Features

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

2019 Readers Choice Award - Best E-Discovery: Copyright Clearance Center

2019 Readers Choice Award - Best Customer Experience and Support: Mindtouch

2019 Readers Choice Award - Best Compliance and Information Security Solution: NetDocuments

2019 Readers Choice Award - Best Text Analytics and NLP: Nuance Communications

2019 Readers Choice Award - Best Information Governance: OpenText

Monetizing digital asset management: The power of metadata management

The ability to repurpose content across organizations for multiple use cases is essential to boosting the ROI of digital assets and their products or ser­vices.

Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It

We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.

Putting knowledge in the flow of everyday work

If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.

Unified communications and KM are finally collaborating

The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.

Taking content management to the next level - KMW Webcasts KMWorld Live

More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

Transforming CX and support - KMW Webcasts KMWorld Live

The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

Is Bias Avoidable in Enterprise Search? (Video)

Synthexis president Sue Feldman discusses the prevention of bias in search in this clip from the security, privacy, and ethics panel at Enterprise Search & Discovery 2018.

What Does Workspace Virtualization Mean for KM? (Video)

World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018.

An AI Model for Industrial Operations and Maintenance (Video)

Serious Insights founder & principal analyst Daniel W. Rasmus spoke about KM in the age of AI and IoT at KMWorld 2018. 

How to Improve Search Performance with Gap Analysis (Video)

Melinda Geist, Intel enterprise taxonomy strategist, and Bram Wessel, Factor principal, discuss how to refine and improve search rules in this clip from their presentation at Enterprise Search & Discovery 2018.

How to Use AI to Solve Business Problems Without Taxonomies (Video)

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Michael Upshall, UNSILO head of business development, explored machine learning as an alternative to taxonomy-based approaches.

Creating and maintaining intelligent search- KMW Webcasts KMWorld Live

How to make enterprise search more intelligent, the benefits of intelligent search to users and the organization were discussed.