Modern customer service— More social, more intelligent

Clifford Chance taps FileTrail

International law firm uses FileTrail GPS to manage physical records and retention policies

Oracle Cloud is on the menu for Burger King franchise operator

Corporativo GES can see where it can improve operations down to the individual franchise location

Pratt & Whitney selects WEBCON to digitize business processes

Low-code process management and automation helps to accelerate digital transformation

Prestige Consumer Healthcare leverages Ketch

Enables PCH to use data for growth while protecting consumers' information privacy and adhering to compliance mandates

The knowledge Zoom

In choosing to disclose something about one's personality and interests—even though it's kept literally in thebackground—people are acknowledging that personality and personhood matter to the discussion.

Making the jump to hyperdrive

The new, all-digital workforce will be made from a combination of AI, machine learning, computer vision, naturallanguage understanding, robotics, and more.

The big opportunity for knowledge management

It may well be stating the obvious but we will not be returning to the old ways of working, even though some of us, myself included (as it turns out, I am in the minority), would like to.

Can AI be ethical?

Without inherent bias in the data, AI would not make decisions. Bizarre though it may seem, AI is dependent on bias being present.

How to protect Microsoft 365 from the NOBELIUM hackers' phishing attack

OIG's Microsoft 365 audit checklist and how to prepare for it

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success