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Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform

Verint, The Customer Engagement Company, is expanding the Verint Customer Engagement Platform with technology acquired from Qudini, a provider of appointment scheduling solutions, helping brands increase profitability and productivity while driving customer loyalty.

With the acquired technology, Verint is able to deliver additional capabilities to help brands close the Engagement Capacity Gap—the chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it.

The open architecture of the Verint Platform will enable organizations to seamlessly integrate Qudini’s appointment scheduling and management technology to balance resources and investments in their contact centers, branches, and stores, according to the company. Qudini is privately held and is based in the U.K. with approximately 20 employees.

Qudini’s appointment scheduling capabilities will provide additional benefits to contact centers that seek to optimize agent schedules and productivity.

As these contact centers strive to meet elevated customer expectations while also managing their expenses, they’ll be empowered to bridge digital and in-person experiences, improving levels of personalized service, according to the vendor.

“As more and more brands seek to provide improved consumer journeys with appointment setting capabilities, our customers will be able to benefit from our expanding platform in their contact centers, stores and branches,” said Verint’s Nick Mortimer, vice president, product strategy. “With these new capabilities, brands will be able to improve sales, customer loyalty and advocacy, and agent productivity, ultimately inspiring a more profitable future for Verint customers.”

For more information about this news, visit www.verint.com.

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