickUp receives $400 million in latest funding round to enhance workplace productivity tools

ClickUp accelerates hypergrowth to make the world more productive, kicks off international expansion and major platform enhancements

Syncfusion offers new e-signature solution

Powerful API and management dashboard provide complete control of document signing processes for individual users and global businesses

Instoried secures $8 million in latest funding round to amplify its content enhancement portfolio

Instoried is an AI-powered content enhancement platform that predicts content performance and adapts copy to ensure audience engagement

Franz AllegroGraph 7.2 expands knowledge graph features

Organizations gain ‘Next Level AI' by merging knowledge graphs with Graph Neural Networks

Clarifai debuts Clarifai Community for developers worldwide

These capabilities propel organizations to deploy AI across a myriad of different use cases and applications

OpenText supports modern work with updates to the Content Cloud

New release features deeper business application integrations, strengthened collaboration and AI-driven information extraction 

Hex secures $16 million in latest funding round, encourages data teams to collaborate with updated solution

Hex 2.0 solves key pain points in data science accessibility and collaboration; incorporates integration with dbt

Gulfstream Legal Group introduces Relativity Analytics for faster and more accurate eDiscovery review

New data analysis features in Relativity Analytics help users easily analyze people, terms, and concepts and eliminate irrelevant information from the start of the case

UiPath and Snowflake collaborate to provide faster data processing

The partnership enables customers to perform long-term historical analysis to scale their automation journeys  to the next level

CSG unveils customer engagement hub for transformative customer experiences

Unified, cloud engagement hub harnesses holistic customer data, artificial intelligence and machine learning to drive end-to-end, winning experiences across the entire customer lifecycle

Observe.AI introduces new platform to drive next-gen contact centers

Promotes empowerment enabled by AI engine and conversation intelligence 

Shopify creates a global ERP program enabling merchants to gain an overview of their operations

Microsoft, Oracle NetSuite, Infor, Acumatica, and Brightpearl partner with Shopify to help high-volume merchants connect ERP systems with commerce capabilities

Aware secures $60 million in latest funding round to strengthen digital collaboration

Accelerates the innovation of AI-driven solutions to manage data governance and capture behavioral insights for human-centric workplaces    

Atrium and Gong partner to deliver data-driven sales management tools

New integration, analytics, and alerting functionality fuels data-driven coaching conversations and improves sales performance adds comprehensive video analytics abilities to its platform with CX Collections

New innovations demonstrate's commitment to being an open platform built to amplify voices and accelerate insights and outcomes

Citrix and Google Cloud extend partnership to supercharge remote work

Partners join forces to enable desktops-as-a-service in simple, secure way, empowering productive work from anywhere

Nintex offers automated work options with latest Workflow Cloud enhancements

Next gen cloud automation platform from Nintex features accelerate the digital transformation of public and private sector organizations    

Nextcloud GmbH and iXsystems partner to offer security and productivity

Powerful content collaboration platform enriches open source enterprise storage platform releases AI-native End-to-End Contact Center-as-a-Service solution

Built on's enterprise-grade no-code platform, SmartAssist accurately responds to sophisticated conversations across voice or digital channels to quickly resolve customer issues

VAI powers new communications application with Twilio

The solution gives users the ability to send instant alerts and SMS notifications to customers and employees to alert them of shipment status, completed repairs, rental status, and other time sensitive alerts

Profi boosts its professional services automation solution

The platform is all-in-one solution that helps busy professionals automate cumbersome admin tasks

Indico Data transforms unstructured data into actionable insights with platform release

Helps automate, analyze, and apply previously unreachable unstructured data into mission-critical enterprise workflows

Leverage AI for improved employee experiences with Lucidworks

Learn how AI can unlock years of enterprise core data to gain better insights

Explore the evolution of document management with Nuxeo

Learn about the technologies and best practices underpinning the new world of document management in this KM webinar

Experts at ASG Technologies talk supercharging process automation

Organizations need to take a "governance-first" approach to content-rich process automation

Allego introduces new patent for seamless team collaboration

Sales enablement technology leader expands patent portfolio, delivering unique solutions to optimize the performance of distributed teams

Halmax unveils the LinkinSMS cloud, enabling organizations to remove the existing limitations of an SMS message

LinkInSMS addresses the SMS character and formatting limitations that impair business workflow processes

Planview introduces new collaboration feature designed to drive employee engagement and business value

TeamTap fosters a culture of innovation by empowering teams for creative problem-solving

Knoa Software provides ROI tools that calculate the success of digital transformations and employee experiences

ROI Calculator and Financial Impact Analytics enable prospects and customers to measure success of employee experience initiatives

KnowledgeLake adds DataBank to its partner program

The collaboration enables DataBank to leverage intelligent document classification and data extraction tools in the cloud to help drive automation, efficiencies, and better service for customers

PDI Software introduces new and enhanced tools for digital transformation

New offerings empower convenience retailers and fuel marketers to overcome critical industry challenges

Serviceaide acquires SunView Software to offer combined ITSM services

 This combination expands and deepens Serviceaide's capabilities as a leading provider of modern enterprise-ready service and support solutions 

Panzura launches Service Hub to expand customer access to support and other services

Hybrid-cloud data management provider expands access to Panzura global services with new customer support options and other essential services

SnapLogic Flows offers self-service, no-code integration to users

Modern, intuitive interface empowers non-technical teams in sales, marketing, finance, and HR to develop integrations

Canonical becomes MSP Cloud Verify certified

The MSPCV examination is a rigorous certification process that benchmarks and verifies the quality of the company providing cloud and/or managed services

Avantha Technologies rebrands as HelioNext

Name change reflects commitment to its BPM and IT staffing businesses

Epson meets the demands of remote work with new EcoTank printing solutions

New EcoTank Cartridge-Free Supertank printers deliver convenient and worry-free printing experiences

Pramata provides Effortless Contract AI solution

Improves contract management through human-assisted AI

CLEVR debuts the Field Services Manager solution

The product is designed to reduce millions of kilograms in CO2 emissions, reduce up to 25% in costs, and tackle staffing challenges by first-time right on-site jobs and remote assistance

Metazoa provides impact analysis reporting in latest update for Snapshot

Metazoa Snapshot now includes a powerful visualization and analysis tool that gives Salesforce customers insights into their metadata asset connections

eGain creates Knowledge Hub to bolster digital transformation of customer engagement

eGain Knowledge Hub fills a gap in digital customer engagement while eliminating chaos from islands of knowledge and customer context

Harness cognitive computing and AI with Verint and Northern Light

This KMWorld webinar explores cognitive search

IQVIA adds AI-powered services to its MI Contact Center

These virtual agents, alongside skilled human agents, will assist in responding to inquiries, enable faster response times and reporting of adverse events and scale to meet patient needs 24/7/365

ZoomInfo introduces first integration with

Integrations strengthen prospect and customer relationships through a data-first approach for revenue teams using ZoomInfo and

eGain Knowledge hub now offered on the SAP Store

By integrating with SAP Service Cloud, eGain Knowledge Hub addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the "work from home" world launches first platform that boosts communication

Backed with $5.5 million in seed funding, Sanas' accent-matching solution makes it easier for people to understand each other in customer care centers, remote tech support, education, telemedicine and more

Pipeliner CRM launches database of experts and global consultants within its CRM platform

Pipeliner's industry-first ExFind database enables users of the platform access to experts across a range of fields, including: sales, marketing, keynote speaking, leadership development, and more

Salesforce gets boost from Slack with Customer 360 for sales, service, marketing, and analytics

With new pre-built integrations between Slack and Salesforce, departments—such as sales, service, and marketing—can collaborate in channels that unite teams and streamline workflows built around CRM data

Aforza secures $22 million in latest funding round to support its suite of cloud-based and mobile applications

New funding will help to double employee headcount, establish new U.S. headquarters, and drive significant product innovation

NICE scoops up GoMoxie to strengthen the CX space

NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys

Capacity and Citeline Connect collaborate to boost clinical trial recruitments, accelerating Moderna’s COVID-19 vaccine work

The partnership will marry automation platform and trial education and recruitment technology to launch a website for clinical trials

Nuvolo collaborates with Mayo Clinic to create standards for OT security

"This structured approach ensures that medical devices and healthcare facilities are equipped with what they need to meet organizational and security requirements throughout the OT device lifecycle," said Tom Stanford, CEO, Nuvolo

The Value of Knowledge Puzzles

Cynthia Young focuses on how to problem solve during her presentation at KMWorld Connect 2020

Overcoming knowledge silos with Northern Light and AWS Data Exchange

This KMWorld webinar features a deep dive into technology and process strategies for accelerating insights

Dixa secures $105 million in funding round to expand its CX platform

"For today's customers, channels have ceased to matter. The way they engage now is holistically blended into what is called 'multiexperience,'" said Mads Fosselius, founder and CEO of Dixa

Userlytics improves transcription services with Amazon Transcribe

Leading global UX research platform upgrades existing user testing session transcription software to Amazon-transcribe, leading transcription service on the market

The Rapid Evolution of Collaboration Features

Daniel Rasmus discusses collaboration tools during his KMWorld Connect 2020 presentation

KnowledgeLake provides support for Microsoft Azure Government

Public sector organizations can leverage the KnowledgeLake platform to manage content and data residing within the Microsoft Azure Government-dedicated cloud environment

NVIDIA launches TensorRT 8, makes conversational AI smarter

TensorRT 8 introduces capabilities that enable companies to deliver conversational AI applications to their customers with higher quality and responsiveness

AppOmni expands its SaaS security management platform to ServiceNow

Customers will benefit from increased visibility into SaaS security posture

ZoomInfo snaps up to beef up conversational intelligence

The acquisition combines ZoomInfo's business-to-business intelligence, workflows, and engagement software with conversation insights from chorus to transform go-to-market execution

The KM Lifecycle in Six Verbs

Zach Wahl, CEO of the consultancy Enterprise Knowledge, talks the KM lifecycle during his KMWorld Connect 2020 presentation

Dynatrace awarded AWS Government Competency status

Status reflects company's success enabling federal, state, and local government agencies worldwide to maximize resources and transform in the cloud faster and more efficiently

Crawford Technologies builds on its accessibility mission by joining the World Wide Web Consortium

This move enables the company's document accessibility experts to engage with governing bodies that help set global standards

IPRO scoops up ZyLAB to provide enhanced e-discovery capabilities

The combined company will offer AI-driven, real-time hold-in-place and search-in-place e-discovery and information governance solutions, simplifying legal and compliance processes

Couchbase’s Mark Gamble talks how to accelerate your digital transformation with NoSQL DBaaS

This KMWorld Webinar explores digital transformation with DBaaS

The Difference Between Traditional Programming and Machine Learning

Everyday Chaos author David Weinberger talks machine learning versus programming during his KMWorld Connect 2020

Writefull introduces new language models to support AI-based proofreading

The release gives users an AI-based language tool demonstrates an understanding of sentences that goes beyond grammar

WorkForce Software offers Workforce Management Platform to support the growing remote work sector

Integrated employee experience features set a new bar for advanced workforce management solutions designed for global enterprises 

Third Iron gives access to LibKey integration with eReserve Plus

AI-based linking technology LibKey to improve and accelerate full text access for researchers using eReserve Plus

Rise of the Super Silo

Sid Probstein examines super silos at KMWorld Connect 2020

Aisera adds business process automation capabilities in new update for Customer Service and Customer Experience solutions

Next-generation AI-powered customer intelligence solution automates revenue operations, customer service and technical support for personalized concierge-grade customer experience (CX)

Clarabridge creates intelligent search assistant

Clara will search across all your customer feedback and interaction sources to give you the answers you need in seconds

Shopify unveils variety of changes to its platform that support retailers and developers revolutionize the ecommerce space

Developers and merchants will now have even more potential to create unique experiences that will define the future of commerce on the internet extends Momentum Suite to include visibility into the data pipeline

New functionality, powered by AI and trackers, identifies revenue growth opportunities and risks

MANTA adds active-tags feature to its platform, empowering customers to visualize and connect their data

Active Tags and additional enhancements enable deeper visibility into complex data environments

Modern Campus snaps up Presence to continue supporting the higher education space

The acquisition extends company's commitment to delivering massively personalized student experiences and illustrates its obsession with customer success

Learn how to secure Microsoft 365 users and guests throughout the organization

Solving guest user governance is one of the most important things to get right in M365

Upland Software scoops up Panviva to create knowledge-guided solutions

With Panviva, Upland will be able to support heavily regulated industries that need to simply provide job-specific guidance to their workforce

Quantifying KM with Data-to-Learning-to-Action (DLA)

Steven Flinn discussed the importance of using DLA-driven conversations at KMWorld Connect 2020

Lucidworks joins the Google Cloud Partner Program, enables users to easily deploy AI-powered data discovery and search applications

