Bloomfire acquires Seva to bring generative AI to its knowledge management offerings

Bloomfire, a pioneer in the knowledge management platform industry, is acquiring Seva, Inc., a dynamic customer support SaaS company, bolstering its capabilities and expanding its reach in the enterprise knowledge management and generative AI space.

"Bloomfire's acquisition of Seva marks an exciting milestone in our journey to revolutionize how companies access their enterprise knowledge," said Bloomfire CEO Ben Little. "We are thrilled to welcome the talented Seva team to the Bloomfire family and unite our shared vision of creating the best enterprise knowledge base and generative AI platform in the market."

According to the company, this acquisition brings together two innovative forces in the knowledge management and customer support industries, combining Bloomfire's long expertise in knowledge management software with Seva's purpose-built conversational AI application.

The combined companies will deliver unparalleled solutions that empower organizations to optimize knowledge sharing, enhance customer experiences, and drive business success.

Bloomfire plans to integrate Seva's advanced AI capabilities into its existing platform, the combined technology serve as a “Digital Knowledge Worker” supporting the unique needs of companies to retain and share knowledge, deliver insights, and provide unrivaled customer support.

As part of the acquisition, Sanjay Jain, former founder and CEO of Seva, will join Bloomfire as chief technology officer.

“With knowledge management being one of the first categories to be disrupted by recent innovations in AI, we're excited to join Bloomfire and bring our conversational AI products to Bloomfire's enterprise customers,” Jain said.

By leveraging Bloomfire's cutting-edge technology and Seva's AI and Federated Search functionality, the joint forces will empower businesses to provide seamless access to the right information at the right time, enhancing productivity, fostering collaboration, and delivering exceptional customer support, according to the company.

The unified platform will equip organizations with a best-in-class knowledge management solution that combines the robustness of Bloomfire's existing features with Seva's intelligent AI capabilities, creating a comprehensive and transformative solution for enterprises of all sizes, according to the company.

Both Bloomfire and Seva share a deep commitment to customer success, and this acquisition will further enhance the level of support and service provided to their respective customer bases. Existing customers can look forward to a seamless transition and continued access to best-in-class solutions, according to the company.

For more information about this news, visit www.bloomfire.com.