2022 Readers' Choice Award - Best Customer Experience and Support: eGain

Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.

2022 Readers' Choice Award - Best Content Management / Services: Northern Light

Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!

2022 Readers' Choice Award - Best Text Analytics and NLP: Verint

Together with Verint Speech Analytics, Verint's Next Generation Interaction Analytics provides a powerful unified voice and text solution for alerting and acting on topics, categories, sentiment, and other critical insights across channels.

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

BPM: The value of process mining

As usage of BPM grew and multiple processes were added, many enterprises were no longer able to track their diverse set of processes. The complexity of enterprise applications, some new and some legacy, made it difficult to do so, as did the lack of process documentation. Visibility into processes was limited, especially for the ones that cut across different enterprise systems. Process mining emerged as a new class of enterprise software.

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

Free Your Legacy Files—with Access Unify | Secure Compliance

Access Unify | Secure Compliance is an industry-leading, end-to-end Electronic Records Management solution. It can quickly and securely extract and migrate legacy files to your modern IT infrastructure, enabling you to retire costly legacy systems and provide your staff with access to the right content at the right time.

eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge

An end-to-end solution for knowledge management that unifies and orchestrates all the building blocks needed for modern KM, the Hub's centralized approach eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.

Franz - Knowledge Graphs and AI for your Data Lakehouse

By overlaying a Knowledge Graph onto a Lakehouse architecture the combination facilitates more flexible data operations, lowers data integration costs, and delivers powerful insights only possible when data is connected.

Mindbreeze InSpire Illuminates and Connects All Information in your Organization

Mindbreeze InSpire paves the way for companies to analyze their data (both structured and unstructured) efficiently and capitalize fully on the information buried within it.

Quark: Modernize Your Enterprise Content Ecosystem

Quark Publishing Platform (QPP) NextGen provides closed-loop content lifecycle management by automating content creation, collaboration, assembly, omnichannel publishing and analysis. The software platform unifies content creation, automation and intelligence capabilities that are modular, metadata-driven and compliance-controlled.

Verint: Customer Engagement is the Heartbeat of Your Brand

Verint Knowledge Management™ is a market leading solution that works at the speed of your customers. It connects your company, customers, and bots with intelligent, easy-to use knowledge.

Yext: Making relevant, actionable answers findable throughout the entire digital ecosystem

Yext's Answers Platform collects content from across your organization, organizes it into a knowledge graph, and then leverages AI to make relevant, actionable answers findable throughout the entire digital ecosystem.

Reimagining business with digital transformation

Regardless of the increase in scale, speed, and accuracy of digital transformation initiatives involving software agents, the cloud, search, and asset enrichment, the goal of these constructs is ultimately to improve the efficacy of human workers—and their business processes. This distinction may be a subtle one, but it's integral to the overall point of digital transformation, especially when it's applied to knowledge management.

Data Visualization provides rapid insights

One of the advantages of visualization as an analytic tool is its ability to summarize very large amounts of data in a consumable way.

How KM can support diversity, equity, and inclusion

KM teams are well-positioned to make meaningful contributions to their organizations' DEI goals and help create workplaces where every employee can flourish. After all, good KM relies on democratizing access to knowledge and expertise while creating psychologically safe spaces to exchange ideas and experiences.

Join us at KMWorld 2022 November 7–10, 2022 JW Marriott Washington, DC

It's time to close that Zoom tab and brush up on those in-person-to-person skills as KMWorld, the largest gathering of knowledge management thought leaders, practitioners, authors, and storytellers, returns to Washington, D.C., for the first time since 2019.

AI 50 Trailblazer: Pryon - No-code AI that transforms enterprise knowledge into answers with extreme accuracy

Companies have invested fortunes in building up content and documentation about everything from employee HR policies and benefits to technical specifications and product guides—essential information for running IT and HR help desks and customer contact centers. Until now, that content has only lived in static form, locked within siloed content repositories and applications. Pryon is changing all of this by connecting directly to these critical content sources and transforming them into voice- and text-based interactive experiences that deliver exact answers more accurately than anything in today's enterprise search market.

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

AI 50 Trailblazer: Upland Software - Improve your agent-based and self-service support with AI-powered knowledge management

Upland helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don't provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800+ enterprise customers.