Lucidworks Fusion gives customers the ability to easily deploy AI-powered data discovery and search applications in a cloud environment

Heap launches Illuminate to uncover insights hidden in user behavior

Eliminates blind spots in their data and automatically highlights the insights that will most impact the business

Organizational Culture, KM, and Innovation

Kim Glover discusses how to create teams to lead organizational KM in her KMWorld Connect 2020 presentation

US Legal Forms partners with Notarize to create online legal documents solution

Leading provider of more than 85,000 state-specific legal forms on the Internet brings online notarization capabilities to its users

Using enterprise search to provide a strategic advantage

Experts at OpenText discuss how AI-powered search helps knowledge management within organizations

Major Cost Factors Associated with AI

Jay Ven Eman discussed training AI models during his presentation at KMWorld Connect 2020

iContact snaps up Moz to create SEO and digital marketing focused suite

The acquisition paves the way for accelerated growth and product development

Amplitude debuts experimentation application to accelerate digital delivery

New Amplitude Experiment product leverages customer behavior and product analytics to eliminate the barriers to scaling A/B testing programs

Kimble Applications rolls out Summer 21 release of its PSA platform

Leading provider of PSA software announces new features that will help customers to confidently scale their businesses

DocuSign acquires Clause to strengthen smart agreements

Clause's unique technical expertise and breadth of capabilities will help accelerate the evolution of the DocuSign Agreement Cloud into a smart unified platform

Kofax expands low-code capabilities within TotalAgility

 New Kofax TotalAgility release accelerates deployments by enabling citizen developers

Where Current QA Systems Fail

Andreas Blumauer discussed how to manage QA systems during his KMWorld Connect 2020 presentation

Nintex scoops up eSignature company AssureSign

Acquisition adds native eSignature capabilities to the Nintex Process Platform to offer complete end-to-end automation

Y Meadows introduces AI customer service automation solution

New solution improves the customer support experience

Relativity acquires Text IQ

The combination will enable law firms, enterprises, and service providers to reliably and efficiently identify and manage sensitive and privileged data in an integrated intelligent suite

How to Support Your Customers' Problem-Solving

Cynthia Young troubleshoots problem-solving for customers during her KMWorld Connect 2020 presentation

MindTickle provides conversational intelligence solution for analyzing sales interactions

Call AI expands vision for sales readiness and empowers revenue leaders to coach their reps and help them increase win rates and improve quota attainment

Pencil offers new AI-driven ad creation service to help small businesses

Pencil's new service converts existing copy and visuals into new copy and batches of ads to try, with prediction scores for what will work best

Model N releases Spring 2021 update to boost the buying and selling journey

Leader in high tech revenue management provides AI-powered insights that enable better-informed pricing decisions and deliver greater financial control

How to Prepare Your Teams for Remote Work

Daniel Rasmus discussed how to transition to working remotely during his KMWorld Connect 2020 presentation

NICE Nexidia transforms CX with AI-powered knowledge management

This KMWorld webinar explores tips and tricks for a better CX experience

Agiloft adds Sourcing and Supplying Information Management module to its CLM platform

New module extends the value of Agiloft's CLM software through a more efficient and agile source-to-contract process

Proposify offers free version of proposal software for sales reps

Free solution aims to remove barriers to selling, making proposal software accessible to all

VOXOX introduces enhancements to its AI-powered cloud-based communication platform for businesses

The VOXOX navigation and user interface helps small businesses create better engagement and stronger customer relations

Metazoa unveils tool to automate Salesforce org management tasks

Metazoa Snapshot combines powerful visualization tools with automated org deployment features for streamlined, one-click Salesforce org management

How to Modernize Your Traditional Intranet

At KMWorld Connect 2020 Susan Hanley discussed the important of a modern intranet

Allego introduces AI capabilities to support its sales enablement solution

Conversation Intelligence provides constructive insights to build stronger person-to-person connections, enhances prospect's buying experience and boosts sales performance

Chargify releases business intelligence platform for managing billing and revenue data

New solution delivers massive productivity improvements for B2B SaaS

KM experts reveal how to modernize knowledge management to boost digital transformation

To work smarter and faster, you need KM to ensure that information is not only easily accessible to foster greater productivity and collaboration but also can be trusted to inform action

Clarabridge unveils AI-augmented QM to support contact center agents working remotely

Solution includes Intelligent Scoring, agent self-coaching, and integrated workflows

SmartBug Media Partners with Adobe to Support Marketo Customers

Leading inbound marketing agency offers cohesive experience, assisting clients with implementation, automation, creative services, integration, and revenue operations—all under one umbrella

Learn how Bloomfire created a knowledge engagement strategy for ADT

This KMWorld webinar explored why organizations need a knowledge engagement strategy and how it impacts employee and customer experience

Kenshoo completes acquisition of Signals Analytics

The acquisition expands the company's full-circle marketing intelligence offerings

VMware introduces platform to assist remote workers

This new solution enables a highly engaged workforce; delivers broader, more effective security; and reduces costs and operational overhead

SingleStore partners with IEX Cloud to create innovations for the financial data market

SingleStore database of now also provides lower TCO for financial data market innovator

How to Make the Business Case for a New Intranet

Sara Teitelman discusses how to institute a new intranet during her KMWorld Connect 2020 presentation

OpenText introduces massive Cloud Editions update

OpenText announces new content services platform, industry solutions, and innovations across the OpenText portfolio

Templafy launches platform to support business content throughout its lifecycle

The content enablement platform's newest solution supports sharing and collaboration, tracking and analytics, and e-signing for enterprise business content

Snorkel AI announces AI Application Studio

Application Studio aims to be the fastest way to develop AI applications

How to Improve Organizational Openness Through Knowledge Sharing

Charlene Li explained how to share information and reform silos during KMWorld Connect 2020

Discover how this new era of content services can facilitate business transformation

This latest KMWorld webcast showcases content services and AI

KM specialists give their predictions for knowledge management in 2021

This KMWorld webinar explores top trends in knowledge management

Talkwalker can now analyze speech from podcasts

Extract insights from the growing podcast market in seconds    

Experts at Enterprise Knowledge break down knowledge graphs and machine learning

This KMWorld webinar focuses on how knowledge graphs and machine learning are transforming insights

Optimize Microsoft 365 with Softchoice

This KMWorld Webcast offers tips and tricks for Microsoft 365 during the remote work boom

Boostlingo language interpretation support is now available for Zoom  

For companies who rely on Zoom for their video conferencing needs and agencies that use Boostlingo to manage their interpreting business, this represents another important step forward in On-Demand language and communication ubiquity

ServiceNow boosts its COVID-19 vaccine management platform

ServiceNow enables global organizations to rapidly administer COVID-19 vaccines at scale

OpsVeda creates beginner packages for new customers to gain agility

Program unlocks easy access to the solution factory that addresses a variety of business opportunities

airSlate’s latest release streamlines workflow

Latest airSlate feature highlights the power of no-code solutions to make automation easy for businesses

AWS partners with Hugging Face to democratize access to NLP models

Developers can quickly get started building applications with state-of-the-art language models available through Hugging Face on Amazon SageMaker

Riskified and Dentsu collaborate to transform the ecommerce space

The partnership will help retailers digitally transform their business

GRID provides no-code spreadsheet-to-web solution

This productivity tool aims to ease common challenges of sharing and presenting data from spreadsheets

Mote receives $2 million in funding to continue expanding its voice messaging solution

Innovative voice messaging startup Mote celebrates 1 million weekly users, Gmail integration and a funding boost

O’Neil Digital Solutions provides AI platform that gives comprehensive snapshot of customers

Platform improves customer experiences, retention, and industry ratings

Pencil boosts marketers' capabilities with AI for ads

Pencil's "Machine Generated Creative" platform learns from historic ads to generate new creative ideas that help brands systematically improve results

How to Create a Knowledge Sharing Podcast

KM Specialist Sue-Ella Mueller described how to create a podcast at KMWorld Connect 2020

Automation Anywhere creates new brand, Automation 360

New brand, innovations create secure, scalable, modern cloud platform to automate end-to-end business processes for greater productivity

OpenText announces major updates across its cloud platforms

The upgrades include new API services, cloud capabilities, and major enhancements across the OpenText portfolio

How to Choose the Right Intranet Platform

Sara Teitelman discusses selecting intranet platforms during KMWorld Connect 2020

IFS debuts IFS Cloud to provide seamless management of company assets

IFS Cloud brings all IFS industry capabilities and functionality depth together on a single API-based platform

Qumulo and Commvault collaborate to protect file data

New integration delivers best-in-class data management and protection to radically simplify managing massive amounts of file data

Chargify unveils Stream by Chargify platform

The new platform pushes innovation in the B2B SaaS billing market

Siren 11.1 enhances search and enables compatibility with Elastic Cloud

The updates include 4x faster link analysis, auditing, search and more

How Facilitated Collaboration Bridges KM and Innovation

Tamara Viles discussed how collaboration improves Knowledge Management at KMWorld Connect 2020

Appen includes new speech and text datasets for AI training

High-quality datasets include scripted speech, images with text, body movement, and human audio

ALKU expands services to provide Salesforce expertise

ALKU can deliver high-quality Salesforce Consultants that will fit a customer's needs and budget

Alation 2021.1 offers connectors to variety of data sources

Newest release extends connector and query coverage to virtually any enterprise data source

Government KM Case Study: Building KM Tools and Processes

Anne Speca, USAID Knowledge Technical Director, discussed how Feed the Future, the U.S. Government's Global Hunger and Food Initiative, committed to KM

Ephesoft expands its Semantik Invoice solution to the Microsoft Power Automate Platform

Users can now instantly connect to over 400 ERP, RPA and other applications and easily integrate intelligent invoice processing into their automation workflows

ReverseLogix secures $20 million to expand automation of e-commerce reverse logistics

By automating and optimizing reverse logistics processes with AI and machine learning, ReverseLogix's customers can achieve a significant reduction in operating costs and increase customer satisfaction

Navjoy introduces a cloud-based platform for the transportation industry

Navjoy hopes to transform the transportation industry into a collaborative, innovative, and streamlined space

Nintex introduces enhancements for its workflow cloud platform

The next-gen workflow automation cloud platform includes state-of-the-art data technology, added functionality, and pre-built connectors to automate and optimize enterprise-grade workflows even faster

Lumiata partners with to offer data preparation for healthcare customers on AWS and Azure

The Ascend platform easily fits into any data ecosystem, providing a unified fabric for companies to run their businesses in any environment

Flatirons Digital Innovations launches Digital Hub for PeopleSoft

Facilitates employee service, legal requirements, and enterprise archiving

Foundations of an AI-First Approach to Knowledge Flow

Marco Iansiti talks AI approaches to knowledge flows at KMWorld Connect 2020

Sisense Fusion provides analytic support for customers and employees

Sisense Fusion closes time-to-insight gap so organizations can infuse analytics everywhere

Soprano Design launches government communication solution

The platform helps governments with their mission to engage in meaningful ways with citizens

Google Cloud and Twitter bolster partnership to drive deeper AI-driven business insights

Building upon its existing relationship, this new commitment positions Twitter's cloud data platform for the future

KM experts discuss streamlining collaboration tools during the remote work boom

This KMWorld webcast explores streamlined collaboration use cases

Focusing on Outcomes and Experiences When Implementing Intranets

Susan Hanley discussed intranet best practices at KMWorld Connect 2020

Zendesk introduces messaging solution inside new Zendesk Suite

The company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support

Demo: How to Accelerate Search with Keeeb

Sid Probstein dives deep into search at his KMWorld Connect 2020 presentation

SugarCRM enriches CRM with new AI-enabled platform

The solution enables new predictive lead insights and opportunity models to give sales teams a significant competitive advantage

Fusion Connect to provide calling services for Microsoft Teams

The ability to make voice calls to anyone extends the reach of Microsoft teams

Transforming chatbots with next-gen knowledge

This KMWorld webinar dives deep into the world of chatbots

Data Visualization Demo: Creating Mind Maps with FreeMind

Ron Arons demonstrates data visualization tools at KMWorld Connect 2020

Discover game-changing breakthroughs in knowledge management

Cognitive systems determine the best answer to a question based on statistical significance

Oqton secures $40 million in latest funding round to shake up the manufacturing software space

Built as a "cloud end-to-end production platform," Oqton's platform represents the next level of manufacturing software

Nuvolo launches workplace platform, signifying new era in company

Nuvolo expands beyond the traditional IWMS concept by also providing modern field service management, warehouse management, and operational technology (OT) security

COVID-19, digital transformation, and the Moderna model

Marco Iansiti, professor of Business Administration at Harvard Business School and co-author of "Competing in the Age of AI," discussed the COVID-19 vaccination process at KMWorld Connect 2020

Klaviyo collaborates with PrestaShop to offer automated ecommerce solutions

Starting today, PrestaShop merchants can automate personalized owned marketing fueled by data

Jellyfish receives $31.5 million in funding round, empowering the company to boost its engineering management platform

Led by Insight Partners, the new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

Informatica introduces its first Customer 360 platform to transform customer experience

Delivers an "all-in-one" enterprise-scale master data management SaaS solution

Are we approaching the end of search?

