Data governance solves multiple KM challenges

Hitachi Omika Works adopts Qlik to respond quickly to supply chain challenges

Hitachi Omika Works leverages Qlik analytics alongside other services to enable risk analysis for faster and accurate response strategies 

Microsoft helps Lumen Technologies address employee efficiency with Microsoft 365 Copilot

Generative AI tool shows early signs of helping Lumen innovate for growth

U.S. Steel and Google Cloud collaborate to build generative AI applications for the manufacturing industry

MineMind will be U. S. Steel's first gen AI application to launch

Cleo and VAI partner to provide better business visibility to the AVA Companies

Combination of Cleo's B2B cloud integration platform plus VAI's managed services help leading meat producer reduce complexity, shave costs, and minimize strain on IT staff

What are your chatbot’s pronouns?

We don't have pronouns by which we can address inanimate objects because we haven't had any occasions to have actual conversations with them.

Are you data-driven or knowledge-driven?

We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.

Get your game on: KM skills needed for reliable use of LLMs

There is no questioning that generative AI is here to stay, but its use in mission-critical work has some way to go before it can be trusted and let loose.

The ChatGPT ways of knowledge

These two types of knowing—understanding the world and understanding knowledge—are, in some important ways, at odds in AI-based chatbots.

The Content Guide to Better Content Support

More Than Just Solutions: Create Knowledge While Solving Customer Issues

Flip the AI Switch to Brilliant Customer Satisfaction

The Trend-Setting Products in Knowledge Management 2023