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inSided partners with Gainsight to power online community customer engagement

inSided, provider of a customer success community platform built specifically for B2B software companies, is forming a partnership with customer success platform Gainsight.

Through this partnership, Gainsight has migrated its entire community to inSided’s platform, allowing it to better leverage the power of online communities to measurably improve customer engagement and retention rates, as well as insert the voice of users directly into its product roadmaps.

“We are thrilled about partnering with Gainsight. They are the founders and absolute thought leaders in the customer success industry,” said Robin van Lieshout, inSided founder and CEO. “It’s a great fit. inSided’s mission is to position the community as a primary enabler of customer success, and Gainsight knows that community is the key to scalable customer success.”

inSided is a customer success community platform that integrates user generated community content with knowledge base content and in-app support.

The company’s clients include Coursera, Extreme Networks, and Sonos. inSided’s unique integration with Salesforce, which delivers metrics on user engagement, product ideation and growth, was a key factor in setting the company apart for Gainsight.

The companies will kick off the partnership at the upcoming Pulse Europe in London November 5-6, 2019, where they will hold a joint practical session on how Gainsight uses community to drive customer success & product feedback.

For more information about this partnership, visit www.insided.com.

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