David Seuss discusses search at KMWorld Connect 2020

Khoros buys Topbox to supercharge AI CX management

Supports the growing CX market, which is expanding rapidly as enterprises realize the urgent need to transform the way they listen to and engage with customers

HelpSystems scoops up FileCatalyst

Leader in large-file transfer acceleration complements strong suite of managed file transfer and robotic process automation solutions

Get acclimated to the new world of document management

Modern document management extends traditional document management into new forms of communication, intelligence, and security

KnowledgeLake introduces intelligent document processing with AI

Cloud-native platform enables organizations to intelligently capture, classify, and extract data from documents in high volume environments

Rockset announces integration with Retool to augment customer support tools

New release enables developers to build internal tools with powerful real-time analytics, in record time

Novatech to acquire United Laser to shake up the Managed Print services market

United Laser's Managed Print model is innovative and lends itself to the market shift to higher A4 print utilization

Kenshoo looks to acquire Signals Analytics

First-of-its-kind intelligence platform will help brands make smarter, faster decisions by connecting consumer and market insights to performance marketing

Xecuit releases Slack app for improving employee morale as companies switch to remote work

Kooler sparks the unique team building experience remotely

Twitter to use AWS cloud infrastructure to deliver real-time services  

Twitter will use AWS's industry-leading services and global infrastructure to power the real-time, global traffic and improve the experience for people who use Twitter

Refinitiv completes acquisition of GIACT to expand risk and compliance solutions

Addition of payment fraud prevention extends expertise in anti-money laundering and financial crime

Plaqad announces marketing platform that leverages automation

Affordable solution automates entire marketing campaign workflow, opens up access to quality tools and talent

Dremio offers Professional Services in the AWS Marketplace

Amazon Web Services (AWS) customers can now find and purchase professional services from Dremio in AWS Marketplace

Accelerating the delivery of digital experiences with Acquia

This KMWorld webinar explores the top three tips to help the whole team - from marketers to IT - expedite the delivery of digital experiences

Exterro acquires AccessData to support the growth of GRC solutions

The acquisition extends the Enterprise Legal GRC Software platform across data privacy, forensics, and e-discovery

ServiceNow eyes acquisition of Element AI

Element AI enhances ServiceNow's commitment to building the world's most intelligent workflow platform, making work, work better for people

Creating a solid digital strategy with enChoice

This KMWorld webcast explores the importance of a digital strategy

Apptio expands integration with Atlassian to manage product development spending

Integration will enable joint customers to seamlessly act on and track cloud optimization recommendations via Apptio Cloudability, Jira service management, and Jira software

Metazoa launches User Stories for its Salesforce org management solution

Metazoa adds User Stories to its Salesforce org management solution Metazoa Snapshot, giving Salesforce administrators a window into project sprints

Graylog provides end-user advancements in latest platform update

Graylog adds customer-driven enhancements to Open Source, Enterprise, and Illuminate products; Introduces SSPL to protect the Open Source community

Model N offers new revenue management and channel performance capabilities

Model N introduces new revenue management and channel performance solutions with enhanced AI/ML reach for deal and channel intelligence

Stravito offers AI-powered information discovery solution

New feature pushes market research of relevance to users so they can make insights-driven decisions without having to actively search for information

Signavio launches CEX edition of its business transformation suite

The solution empowers organizations to turn customer obsession into operational reality

Simplus and Salesforce partner on COVID-19 vaccine management solution

The collaboration brings end-to-end, modular vaccine management cloud solution in alignment with salesforce vaccine management for governments

Access completes six new acquisitions

The acquisitions expands its presence in Milwaukee, WI; Boston, MA; Portland, OR; Beaumont, TX; Minneapolis, MN; and Los Angeles, CA

Exploring the emergence of Chatbots in knowledge management at KMWorld Connect 2020

Chatbots are predicted to move from simple user-based queries to advanced real-time conversations

Seth Earley demonstrates how knowledge graphs can transform the business at KMWorld Connect 2020

Knowledge graphs and graph data power AI and machine learning systems by providing reference data and knowledge about conceptual relationships between products, solutions, problems, tasks, and processes

Utilizing machine learning to uncover the right content at KMWorld Connect 2020

Learn how machine learning and AI can improve search

Thriving with data visualization at KMWorld Connect 2020

Ron Arons discussed how data visualization tools can help organizations sort through data to make sense of it all at KMWorld Connect 2020

Keynote speakers rethink knowledge management at KMWorld Connect 2020 day 3

Day 3 of KMWorld Connect 2020 keynote speakers included Dave Snowden, Scott Parker, and Chip Gettinger

Using speech technology to make real-time decisions at KMWorld Connect 2020

This talk covered the work Franz does to analyze spoken conversations between customers and CRM or call center agents in mission-critical applications along with the additional challenges of making sure speech-to-text technology can deal with domain concepts

Learning how to transfer knowledge in the age of COVID-19 at KMWorld Connect 2020

Adriaan Jooste, chief knowledge officer, Deloitte Advisory, discussed how to mitigate loss by implementing rapid knowledge transfer processes, during his KMWorld Connect 2020 presentation "Critical Knowledge Transfer in the Wake of COVID-19: Mitigating IC Loss"

Day 2 of KMWorld Connect 2020 opens with a focus on AI

Opening keynote speakers include David Weinberger, Paul Nelson, Robert Pashinsky, and Christophe Aubry

Daniel Rasmus presents tips on how to collaborate during quarantine at KMWorld Connect 2020

Daniel Rasmus, principal analyst, Serious Insights, discussed how to encourage a collaborative environment while working remotely during his KMWorld Connect 2020 presentation

David Weinberger talks information organization in a more digitally connected world at KMWorld Connect 2020

David Weinberger discussed "Miscellaneous Organization in the AI Age" during his KMWorld Connect 2020 presentation

Tango unveils Workplace 2.0 to ready employees to return to the office post COVID-19

In collaboration with industry experts, Workplace 2.0 supports organizations as they journey back to work and reimagine the workplace of the future

Qumulo unveils suite of file data management services

New capabilities simplify, secure, and lower operational costs

Chorus.AI brings Conversation Intelligence to the whole organization

New enterprise integrations deliver critical business insights and drive customer-centric decision making

Gimmal acquires ECM Wise, expanding information governance capabilities

Gimmal Migration's enhanced features will ensure clients have all the right tools necessary to complete even the most complex migrations

OpenText reveals an abundance of updates to elevate digital transformations

OpenText launches new SaaS applications, new cloud resources for developers, and major enhancements across the OpenText portfolio 

GeneXus 17 now available

The low-code software platform is behind a successful coronavirus contact tracing application

Cactus Communications creates AI-powered manuscript screening tool

A one-stop solution for all editorial checks publishers and authors need

Mavenlink to provide new resource recommendations tool

Mavenlink delivers efficiencies and cost savings throughout the services delivery lifecycle

Gong announces integrations with top collaboration software providers

Integrations with Slack, Zoom, and Microsoft enhance virtual sales ecosystem cementing Gong's position as industry leading sales platform

Become Unmistakable creates platform to strengthen connections between teachers and students as they learn virtually

Relationship focused software allows educators and students to form meaningful connections from a distance

Adobe powers AI supported customer experiences with latest enhancements

Intelligent Services allows organizations that may lack the right resources to enable AI in meaningful ways that ultimately drive customer growth

Automation Anywhere introduces new digital assistant designed to assist the remote workforce

AARI empowers every employee to boost their productivity

ICCG and Ephesoft partner to offer digital transformation tools through the Infor portfolio

Partnership offers Infor M3, CSI, and LN customers a solution to accelerate and capture data with intelligent document processing solutions to drive productivity

Algolia launches Jamstack integration for Netlify

New build plugin enables any developer to build great search and discovery experiences on Netlify

VAI supports remote work with new cloud abilities

VAI strengthens product suite with new cloud-based capabilities in latest launch of its flagship ERP solution

Aleran Software creates B2B ecommerce solution

Streamline and automate the sales order management process with sales enablement solutions that give you real-time business insights and competitive edge

CoreView raises $10 million in latest funding round

Insight Partners leads the SaaS management platform's Series B funding round

Utilizing knowledge management and knowledge engagement during a new era of flex work

A recent KMWorld webinar explored how organizations must enable decentralized workplaces to ensure productivity and innovation

VectorCare begins to rebrand after streamlining its patient care logistics solution

VectorCare is the collaborative platform for patient care logistics

Actifio and Dell collaborate to speed up digital transformations

Database cloning for DevOps and cloud connectivity helps customers speed new apps, digital transformation

MetaCX transforms the customer lifecycle with latest product enhancements

Milestone product release fuses real-time data with the most advanced CX for B2B available today

Evosus creates LOU to transform business operations

LOU is cloud ERP software built by Evosus

FDA opts for Cambridge Semantics

FDA's intelligent data lake, when complete, will provide a platform for integrating data for analytics and insights

Informatica receives FedRAMP in Process designation

Industry-leading enterprise integration platform as a service ready to tackle federal data strategies and achieve mission critical outcomes

MindManager expands collaboration tools with Microsoft Teams and Windows 21 compatibility

The MindManager suite ensures smooth collaboration and communication flow

Kofax accelerates automation initiatives with latest upgrades

The new release focuses on reducing the time-to-value and improving the user experience by streamlining the development and deployment solutions

Kryon Process Discovery adds real-time visibility

Designed for scaling Robotic Process Automation programs in enterprise environments, Kryon Process Discovery provides unmatched visibility into processes

Relativity creates next-generation user interface

The powerful interface delivers an intuitive experience backed by RelativityOne's robust capabilities

Cognitive Computing and AI change the way knowledge management is done

This KMWorld webinar explores how cognitive computing can support KM

MEGA accelerates business transformation with HOPEX IT Business Management

This new solution provides business architecture capability, application portfolio management, technology risk management, and a data glossary all in one solution

Crawford Technologies and Nuxeo partner to provide document management solution

Enables organizations to store all document-based information, regardless of format, in one easy-to-access repository for a complete view of the customer

Nuxeo releases Salesforce Connector for content management

New innovation provides even tighter integration with Salesforce, enabling fast, easy and secure access to Nuxeo's content services from within the Lightning interface

Athennian emerges from stealth, receives $8 million in latest funding round

Athennian's software is used by legal departments and professional services firms to automate subsidiary and entity management

MEGA International makes enhancements to HOPEX

MEGA's latest release of HOPEX supports project alignment from strategy to execution in a seamless, collaborative manner.

Arria for Excel adds NLG to Microsoft Excel

Integration turns Excel data into instant contextual narratives reducing the time it takes to identify and communicate key insights for speed to decision making

TELUS launches International Digital Solutions on the heels of integrating with Xavient Digital

TELUS International completes buy-out of Xavient Digital and launches homegrown intelligent bot platform

ProPay Software releases cloud-based HR management solution

With a focus to enhance user experience with business management tools, ProPaySoft aims to make business activities such as payroll and employee tracking secure and accurate

Quest Software acquires Binary Tree, expands support for Microsoft Office/365

With this acquisition, organizations can look to one provider to help them address all of their Microsoft challenges

Knowledge graphs can aid successful KM strategies

Knowledge graphs and ontologies work hand in hand to simplify access to complex data

reevert creates tools to strengthen network security for remote workers

reevert introduces advanced tools to enhance network security and efficiency for remote workforces

Cleo Integration Cloud Cockpit provides end-to-end visibility across the extended supply chain

Cleo Integration Cloud Cockpit shields integration complexity from operational and business teams by exposing mission-critical business process integrations

Datadobi partners with Melillo Consulting to assist healthcare data management

Datadobi and Melillo Consulting will reduce successful project completion time from years to just months

InteliSecure releases security tool for Microsoft 365

Organizations of all sizes that use Microsoft 365 can now integrate their disparate security tools under one service platform in a comprehensive data protection program

Shared Results offers Tech-Talk to libraries to patch technology deficits due to remote work

The tool helps people stay up-to-date in using technology and become better communicators in the workplace

BillingPlatform releases solution for debt management and collection processes

Easy-to-use software allows customers to track and automate collections activities, optimizing productivity, and minimizing revenue leakage

Zyter releases COVID-19 Suite to ensure employee safety

Four integrated or stand-alone tools help organizations keep personnel safe during covid-19 pandemic

LiveIntent collaborates with FullContact to provide persistent ID recognition

Empowering publishers, brands, and technology providers with real-time person-level marketing capabilities, without relying on third-party cookies

New Ivanti enhancements improve service desk outcomes

New biometric authentication, integrated self-service chat, new asset discovery and automation bots, deliver better employee experiences and outcomes

Metacake announces ecommerce tools for DTC companies struggling during COVID-19

Ecommerce Growth Plan aims to help businesses with their ecommerce strategies

globaledit creates digital asset management platform

Customers can now streamline collaboration, workflow, and asset management tasks related to creative production directly from globaledit.

Hyland’s latest advancements include handwriting recognition

Latest release brings breakthrough handwriting recognition, increased cadence of enhancements

Knowledge management in a COVID-19 world

A recent KM webinar showcased key research and insights that can be applied to your KM strategies during the COVID-19 pandemic

Teleperformance offers Cloud Campus solution to boost remote workers

90% of Teleperformance clients are now served with robust work-from-home solutions

AI behavior modeling can improve customer satisfaction

A recent KMWorld webinar explained how contact centers can continue to provide successful customer service while working remotely due to COVID-19

Collibra streamlines COVID-19 data in free public data catalog

New resource puts trusted data in one place for ease of access, faster decision making

RudderStack provides SaaS deployment options

New SaaS option makes RudderStack a fit for any size enterprise

Luminoso reveals model for deep sentiment analysis

Company's state-of-the-art architecture identifies unique concepts within text-based communications, and analyzes the sentiment of each concept

UneeQ introduces AI platform that deploys a digital human interface for customer service

UneeQ Creator with Google Dialogflow unlocks the power of conversational AI to improve customer experience and influence consumer behavior with customizable digital employees

IMT grows software division, introduces platform to streamline data transfers

IMT's new enterprise software product, SoDA, provides real-time, actionable insights into customers' data management strategies 

Flexential provides Desktop-as-a-Service solution for remote workers

Flexential's DaaS solution allows businesses to host virtual desktops on cloud infrastructure with the same applications they would have in their traditional office environment

eFinancialCareers unveils video and voice calling features for recruiting

The new connection tools bring tech and finance recruiters and professionals together in real-time amidst the pandemic

User1st creates web accessibility testing solution

This testing tool will be a force multiplier for many business and government sites to test their most critical user paths, determine a roadmap for full accessibility, and provide exceptional service to all their users

Conga introduces slate of product enhancements

All-new Conga strengthens product portfolio to help businesses of all sizes digitally transform commercial operations

Sourcegraph receives new funding to innovate with Sourcegraph Cloud and Universal Code Search

Developing software remotely will require solutions that boost productivity

Powering intelligent search to derive insights

This KMWorld webinar examines how and where intelligent search is applied in the enterprise

Flowfinity integrates RPA capabilities to support the water inspection industry

New capabilities include built-in mapping integrations, robotic process automation, and more

Experts discuss tips for modernizing the cloud

This KMWorld webinar features insights on how to modernize the business with cloud

Intrepid Managed Discovery collaborates with SecureReview to provide security for remote work

With remote work on the rise, global reviews get next-gen security

CaseWare streamlines accounting software for the cloud

New product suite includes audit and client collaboration functionality, made-for-Canada analytics, and a streamlined accounting platform to benefit users at all stages of cloud adoption

MPS Completes Acquisition of HighWire

This transaction brings together two industry-leading and highly-respected organizations that have defined the modern scholarly publishing segment globally

SafeGuard Cyber provides digital risk protection in latest release

New capability provides improved threat visibility across social platforms, advanced defense, and extended protection

Nuxeo debuts new UI for deploying machine learning models

New UI includes a dashboard that provides real-time updates on the training process and outcomes

Blueprint and Blue Prism collaborate to drive RPA success

The partnership will support enterprise organizations as they look to drive innovation and scale their use of RPA enterprise-wide

Aircall releases new hub of developer tools  

These new developer tools will help CX and sales teams work more productively

Nebula Graph is now available from VEsoft

Nebula Graph is well-suited for CIOs, data architects, and data scientists in AI, finance, government, healthcare, IoT, and more

Serviceaide creates Luma Knowledge to improve access to knowledge across the enterprise

The solution provides the right information at the right time to empower everyone

TangoLabs implements AI and data intelligence to improve retail spaces

Tango's virtual lab blends proven AI and data intelligence with best practices to drive transformation

MetaCX introduces collaborative B2B customer lifecycle solution

At a time when buyers demand proof of value, MetaCX delivers transparent, outcomes-based collaboration at every stage of the revenue cycle

Dynamsoft extends its document capture capabilities to support remote work during COVID-19

To Support Remote Workers During Safe-At-Home Initiatives, Version 16 of the Software Development Kit (SDK) Lets Developers Enable Enterprise-Class Capabilities for Use on Android and iOS Smartphones and iPad

VEsoft receives $8 million in latest funding round to expand the Nebula Graph database

Nebula Graph set to disrupt big data market with high performing graph database

Luminoso strengthens search with latest enhancement

Luminoso builds products that turn conversational text data into business-critical insights

TrueLayer now integrates with Juro

Juro replaces a process involving multiple systems which didn't enable visibility into contracts

Stirista raises $13 million in latest funding round

San Antonio-based data, analytics, and digital marketing specialist receives significant investment to enable brands to increase conversions and customer loyalty

Atakama provides its security software for free during the COVID-19 pandemic

The company is offering a version of their software free to businesses for a limited period

Xero collaborates with Coveo to power small businesses' applications

Powered by machine learning, Xero's new app marketplace search, helps put the right tech in the hands of more small businesses

Accenture's Paul Nelson highlights how companies can transform CX

AI and ML can transform the customer experience

Pegasystems streamlines data across the enterprise with new cloud architecture solution

New cloud software weaves together disparate technologies to improve customer, employee, and partner experiences

Microsoft expert provides overview of Project Cortex ahead of its release

Chris McNulty, director of product marketing, Microsoft, discusses how the platform will help customers harness knowledge throughout Microsoft 365

Transforming customer service to meet demands during COVID-19

This KMWorld webinar explores how customer service is evolving to meet needs during the pandemic

Xenith and Kodak Alaris collaborate to bring scan at home solutions to remote workers

With Xenith and Kodak Alaris, companies can quickly be up and running with this Scanner as a Service offering that requires no PC connection or local software

Infogix partners with MANTA to provide seamless tracking and governance of data

Partnership provides Infogix customers with an advanced data governance solution to further operationalize data

Reltio offers package for evolving customer experiences during COVID-19

Fast Start gives global 2000 enterprises responsive data management capabilities at the speed of cloud in as few as 90 days

NeuShield provides free ransomware protection to help organizations stay secure during COVID-19

NeuShield offers free six-months ransomware protection to healthcare, public sector, and education organizations

erwin boosts data governance capabilities in latest update

Latest version provides new AI-driven metadata matching, data lineage analysis, and data model integration

Hylaine partners with Snowflake to offer expanded cloud digital transformation

Technology consulting firm teams up with leading cloud-built data warehouse

Leavemark launches ad-free data storage and social media hybrid platform

Leavemark releases social platform to allow users to archive life's best memories

ConceptNet continues to improve natural language understanding in latest update

ConceptNet now features continuous deployment capabilities, additional curation of crowd-sourced data, and improved data transfer security 

Aternity introduces solution to compare employee’s digital experiences

Company releases latest remote work productivity data that shows employees are losing productivity due to erratic application performance

Pegasystems creates Ethical Bias Check for ensuring responsible AI

New feature helps businesses practice responsible AI in their engagement strategies

CoAdvantage releases an improved payroll processing platform

By leveraging technology, CoAdvantage has created a platform that streamlines client data processing, resulting in operational and strategic efficiencies

Lucidworks boosts chatbots with Smart Answers on Lucidworks Fusion

Smart Answers on Lucidworks Fusion uses deep learning to understand natural language questions and provide users with immediate and contextual answers

Cutover is now available on the AWS marketplace

SaaS solution helps regulated financial institutions gain visibility, track IT tasks during cloud migrations, and simplify reporting to regulators

Explore how to build seamless digital experiences

This KMWorld webinar highlights best practices for managing sites at scale

Panzura Mobile receives enhancements that include security for remote work

Delivers unprecedented scale for large enterprises, advanced security and IP protection, and real-time access to Panzura's global cloud file system from any device

GoodData assists TownNews with data analytics for media data

Tools help extract data insights to grow revenue, audience, engagement

Foxit Software makes comprehensive upgrades to its PDF platform

Enhanced features and management capabilities make it the ideal PDF solution for everyone

Qlik releases platform that enables users to act quickly on data-driven insights

Increases analytics ROI by closing the gap between insights and action

Infragistics designs Ignite for Good program to support COVID-19 outreach

The program provides access to tools and expertise for developers working on COVID-19-related programs and applications, relief for small businesses, enhanced support for customers

Hyland supports SBA Loans and PPP applications with new solution

New solution is quickly deployed, providing a no-touch digital lending process

Yellowbrick and ScaleMatrix partner to provide COVID-19 data for vaccination efforts

The new partnership will allow researchers and companies to take full advantage of powerful data solutions to speed the development of a vaccine, at no cost

Vocalcom reveals new contact center solution powered by AI

Available in the cloud or on-premise, the solution offers a latest-generation interface, unified 360-degree management across all channels, and integration with AI technologies for an optimal customer relationship.

InsideView Data Integrity now available for Microsoft Dynamics 365

Customer data management solution cleans and enriches dynamics data and provides actionable insights

Investing in modern intelligent content services

There are seven reasons to modernize ECM systems

ReadCube partners with publishers to launch initiative to access literature for COVID-19 research

The COVID-19 Research Pass (CPR) program provides direct access to more than 26 million articles

Kaleyra’s new solution k-lab supports enterprise mobile CX

Global CPaaS company's world-class innovation lab to be headed by two new senior executives

Alfresco Software makes it easier to work remotely with latest platform

Alfresco Federation Services enables remote employees to gain a unified view of information across content siloes

KM experts discuss trends for 2020

In a recent KMWorld webinar, experts discussed top trends in KM and information discovery

The Social App and Basil Labs create COVID-19 testing center locator

Platform features most comprehensive database in the United States

FloQast helps finance teams shift to remote working environments

Global shift to remote work presents challenges for completing critical accounting process during quarterly closes.

FairCom offers government entities COBOL modernization during COVID-19

c-treeRTG overcomes the COBOL programmer shortage, enables use with modern languages

Altair releases set of comprehensive updates to Panopticon

Cloud-based deployment enables users to build, modify, and share their own custom-designed functions and content easily via standard web browsers

Splice Machine reveals new division focusing on industrial industries

New operation will develop and deploy IoT and AI solutions to predict and avoid outages in the oil & gas, renewable energy, communications and petrochemical industries

Creatio highlights new tools for stronger document management

The solutions boost the process of managing documents

Verint Systems creates support programs for remote working

The programs address the need to improve workforce visibility, compliance, and productivity

Nintex adds RPA bots to latest Workflow Cloud updates

With Nintex Gateway, users can utilize Nintex Workflow Cloud to call bots to complete tasks

OpenText launches Cloud Editions 20.2

OpenText Cloud Editions (CE) focuses on enabling remote work, endpoint data and threat protection, digital experiences, digital supply chains, and rapid migration to the cloud

Signavio releases a business transformation suite for insurance agencies

Insurance solution helps companies achieve end-to-end process transformation

Northern Light introduces free tool for social media analytics

Northern Light Social Analytics helps marketers automatically identify meaningfully connected terms within social media posts to optimize ad spend, target social media posts, and analyze competitors' business strategies

Dynatrace reaches ‘In Process’ level of FedRAMP certification

FedRAMP In Process at moderate impact level positions company to assist more government agencies to accelerate their digital transformations

Inference Solutions streamlines platform across voice and digital touchpoints

Using Studio to build and manage IVAs can help businesses bring omni-channel customer engagement applications to market faster

Pluralsight offers free access to full portfolio of skill development courses

Pluralsight's library of courses are taught by recognized experts in their respective fields

Synapse Technologies connects patients to healthcare providers with telemedicine

Umebot helps patients screen themselves for COVID-19 and connects to providers with Umedoc

New data repository created by ESAC for healthcare clinicians

PDC users can obtain the data they need quickly and easily

Alcide announces HIPAA compliance to protect healthcare data during COVID-19

Scan Kubernetes deployments for compliance risks related to protected health information

Mako Medical creates tools to advance telemedicine during COVID-19

These two technology platforms are for practices that are struggling with declining volume and with their current platforms that are slow or outdated

Capacity’s latest platform update enhances worker productivity

With the introduction of new features, Capacity provides a more comprehensive support automation platform for organizations.

Northern Light adds COVID-19 research and information to Clinician Insights

Northern Light applies its unique search and content aggregation capabilities to do its part during the current global pandemic

Cato Networks introduces solution to deliver remote work tools

With Instant Access for Cato SDP, enterprises can deliver large scale, secure, high-performance remote access worldwide at the flip-of-a-switch

Intelligent Education offers free teaching tools to boost remote learning during COVID-19

This will allow educators to make online courses quickly and easily

Igloo Software offers workplace bundle for remote working

Igloo provides solutions for employees to continue to communicate, collaborate, and share knowledge wherever they work

X1 provides search platform to remote workers at discounted rate

X1 is making its desktop productivity technology more accessible for remote workers globally

Smartsheet offers COVID-19 resources for government agencies

Smartsheet Gov is a secure, enterprise-grade platform designed for government agencies, built on AWS GovCloud (U.S.) and is a FedRAMP-authorized collaborative work management platform

Engineerica Systems offers access to Accudemia to Colleges and Universities transitioning to online learning

The center management and cloud based software allows center staff and students to arrange appointments and meet virtually

Tacton expands visualization for manufacturing

The improved offering shortens the sales cycle, reduces order errors, and educates customers by enabling real-time collaboration throughout the buying process

Fusion Risk Management unveils pandemic response toolkit

The company is offering dynamic emergency planning and response resource freely available

Remesh raises $25 million for to expand its AI research platform

Agile research platform to use funds to further expand product offering and drive strategic growth

Sinequa Intelligent Search platform now available on AWS

AWS Marketplace will enable clients to purchase software directly from AWS and have charges be seamlessly integrated into their AWS bill

Medicus IT acquires Nexus Practice IT to enhance healthcare resources

The combined entity is one of the largest healthcare-focused MSP in the country

Priority Software boosts mobile ERP application

Updates include expanded portfolio of out-of-the-box mobile apps and advanced Mobile App Generator capabilities

Siren 10.4 enables improved search across records

In 10.4 the key new feature is the ability to find the "shortest" paths across connected records

Creatio and Industrie Reply partner to offer automation solutions

The partnership will help companies automate their operations

OpenText acquires XMedius for $75 million

The acquisition will make OpenText a leader in secure information exchange and unified communications

Cadient Talent collaborates with EmployUs on employment referral platform

The solution will help clients attract and retain talent in today's labor market

Sage Clarity partners with Toward Zero to improve manufacturing analysis

Sage Clarity solutions are high-value options to improve manufacturing performance

Scismic to join the Digital Science family of companies

Digital Science welcomes Boston-based Scismic to the family to help improve diversity in the STEM workforce

Coveo In-Product Experience aims to enrich customer experiences

The AI-powered solution understands context, reduces friction, and enhances customer experience

LENSEC and Zensors partner on security platform using CCTV images and analysis

Zensors captures images from Perspective VMS to provide artificial intelligence

Zendesk transforms the customer experience with latest updates

New product suites democratize service and sales software by making it easy to try, buy, and use

OpenDS4AII is now an open source project to facilitate data science programs

OpenDS4All allows educators anywhere to access the information, built their curriculum, for free, and contribute back to the project so that it is constantly evolving and improving

Sourcegraph receives $23 million in funding round to expand

Sourcegraph Universal Code Search lets developers focus on solving problems, not struggle to find code while managing rapidly changing and complex codebases

Asset Control launches Ops360 solution

Ops360 offers a rich web user interface based on a new business domain model and RESTful API

Quzara assists AWS in receiving FedRAMP compliance

Quzara specializes in cloud security services, risk assessments and managed security services for government and commercial customers

CloudCheckr Federal receives FedRAMP designation

CloudCheckr Federal will enable United States federal, state, and local governments to securely govern their cloud infrastructure with its FedRAMP Ready cloud management platform

Conga improves its Digital Document Transformation Suite

Digital Document Transformation Suite offers new features that enable professionals to transform and automate

Verint Systems and Adobe expand partnership to power personalized customer journeys

The partnership will surface customer experience data to automate the process of predicting and acting on experience drivers

Coalfire becomes PCI SSC accredited for providing secure payment processing

The company is set to assess and validate next-generation PCI cyber defense

Signal AI releases new AI solution for the public relations sector

AIQ, the brain behind Signal AI's media monitoring and market intelligence platform, will upgrade the organisation's proprietary artificial intelligence

Reltio rebrands signature platform and enhances it with updates

Reltio Connected Customer 360 Release 20.1 enhancements make data teams more productive

Relativity to release Aero UI and support RelativityOne Government

Relativity modernized its aesthetics through the new UI

Kofax AP Agility Cloud offers accounts payable departments a new cloud solution

New intelligent automation offering provides flexible deployment and licensing options

Laserfiche reveals workflow bots for automating solutions

New features allow users to build more complete, end-to-end solutions for automating processes and boosting productivity

Thomson Reuters releases tool for understanding proposed federal legislation

The platform helps give users legislative insights

Knowable creates contract data management platform

The platform's goal is for clients to know what's in their contracts, translating dense legal language into data that's intelligently structured and impeccably accurate

InterSystems iKnow now available as an open source solution

Open source offering enables users to take further advantage of InterSystems iKnow advanced natural language processing capabilities

Luminoso creates tool to boost search in its natural language understanding platform

The AI Application will offer better search engine results

ibml introduces new generation of high volume scanners to enable digital transformations

New product offers transformative solutions for outdated information management processes

Digital Science and PLOS collaborate on integrations for researchers

Now Dimensions Analytics and API is available to PLOS

RevOps launches with $1.6 million in funding to improve sales productivity

The seed round is led by Gradient Ventures, Google's AI-focused fund

Mimecast Case Review offers upgraded e-discovery capabilities

These updates will help increase productivity for legal and IT teams

Akeneo introduces PIM 4.0, streamlining functionalities and innovations

New features include data quality insights, enhanced asset management, and API-based connections

SyncFab joins MOBI to create standard for blockchain

The company is helping to solve the external supply chain problem for industrial manufacturing

Using knowledge graphs and search for decision intelligence

From automated fraud detection and intelligent chatbots to dynamic risk analysis and content-based recommendation engines, knowledge graphs and machine learning are on the rise

M-Files and Konica Minolta deepen alliance

The partnership will enable users to benefit from Konica Minolta's existing document management solutions, strengthened by the M-Files next generation intelligent information management platform

Dimensions now provides a streamlined solution for dataset research

The move adds more data for academic research

Accounting software company FloQast receives $40 million in funding

FloQast close management software streamlines what has traditionally been a manual, error-prone process

AppZen introduces automation for financial and compliance processes

The enhancements help finance teams reduce spend, comply with policy, and streamline process

Lucidworks acquires Cirrus10 to further expand its ecommerce reach

The acquisition allows Lucidworks to offer the domain-specific solutions that ecommerce companies require to create personalized customer experiences

Rivet Logic joins Nuxeo Partner Program to help companies deploy smart content applications

This collaboration will enable Rivet Logic's clients modernize legacy systems, increase revenue, enhance customer service, reduce costs, and improve productivity

Zebra Technologies chooses LevaData to manage materials sourcing

LevaData can bring Zebra Technologies growth through digitization and AI enablement

Konica Minolta becomes a Google Cloud Premier Partner

This partnership will allow Konica Minolta to offer new solutions, facilitate customer migration to the cloud

Creating memorable digital experiences for customers

Delivering outstanding experiences across channels has never been more important for business success

ideaPoint collaborates with SAS on clinical trial data sharing tool

Improved data access helps pharmaceutical companies and academic researchers drive scientific innovation and advance medical care

Envistacom receives 3 key patents for virtualization

Core technologies enable the virtualization of a variety of real-time continuous processing transport system applications

How to prepare your enterprise content management platforms for the future

This KMWorld webinar focuses on how to future-proof your ECM systems

Upgrading to SharePoint 2019 and moving to a modern UI

Insights on the latest SharePoint and Office 365 upgrades

Virtusa introduces augmented reality and AI in latest platform update

Smart Field Force Management is aimed at communications service providers

Aaron Kalb at Alation explains how to make metadata matter

Making informed decisions requires taking good data and interpreting it well

Gaining insights with machine learning

This latest KM webinar focuses on how machine learning is the next transformer of business

LiveRamp releases solution to make navigating privacy compliance easier

Solution helps global clients comply with data privacy laws like GDPR and CCPA

Experts discuss digital transformation trends

This KMWorld webcast explores how enterprises are approaching their DX projects

Maximizing the digital workplace with new technologies and techniques

Experts discuss text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts in this KMWorld webcast

Using hybrid cloud for content in a modern digital organization

This KMWorld webinar explores real world approaches to hybrid cloud and content

Alfresco boosts information governance capabilities in platform update

Information governance supercharged with manage-in-place, AI-assisted search, federated search, and desktop sync

Grafana Labs offers Loki version 1.0

Loki is an open source logging platform that gives developers a highly efficient and cost-effective approach to log aggregation

Aviso reveals version 2.0 of its AI sales forecasting platform

The new and improved machine-learning framework is optimized for automated model building, prototypes for feature selection, and support for deeper prediction

Adobe Sign gets a makeover with new interface and integration updates

The features make it easier for end users (signers) to fill out and sign documents

enChoice completes merger with Adjacent Technologies

Aquisition will provide customers with larger and stronger team of ECM experts

Upland Software’s Altify streamlines the sales process in latest update

Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

Knowledge graphs take the stage at KMWorld 2019

Knowledge graphs built on top of semantic technologies, supported by machine learning technologies, can become a paradigm change in metadata management

Sifting through content with AI at KMWorld 2019

Metadata is the frame, it tells us what it is, what it's about, gives off inherited labels, impact and risk

Creating mindful knowledge management practices at KMWorld 2019

Mindful knowledge facilitation is maintaining a moment-by-moment awareness of the knowledge being absorbed, used, consulted, and shared while remaining cognizant of potential adjustments to leverage improvements and greater harmony

When search engines break bad: Recognizing when it’s time to switch search solutions at KMWorld 2019

Moving from the wrong search platform to the right one

AI is spearheading the future at KMWorld 2019

Knowledge sharing in the age of new technologies is being led by culture, people, and context. AI is at the forefront of this evolution

Transforming CX and support - KMW Webcasts KMWorld Live

The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

Using knowledge graphs to examine scenarios at KMWorld 2019

Moving beyond taxonomies and ontologies, the development of knowledge graphs starts to add the semantic layer needed to enrich and enhance all types of information

Evolving search engines with natural language understanding at KMWorld 2019

Effective search needs to move from the concrete to the abstract

Improving the digital workplace at KMWorld 2019

"We're in a time of transformation, the pace of change is increasing and we have to keep up with it, rating ourselves can help," said Geoff Ables, Managing Partner, C5 Insight, as he opened up his KMWorld 2019 session.

Revitalizing knowledge management at KMWorld 2019

Good knowledge management is building a network to gain different perspectives to solve problems

Get a basic primer on AI for KM at KMWorld 2019

At KMWorld 2019, Gordon Vala-Webb, CEO, Building Smarter Organizations and board member, International Association of Innovation Professionals, discussed the different kinds of AI, various tools, and more during his workshop, "AI 101 for KM."

NetApp launches new cloud updates to boost customer experience

Company introduces new simplified cloud experience for the enterprise, on- and off-premise

inSided partners with Gainsight to power online community customer engagement

inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight's SaaS customer success goals

FocusVision implements new AI capabilities in survey platform

FocusVision gives users a powerful customer experience for faster end-to-end surveys with latest release

Verint Systems enhances its Knowledge Management suite

The update drives knowledge intelligently across customer touchpoints via the cloud

eGain enhances its customer engagement suite

The updates include conversational automation, augmented agents, full-spectrum analytics, and more

Dynata’s latest platform aims to transform the future of insights and marketing

Dynata Insights Platform will integrate market research with advertising solutions for the first time

Diyotta partners with Splice Machine and Clearsense to improve analytics for healthcare customers

Platforms integrate to reduce complexity and improve data analytics speeds for better clinical research and patient care outcomes

ManageEngine introduces ESM features in ServiceDesk Plus

The update manages service delivery across business functions on a common platform, provides a uniform service ordering experience for end users, and more

Okta launches a new suite of security solutions

New approach to security enables large enterprises to take meaningful action across their organizations to improve security

FloQast Connect 2.0 streamlines data connections

New connections spur accelerated adoption of close management software among larger organizations

XMedius improves document security in latest update

The update delivers powerful new security features for highly regulated industries

Vaimo secures ecommerce services with Sumo Logic

The implementation has made it easier for the company to adhere to security and compliance regulations

InterSystems simplifies the machine learning process with new solution

With new enhancement for InterSystems IRIS Data Platform, application developers can now easily add automation and predictions to applications without being experts

Taking content management to the next level

This KMWorld webcast explores how to boost content management initiatives

Gleeds improves business relationships with Introhive

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries

Luminoso creates text analytics platform for unstructured data

Natural language understanding application for text analytics offers the fastest way for companies to get started with customer feedback analytics

Infutor introduces solution that cultivates predictive modeling solutions for the housing industry

Predictive modeling solutions deliver mortgage marketers accurate and cost-effective home equity and home valuations for more personalized offers and communications

Octopai unveils its Automated Business Glossary platform

The solution makes organizational data accessible to everyone and creates company-wide consistency

Workiva updates Wdata with automated capabilities

Upgrades allow organizations time to analyze their business performance for high-level decision making

Resillinc and LevaData collaborate on supply chain visibility platform

The partnership between Resilinc and LevaData will enable customers to deploy next-generation risk monitoring, detection and response

Amtrak improves mobile app for customer experience

Now with the app updates, customers can more effectively book, ticket, change, and monitor travel

EnterWorks extends partnership with IntelliTide

EnterWorks partner ecosystem accelerates as IntelliTide incorporates additional service offerings

Clearsense uses Io-Tahoe to accelerate smart data discovery for healthcare organizations

By taking advantage of Io-Tahoe's AI capabilities, Clearsense is able to automate its processes, reducing the resources normally required to complete the task manually

Cloudera acquires Arcadia Data

The addition of Arcadia Data's technology and expertise will accelerate insights for Cloudera customers

Kryon launches AI Booster to unify the RPA and AI experience

Together, a unified RPA and AI experience will be created to deliver smarter end-to-end deployment and management through a single, intuitive platform

Ex Libris and Altmetric collaborate on way to engage with scholarly article feedback

Institutions using the Esploro solution will benefit from greater insight into the influence and reach of academic research

John Snow Labs improves natural language processing solution

Spark NLP delivers state-of-the-art accuracy: production-grade versions of the best performing academic peer-reviewed results to date

Zensar partners with Aptos to focus on retail transformation

The collaboration will support Aptos' development of next-gen cloud applications, accelerating and extending its research and development and professional services capabilities

Crowd Machine releases newest app creation platform in beta

Crowd Machine rolls out continuous rapid digital transformation platform

Lucidworks receives a $100 million investment to further grow the business

All proceeds will be used to fund Lucidworks' continued growth and expansion

Odaseva releases security sandbox for Salesforce business customers

New Data App allows Odaseva users to anonymize all personal data in Salesforce Sandbox environments with One Click

Luminoso updates platform to conduct a more robust analysis of unstructured customer data

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics

Transforming customer experience and support

This latest KMWorld webinar discusses how to supercharge customer experience and support

Kryon Process Discovery adds enhanced AI features

AI-driven Kryon Process Discovery v19.3 further increases the scalability and agility of enterprise RPA

MRI Software acquires LEVERTON

The acquisition of global PropTech innovator with market-leading lease abstraction solution strengthens MRI's end-to-end offering, while saving clients time and money

SugarCRM unveils new customer experience portfolio

The company is introducing an Intelligent CX Platform, No-Touch Information Management, and Continuous Cloud Innovation

AirDroid makes working remotely easier with new business solution

Ease of use, affordability, and features that enterprises truly want to deploy mark the entry of AirDroid Business to a marketplace keen on the robust Android platform

InsideView expands data platform to support customers

The updates include enhanced Data Matcher, Branch Data, and Data Diagnostics

ThetaRay updates analytics platform with better fraud detection for banks

New update brings Hybrid Learning and adds pattern clustering, DevOps tools, and enhanced cloud capabilities

QOMPLX receives $78.6 million to fuel growth

Latest investment will boost technology solutions for making better business decisions

SMA Technologies updates workload automation platform

The updates include added support for Microsoft SQL on Linux and more robust operational capabilities to streamline automation administration

ASG Technologies develops partner program

Partners will collaborate with ASG on product, program and policy direction

Solgari releases new browser-based solution to foster conversations

Converse is an all-channel communications solution

Zendesk releases connector for Amazon EventBridge to collect customer experience data

Native connector for Amazon EventBridge allows easy access to customer experience data across the organization

Progress updates its business rules management solution with REST

Progress Corticon 6.0 delivers a faster, more powerful, and easy to use automated digital decisioning system

eStruxture creates Channel Partner Program for variety of service providers

New move underscores eStruxture's commitment to offer more choice for enterprises worldwide

Creating and maintaining intelligent search

In this latest webinar experts discuss AI-driven search and text analytics

Coveo acquires Tooso, combining AI with ecommerce

The acquisition enhances critical AI capabilities to transform shopping experiences and boost conversions

Experts at Veritas offer tips to optimize Office 365

This webcast offers insight into complimentary tools for Office 365

Talla introduces training for customer support automation

Customer and agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy

Pactera integrates host of AI upgrades into its OneForma platform

The newest version of the platform covers production steps, resource recruitment, training, testing, financial management and analytics all on one cloud-based environment

M-Files boosts Microsoft Office 365 solutions

The updates simplify daily work and drives user adoption by enabling access to Microsoft Office 365

Algolia launches its platform on Microsoft Azure

With Algolia on Azure, enterprises have another option for reducing their development and management costs by opting with a fully managed solution that removes unnecessary complexity

Dynamsoft boosts scanning capabilities

The new v15.0 SDK speeds up the initiating scan jobs process

Clause receives $5.5 million in latest funding round

Injection of funding further helps bring smart contracts to enterprise

Amplexor and Xillio partner to support digital transformation

This partnership aims to evolve the future of content services

TAIGER and Alaris form strategic alliance

The partnership aims to intelligently automate business processes

HighWire teams up with medRxiv to provide new preprint server

As the first digital journal hosting provider, HighWire continues to innovate and evolve publishers' capability

EnterWorks enters partnership with Perfa to offer e-commerce services

The agency will provide consulting services to customers and prospects of EnterWorks engaged in multi-domain experience management (MxM) implementations

Exterro Acquires Jordan Lawrence, combining e-discovery with improved security

The acquisition will allow enterprises to manage e-discovery along with privacy and security regulations

Intermedia integrates with Datto Autotask PSA

Integration streamlines invoicing and service ticketing for MSPs selling Intermedia's UCaaS offering

Upland Software and Microsoft collaborate on integration for financial teams

This integration will improve collaboration between teams

Adobe reveals AI-powered technology previews in Adobe Experience Cloud

New solution empowers enterprises to pilot new analytics innovations in real-time

Quik! introduces the Forms App for automation

The solution brings forms automation to companies of all sizes

Kryon is collaborating with Temasek Polytechnic to offer RPA certification

The collaboration will support automation industry growth

DocStar ECM Sales Order Automation platform is now available

The platform promises accelerated time-to-value, reducing errors, lowering costs, and improving operational visibility

Dimensions teams up with the Norwegian Centre for Research Data

The goal of the partnership is to increase the visibility of research in the Social Sciences and Arts & Humanities

Agorai cultivates five new partnerships

These five partners join Agorai's growing ecosystem of AI solution and data providers

Microsoft and Adobe boost partnership

These deeper integrations will make it even easier for enterprises and SMBs to work faster and smarter

Smartsheet extends platform for government agencies

Allows federal agencies to streamline processes to better serve citizens

ZipRecruiter creates intuitive employer recruitment product

Using its AI engine, ZipRecruiter evolves employer to employee matchmaking

Bpm’online launches new tool for process management and design

Bpm'online studio free will give access to tools for building processes diagrams with BPMN notation support

Pawscout receives $3 million in latest funding round

The funding will support additional growth and connectedness among pet communities in neighborhoods across the U.S. and Canada

Cleo partners with Astra to design an IFS ERP solution

The partnership aims to offer a seamless mechanism for enterprises to streamline end-to-end processes and drive business value

Troovo creates solution to automate enterprise payments

The new offering leverages Troovo's travel industry payments solution

dtSearch supports PDF 2.0 documents for search

dtSearch enterprise and multiplatform developer products instantly search terabytes across a wide variety of online and offline data types with over 25 search options

Calabrio acquires Teleopti to create a multi-tenant SaaS customer experience intelligent platform

These solutions will provide companies with internal and external analytics, and productivity tools that enhance customer and employee engagement

IBM introduces Watson Ads Builder

Watson Ads Builder can bring the power of DIY conversational design to brands

Microsoft enriches Yammer with new features

New capabilities in Yammer include updates for security, privacy, and compliance, live events in Yammer, and updated styling and formatting for conversations.

FileWave makes platform updates for Android users

The newest update features a Google collaboration for the new Android Enterprise API and supports Apple's spring release

Upland Software acquires Kapost

The acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing

SyncFab updates its manufacturing blockchain platform

SyncFab allows for the search and procurement of manufactured parts on a blockchain network

Crafting an information governance strategy

This latest KMWorld webinar explores information governance

NVIDIA announces new accelerated computing platform

The platform promises to perceive, understand ,and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories, and beyond

InMoment receives investment to accelerate growth

The XI Platform can synthesize disparate information from across an enterprise's first- and third-party data sources to drive high-value business decisions and foster strong relationships for companies with both customers and employees

Appian creates robotic workforce manager solution for Blue Prism

Appian's Robotic Workforce Manager solution for Blue Prism provides improved levels of visibility and self-service to business users

Verint Systems introduces improved automation abilities

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike

ABBYY FlexiCapture receives REST API and real-time upgrades

The new FlexiCapture REST API simplifies integration and use of ABBYY's advanced capabilities all orchestrated and driven within their core business application or service

Sinequa to collaborate with Aurexia on AI solution

The companies will provide customers with powerful intelligence solutions that extract value from financial data and surface actionable information across all business functions

Grabyo and Flowics collaborate to enhance interactive viewing experiences

Grabyo and Flowics partner to simplify real-time audience interactivity for live video on social and digital platforms.

FinancialForce introduces ACCELERATE tool

This release is designed to deliver customer success throughout the entire customer lifecycle experience

Mimecast releases new regulatory solution

Mimecast Supervision will help financial organizations meet compliances

Dynamic Signal integrates with SharePoint

Dynamic Signal's Microsoft integration extends the reach of SharePoint content to employees

Sinequa redesigns platform for improved user experience

Evolves the way the platform presents insights to end users

Glassbox patent for recording web sessions approved

The patent is for a proprietary tech that enables not just client-side recording, but server-side as well

Luminoso updates ConceptNet

New features include support for more languages and words

AI in customer and employee engagement

This latest KMWorld webinar focuses on AI and how to implement strategies for employees and customers

UiPath releases RPA solution on Microsoft Azure

This deployment benefits both new and existing Azure users as it provides the ability for existing users to easily scale robot deployments as needs change

Impartner collaborates with Microsoft on sales support

The joint solution allows teams to glean sales information

Utilizing cognitive computing and AI in Knowledge Management

This latest webcast explores cognitive computing and AI options

HighWire issued patent for its Vizor Rejected Article Tracker

This technology can monitor the competition, evaluate the strengths and weaknesses of editorial policies and support evidence-based decisions to guide changes to journal strategies

Serve adds mobile warehousing technology to its platform

The service reduces the distance between the warehouse and end-user

ABBYY creates mobile capture kit

Businesses can improve customer retention and accelerate digital transformation by engaging customers via their preferred channel

Upland Software acquires PostUp

The acquisition will offer customers the ability to determine highly targeted audience segments to drive audience growth and generate new revenue streams

Automation Anywhere and Toptal collaborate on creating digital workers

Toptal's expert network will leverage this new "digital workforce" to implement and automate repetitive, work processes and help solve critical business issues

Serve boosts security with fingerprint recognition technology

The new service closes the loop in delivery, security, and custody

Auditchain partners with Monax on blockchain-based legal products

This partnership supports legal and audit certainty in real time

Lenovo chooses LevaData to collaborate on AI

Lenovo has turned to LevaData's Cognitive Sourcing Platform which will investigate how AI and machine learning impacts Lenovo's procurement procedures

Augusta HiTech creates blockchain-powered electronic medical record solution

One Med Chart is a user-driven universal medical record and health information repository designed to give individuals the ability to monitor, improve, and keep track of their health through a user-friendly wellness app

Brother now integrates with OnTask by Accusoft

Businesses - SMBs in particular - can now use OnTask-enabled Brother devices to automate document workflows for remote collaboration, detailed workflow visibility and tracking of critical documents, and more

InterSystems releases data platform connector for Microsoft Power BI users

Connector accelerates access to, and deployment of, InterSystems IRIS data platform

Ivalua launches new search capabilities

Search360 allows users to search seamlessly across hosted and external catalogs, view results in real-time, compare items side-by-side and checkout for approval

Serve integrates facial recognition technology into blockchain platform

This release brings forth a new paradigm in securing various types of deliveries where chain of custody and proof of delivery are critical

Greenphire releases robust tax solution for the clinical trials market

This new release supports tax compliance

CGS partners with UiPath to create automation solution for outsourcing services

The strategic partnership is to address growing demand for enhanced CX and transforming the company's processes

ABBYY releases platform that works in tandem with AI to power the digital workforce

ABBYY Vantage empowers business users to accelerate digital transformation goals

Squelch receives $12 million in latest funding round to expand outreach for its CX platform

The funding will bring the company's platform to a broader number of customer experience professionals.

FloQast boosts accounting software with AI updates

The addition of FloQast Matching frees up teams from mundane tasks so they can be more strategic and ultimately, more effective

Thomson Reuters and Alteryx form partnership to make tax season easier

Partnering with Alteryx will not only streamline workflows for tax technologists, it will also provide greater efficiency through enhanced data automation and analysis

Branch joins the Kronos Workforce Dimensions Technology Partner Network

The partnership will bring mobile-first pay, communication, and staffing technology together

DocuSign expands partnership with Seal Software with latest investment

Additional intelligence and deeper AI partnerships will be added to DocuSign Agreement Cloud offering

CGS forms partnership with Verint Systems

This partnership aims to deliver a complete solution for technical support and customer care for financial institutions and other regulated industries

Domo introduces new platform to improve user experience

Domo Stories aims to close the data literacy gap and help customers get more value from their business data

Snowflake Computing joins Adobe Exchange partner program

Integration will allow joint customers to embrace data-driven decision making

ASG Technologies boosts enterprise-wide content workflow capabilities

Mobius 9.1 can to match the velocity of evolving business user needs

Bright River integrates with StyleShoots to automate connection between production and image editing

Now, files travel seamlessly between the two stages of the photo studio's workflow, enabling an easier and more efficient process

Adlib Software’s latest update expands list of ecosystems to grab data

By combining RPA with data from all sources including unstructured data, companies can achieve end-to-end process automation

Kofax boosts robotic processes with RPA 10.4

Kofax RPA 10.4 enables enterprises to scale automation programs

Expert System enhances knowledge graphs and NLP in latest update

Cogito 14.4 boosts AI capabilities

Infogix and RNL form partnership to extend data governance solutions to the higher education industry

The partnership will contain the growing volume of data so it can be thoroughly analyzed

Perfecto unveils an AI-driven codeless testing solution

Perfecto Codeless will make it easier for employees of all skill levels (not just developers who have coding experience) to write and maintain automated tests wherever and whenever

BitTitan adds enterprise-grade coexistence capabilities specific to Office 365

The offering provides greater flexibility for migrations

Cleo partners with Sage to extend its solution into a variety of enterprise applications

With this Cleo partnership, businesses leveraging Sage Intacct can increase their operational and transactional power by easily integrating financial management processes into their overall business processes

Outlaw enhances contract platform 

Outlaw applied best practices from other industries, such as the tools developers use to collaborate on code, to develop a better tool for keeping contracts moving

Contentful updates platform with new content management features

These new features give greater flexibility to authors and content managers

Serve launches global delivery service built on blockchain technology

The new offering will help transportation, logistics and retail industries

Toast creates suite of features to enhance the guest experience

Toast Guest Feedback allows restaurant owners to collect and immediately act on reviews before negative ratings impact revenue

Upland Software streamlines cloud products into seven cloud solution suites

Each suite contains multiple purpose-built cloud solutions

CallMiner offers new solution for gaining enhanced customer experience insights

CX Solution Pack will offer enhanced customer experience insights from every voice conversation

Luminoso releases platform for analyzing mixed datasets of customer and employee feedback

Score Drivers uses machine learning to automate finding correlations between open-ended text feedback and quantitative ratings

Doxly now integrates with iManage

Legal professionals can now perform a seamless transfer of documents between Doxly and iManage

Nintex acquires RPA provider EnableSoft

Foxtrot offers a platform to make the creation and deployment of RPA bots faster and easier than ever before, making it cost effective, enabling a broader set of people, and delivering rapid ROI

Intermedia releases platform to monitor and maintain UC performance in real time

Intermedia Unite Envision helps partners to improve customer support

Cleo updates cloud integration platform for e-commerce

Provides flexible architecture to allow customers to choose between self-service and managed services models

Voicesense adds predictive analytics to call center operators in latest solution

The technology predicts how customers will interact with agents

inRiver releases onboarding e-commerce platform

Teams can now quickly and easily manage the flow of product information from partners and suppliers seamlessly via Contribute

Informatica acquires AllSight, gains boost into customer insights

With the AllSight acquisition, Informatica accelerates its data hub strategy to enable its customers with the most robust, trustworthy single source of truth for their customer data launches first conversational marketing platform

The platform introduces chat bots and assistants that will interact with customers using a Natural Language UX/UI

SoftMaker enhances FlexiPDF with new editing capabilities

This latest version gives users greater editing abilities

Bridgeline Digital acquires natural language site search and analytics products

The acquisition will boost Bridgeline's place in the e-commerce market

Laserfiche reveals new updates to its ECM software

Laserfiche will offer expanded analytics tools

Lexalytics allows entire NLP product suite to deploy in any environment

The move allows users to process unstructured data for any computer environment

Akeneo unveils AI product library along with host of new updates to its PIM solutions

Along with this new library, Akeneo PIM Enterprise Edition 3.0 also introduces additional features aimed at increasing productivity and collaboration

Adobe Experience Manager gets boost from AI updates

New innovations in Adobe Experience Manager make processes easier for marketers and IT professionals

WinMagic updates security platform

Updates include improves user interface, new encryption options, and more acquires Connotate

The deal will enable to bolster its web data integration

Easy Projects releases AI-powered forecasting tool

Project managers will be able to optimize the delegation of tasks and resources alongside the organization-wide manageability and visibility provided by the platform

Mavenlink unveils Personal Utilization Manager

Mavenlink's new Personal Utilization Manager delivers key utilization data to managers and individuals in context and in real time, negating the need to wait for weekly, monthly, or quarterly reports

Zingbox’s IoT Guardian platform becomes VMware-ready

This solution is advancing convergence, and enabling organizations to improve operational efficiency and security by employing the latest processes, technologies, and business models

Red Box partners with Global Relay for voice capture search and security

Customers will benefit from seamless integration with Red Box utilizing their export broker and email bridge functions to securely push both voice and highly accurate transcriptions of conversations into Global Relay Archive

Docxonomy and fme partner to release document classification solutions

The partnership strives to improve document quality

TomTom and Microsoft extend partnership

The partnership allows native support ranging from building map-based dashboards to visualize IoT spatial analytics to mobility scenarios for vehicle movement

Infobip integrates with Oracle Responsys to assist digital marketing communication

The integration will allow businesses to communicate with clients more transparently

SmartRecruiters introduces enhancements to recruiting platform

Latest release introduces custom hiring team roles, user-defined access permissions, field recruiting app permissions, and configurable candidate consent request templates

Looking ahead at KM trends for 2019

This latest KM webcast explores hot topics for 2019

Cinnamon AI receives $15 million in latest funding round to expand its AI-powered document reader

The funding will enhance Cinnamon's AI-powered cognitive document reader

Fenergo launches self-service platform for financial institutions

The platform is designed to enable the rapid deployment of end to end digital customer journeys via next generation onboarding

SAP acquires Qualtrics

Will enable customers to manage supply chains, networks, employees, and core processes better

Systemware releases updated Content Cloud platform

The upgrades introduce data masking; better metadata tagging, indexing, and management; and more

Gladson to brand portfolio as Syndigo

The announcement makes Syndigo an end-to-end provider of synchronized product content and syndication

Octopai releases cloud metadata management automation solution

The solution gives Microsoft customers the ability to discover data quicker

Enterprise content management and the future

In this KMWorld webinar, learn how content services can transform information management

SAGlobal reaches deal with LexisNexis for LexisOne

The move will consolidate platforms to offer cloud-based practice management and business development solutions for law firms

Alation receives $50 million in latest funding round to further its data catalog innovations

The funding round will allow Alation to expand its data catalog capabilities

BP Logix and DesTech form partnership to create “one-stop shop” solution

DesTech will help clients digitally transform their businesses with an easy-to-use, low-code platform.

CyberGuard integrates with Unitrends in latest update

The integration will strengthen CyberGlass' ability to monitor threats across the enterprise

Gladson acquires Edgenet to empower users with a single source provider of product information

The acquisition will assist e-commerce providers deliver and maintain complete and consistent product data across their operations

Foxit Software combines the power of its latest acquisitions to produce PDF Compressor Version 8

PDF Compressor Version 8 combines the technology of CVISION and LauraTech to create an advanced document converter

Creating a Collaborative Environment for Business Intelligence

This latest KMWorld webcast explores moving toward a DevOps culture

Dynamsoft Enhances its Barcode Reader Kit to Perform Cross-Platform

The new JavaScript barcode reader supports real-time localization and decoding of various 1D and 2D barcodes from static images

Seismic Raises $100 Million in Latest Funding Round

Seismic plans to use the new round of funding to accelerate growth in global markets and product innovation

Microsoft Chooses Mopria’s Print Solution with Latest Update

The Mopria print technology supported by Windows 10 lets users easily customize color, print quality, resolution, number of copies, duplex, paper size, page range, media type, orientation, input tray selection and output bin selection

Algolia Releases Tool for Customizing Searches

Personalization allows users to tailor specific searches

Adobe Introduces New ID System with the Help of Machine Learning

Government ID Authentication aims to take the pain out of verifying a customer's identity

Discovering Knowledge Insights with Cognitive Computing

This roundtable webinar discusses cognitive computing and what it can do for your organization

Trustwave SpiderLabs Creates Scanning Tool to Find Information Quickly

Scavenger can pinpoint files and folders throughout an organization

LexisNexis Releases AI-Enhanced Solution for Law Professionals

Context analyzes tens of millions of court documents and extracts specific language that will resonate with a particular judge

Akumina Raises $7.5 Million in Latest Funding Round to Grow its Digital Employee Experience

The platform integrates with leading enterprise cloud applications, enabling businesses to quickly create customized, branded, and multilingual digital workplaces that put the right information at the right employees' fingertips

Contentful Raises $33.5 Million in Funding Round to Expand its Content Management Platform

The newly acquired capital will be used to further strategic partnerships, expanding on the recently announced Solutions Partner Program that was launched to help digital agencies and their clients modernize their technology stack for multi-channel content development and delivery

Tangoe Acquires MOBI, Enhancing the Managed Mobility Services Space

This combination will give Tangoe customers the immediate benefit of access to the most powerful MMS solution on the market and provide MOBI clients' access to our global TEM capabilities

Mopria Alliance Releases Mobile Scanning App

Mobile scan functionality means users can send their scanned files directly to email, file browsers, document viewers, or cloud services like Dropbox, Evernote, Google Drive and more.

Quick Base Improves Mobile Capabilities for Workers On the Go

The app more tightly integrates Quick Base with smartphone features, including the biometric authentication, making it easy and secure to access to Quick Base applications and data

Informatica Introduces Data Hub Architecture to Monitor Customer Engagement

Modular, hybrid microservices architecture leverages metadata-driven AI

Using Knowledge Management to Improve Customer Experience

This latest KMWorld webcast stresses the importance of the customer experience and how KM can help

Get Caught Up with the Artificial Intelligence Basics

This KMWorld webcast gives a basic primer on AI

HID Global Releases Mobile Solution for Client Authentication

HID Crescendo Mobile gives secure cryptographic credentials to users without the need or expense of shipping smart cards or smart card readers

Priority Software forms Collaboration to Enable Real-Time Analytics for ERP Customers

The partnership allows ERP customers to gain a full view of their analytics

Aprimo Updates its Suite of Digital Asset Management Tools

Aprimo boosts its suite with new integrations, eliminates manual jobs, and more

Kofax Enhances AI Functionalities for the Digital Workforce

Kofax RPA's unique architecture and complementary "smart automation" solutions in its Intelligent Automation platform enable enterprises to plan, deploy, and manage a digital workforce that scales

UCB and Verint Release Digital Health Assistant App

The app utilizes a conversational, virtual health assistant powered by Verint's Intelligent Virtual Assistant (IVA) solution

Diligen and NetDocuments Form Partnership

The integration will allow users to analyze legal documents for accurate reviews

BloomReach Introduces Collaboration Features for the Enterprise

With brXM v13, BloomReach introduces Enterprise Collaboration with Multi Team Support

SDL Introduces New Tools for Launching Multilingual Content

SDL's next-generation NMT 2.0 solution has been developed with and for enterprises that require deployment flexibility to rapidly process high volumes of multilingual content for a global audience across multiple use cases and scenario

IntelliChief Boosts Workflow Platform

AI-powered Document Capture Tracking enhances the information audit trail

Adobe and Dropbox Partner on E-Signature Integration

Adobe Sign makes it easier than ever to incorporate e-signatures into the way individuals and companies of all sizes do business.

Important Insights Into Creating a People-Centric Workplace

Geoff Ables, managing partner, C5 Insight, offered his best tips at KMWorld 2018

The Importance of the Digital Employee Experience

If employees are the heart of the business, company policies should reflect that, said Rebecca Rodgers, principal consultant, Step Two, during her KMWorld 2018 session

Getting Back on Track to Thinking Creatively to Make Better KM Decisions

With the proliferation of "always on" culture, workers are stressed more than ever before, leading to 77% of employees being distracted at work

KM and AI, Working to Eliminate Bias and AI’s Role in the Future

Daniel W. Rasmus, founder & principal analyst, serious insights and Bellevue College, Faith and AI, discussed the future of KM and AI at KMWorld 2018

Best Practices for Using AI for Future KM Programs

When datasets are too large and decision nodes are many, AI can help make the best decisions

Industry Veterans Share Their Tips and Tricks for KM

Two KM veterans shared their insights at KMWorld 2018

Taxonomy and its Applications in Business

Taxonomy is becoming increasingly important as data continues to grow according to a series of use cases presented at Taxonomy Boot Camp 2018

Creating Effective Taxonomy for Fast-Changing Industries

At Taxonomy Boot Camp 2018, Daniel Hooker, senior item taxonomy analyst, Target Corp., described how to measure Taxonomy effectiveness

Taxonomy Experts at Indeed Discuss How they Built and Managed the Job Searching Database

Experts discussed how they classified one of the largest job listing databases

Conversica Receives $31 Million in Latest Funding Round, Will Extend AI Technology

Conversica uses conversational AI technologies to power intelligent assistants that automate routine business conversations

Calabrio Releases Calabrio ONE with Speech Analytics and Other Workforce Management Features

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience

SmartRecruiters Introduces SmartCRM

SmartCRM helps recruiters find the best candidate

Pramata Simplifies the Billing Process with Release of New Platform Update

Pramata's platform simplifies and speeds the deployment of a broad range of revenue leakage solutions needed to help billing and finance teams

Unifi Software Boosts Data Catalogue with Natural Language Search

The Unifi Data Catalog and Unifi Data Platform Version 3.0 offers a suite of self-service data tools that are inclusive of data preparation alongside data catalog

Neural Technologies Releases Platform Supporting Event Data from Business Processes

Optimus Ecosystem has built in big data capability and powers its own event data lake, which has the capability to manage and store infinitely scalable volumes of event data

OpenText Makes Customer Service in the Cloud Easier

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization

RedPoint Global Enhances Data Marketing Capabilities in Latest Update

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities

NOS Microsystems Releases Encrypted Cloud Platform

get2Clouds secures intellectual property and offers protected messaging

LogMeIn Introduces New Support Solutions for Employees

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience.

FileWave’s Latest Update Supports Apple’s Fall Releases

FileWave v13 allows users to leverage Apple enhancements

Breakthrough Technologies in Knowledge Management

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management

Kapost Creates Suite of Tools for Content Operations

These two new tools will support marketing teams

Tangoe Launches New Product Strategy, Looks to Machine Learning and AI

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization

SDL Releases Provides Document Translation in New Platform for Legal Professionals

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere

Progress Updates Kendo UI For Users with Disabilities

Kendo UI now meets all 17 criteria including mobile accessibility, help for individuals with low vision as well as cognitive and learning disabilities

Wrike Adds Tableau Connectors, Boosts its Work Management Platform

Wrike Integrate allows users to automate complex workflows at scale across people and teams

Adobe Continues to Revolutionize the PDF with Latest Update to Acrobat Document Cloud

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs

InterSystems Launches Solution to Extract Value from Healthcare Data

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions

SearchStax Releases Cloud Solr Service on the Google Cloud Platform

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform

Perfect Sense Enhances its Content Management Publishing System in Latest Update

Brightspot 4.0 offer users with a variety elements to customize content

Slack Acquires Astro Technology to Streamline Chat and Email

The acquisition will allow Slack to further unify chat, email, and boost search

Tangoe Boosts Platform with Enhanced Expense Management Features

Tangoe Atlas 18.3 adds new usability, automation, and operational enhancements

ManageEngine Integrates with Zoho People, Offers Synchronization of Employee Data

The integration allows IT to identify active user accounts

ZaiLab Enters Partnership with Intelisys

The partnership will help ZaiLab grow in the cloud-based contact center industry

CoolTool Creates Platform that Gives Real-Time Insight into Customers

The platform gives researchers real-time feedback from customers

Nasuni Unveils Multi-Cloud Solution to Ease the Migration of Unstructured Data

The solution provides applications and users access to unstructured data

Cloudian Joins the iRODS Consortium to Better Unify Metadata Cataloging

With the iRODS rule engine framework, users can completely automate an organization's data management policy

Veritas Technologies to Provide Government Agencies with Data Protection and Cloud Services

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies

Keller Williams Chooses CognitiveScale to Power AI Projects and Innovations

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation

Forming Data Governance Strategies for the Enterprise

This latest KMWorld webcast explores data governance practices

Foxit Software Releases Signature PDF Platform on Mac

PhantomPDF will allow Mac users to edit PDFs

HFTP AND HTNG Collaborate to Foster Tech Initiatives in the Hospitality Sector

The partnership will allow the two entities to collaborate on tech solutions to create industry standards, best practices, and more

Alation and First San Franciso Partners to Collaborate on Modernizing Data Governance Processes

This partnership will meet the needs of Chief Data Officers

iManage Acquires Elegrity to Boost Capabilities in Risk Management

The acquisition will allow iManage to bolster key risk and compliance processes

Yotpo Launches Solution on Ecommerce Platform

Volusion gives merchants new pathways to sales

SDL and DivvyHQ Collaborate to Offer Content Planning Services

The partnership will provide customers with greater control over their content planning

NVIDIA Adds Support for Microsoft Azure

Users will gain access to GPU accelerated applications

Pluralsight Unveils Tool for Assessing Technology Skills

Role IQ measures a collection of skills an individual needs to be successful in their role

IRI Offers Data Security Solution for Masking Data in Text Documents

DarkShield allows data governance teams to structure, classify, and audit data in unmasked or masked condition

NewsCred Eases Content Creation Process with Idea Lab

Idea Lab integrates search within content creation

Panzura Unveils Platform with Greater Visibility and Control of Data provides search, analysis, recovery, and control of multi-cloud data

Nylas Secures $16 Million in Funding Round

The funding will allow Nylas to expand its inbox data tools Achieves Speed Record with NVIDIA

DIU and will be releasing software to allow anyone to easily train and monitor their own distributed models on AWS

Algolia Launches Partner Program for Better Search Experiences

The goal of the partner program is to help organizations build search solutions Strengthens Digital Identities for Government and Healthcare can help government and healthcare entities keep sensitive information secure

Aderant Acquires BillBlast to Expand Suite of Products for Law Professionals

The acquisition gives Aderant e-billing capabilities

Envorso and Signafire Team Up to offer Access Across Product Lines

The joint offering will allow customers to use all types of data and secure it across the enterprise

Serviceware Acquires SABIO, Integrates Knowledge Management into Platform

The acquisition will enhance Serviceware's ESM platform

Lexalytics Extends Support for Data Processing in the European Union for GDPR

This gives companies transparency when it comes to GDPR and other security requirements

TotalDiscovery and Oasis Discovery Partner to Provide Law Firms with Better Data Capabilities

The integration allows Relativity clients to maximize both tools in seamless, automated way

ManageEngine Updates Allow Users to Back Up and Restore Email

RecoveryManager Plus allows organizations to back up all mailboxes in Office 365

Silwood Technology and Collibra Partner to resell Safyr

The partnership will allow companies to incorporate metadata from a variety of leading CRM packages

Mavenlink Launches Integration Platform For Professional and Marketing Services

M-Bridge is an integration platform that allows teams to integrate key apps for better collaboration and document sharing

Splice Machine Partners with PIN to Create Better Doctor/Patient Outcomes

Treatment Advisor will utilize data and machine learning to help clinicians better predict outcomes and treat patients

The Mopria Alliance Boosts Print Service for Mobile Devices

Wi-Fi direct printing allows mobile devices to connect to a compatible printer without joining a traditional Wi-Fi network

Entelo Promotes Hiring Diversity with New Update

Unbiased Sourcing Mode will give recruiters a new tool when looking to hire on merit alone

NICE Expands Language Selection for its Text Analysis Platform

The text by Rosette boosts NICE's ability to gain insights from customer conversations

Adobe Introduces Mobile Way to Convert Documents into PDFs

Adobe Vision app works with Samsung's Galaxy Note 9 to convert any text doc or image into a PDF

MessageBird Creates Platform for Unifying Customer Interactions

Programmable Conversations will connect interactions across a variety of platforms

Dell Boomi Accelerates Employee Onboarding with New Solution

Onboarding Solution Accelerator enables companies to bring together processes and workflows across the organization

DataStax and Publicis.Sapient Partner to Bring E-Commerce Solution to Microsoft Azure

The Rapid Commerce solution increases business value for e-commerce

Afinety Acquired by Netgain to Boost Legal Team Solutions

The acquisition adds legal cloud platform to Netgain's suite of products

MessageBird Integrates WhatsAPP for Business API into its Platform

The integration with MessageBird enables businesses to provide SMS fallback for urgent messages to ensure customers receive the intended communication regardless of internet access

HighQ Acquires Legal Anywhere

The acquisition will expand intelligent work platforms for law firms and corporate legal departments

Nintex Acquires Promapp to Optimize Business Processes

The merger will allow Nintex to create new tools to better optimize enterprise functions

Silwood Technology and IDERA Partner to Resell Safyr

IDERA will boost support for customers invested in ERP and CRM systems

Provalis Research Boosts its Text Mining Software with Better Search Capabilities

WordStat 8 makes finding information easy

Cognitive Computing and the Future of Knowledge Management

Cognitive computing is changing the way future generations will utilize search

GDPR is Here, Experts Weigh in on What’s Next

Experts reflect on the importance of GDPR and how businesses can adhere to the new guidelines quickly and easily

Innovit Releases Solution to Help Meet Regulatory Compliance

The UDI Multi-Connector helps medical device manufacturers meet new regulatory requirements

Algolia Introduces Solutions to Improve Search Results and Measure Performance

The A/B Testing featured provide product teams with tools to improve relevance of search results

Sapho Introduces Consolidated Identity System

Consolidated Identity allows employees to access data and complete tasks on one single user interface

Knowledge Management and Moving to the Cloud

This KMWorld webinar explains how cloud is a useful knowledge management tool

Talend and Knowledgent Collaborate on Data Management Solution

Kartridge MDM 360 allows healthcare and life science users to easily locate, combine, cleanse, analyze data and more

How Enterprises can Optimize SharePoint Strategies

In this KMWorld webcast discover how the enterprise can migrate to SharePoint successfully

Utilizing Intelligent Search in Modern Enterprises

This KMWorld webinar explores the possibilities of intelligent search

Mavenlink Pushes Real-Time Updates for Business Projects

Project Pulse supports project owners, making it easier to control and see the flow of information

Innovit Introduces Product Information Management System

PIM Lite enables suppliers with tools to better manage product data

Calabrio Enhances its Platform for Customer Engagement and Analytics

Calabrio ONE helps pinpoint customer trends

Ephesoft Enhances Platform to Speed up Data Capture and Analysis

Ephesoft Transact 4.5 transforms the ability to capture documents

Yotpo Releases Customer Analysis Solution

Insights allows businesses to tap into artificial intelligence for customer insights

OneLogin Creates Platform to Monitor Access Privilege and Security

OneLogin Access allows users to configure access privileges to better secure platforms and application

StreamSets Creates Platform that will Help Companies Meet Data Privacy Compliance

StreamSets Data Protector centralizes data protection policies between all inbound pipelines

Workiva and Anaplan Form Partnership for Performance Management Integration

The combined solution will allow users to automate and structure planning and analysis processes

Datawatch Corporation Launches Platform for Data Preparation and Analytics

Datawatch Monarch Swarm creates an environment for sharing and validating data

Silwood Technology Releases Integrated Platform with SAP Capabilities

Safyr will give SAP users the ability to glean insights from Silwood Technology and SAP platforms

Smartling Collaborates with Contentful on Translation Solution

Smartling's Connector can translate and manage content across multiple languages

Infutor Unveils ID Max Making it Easier to Identify Information

ID Max will help marketers grab data

Maana Launches Knowledge Graph Platform with Self-Service Capabilities

Maana Q provides knowledge workers with a intuitive user experience