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KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for Super Early Bird Savings!

Features

2024 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2024 KMWorld Readers' Choice Awards nominations process is now open! This contest is unique because the winning products and services are selected by you, KMWorld's readers.

How (and when) to update your KM strategy

Ensuring that KM endeavors support different access points, systems, and user preferences is a prime consideration for updating KM strategies. Vendors may also supply newfound capabilities (which an organization previously hadn't had access to) that warrant updating a KM strategy to avail organizations of new possibilities.

Cloud technology: A synergistic environment for KM and generative AI

Cloud technology may have become a commodity to some extent, but it is not a simple commodity. The technology that allows cloud computing to be dynamic and agile is composed of many interrelated components, which means that when one thing goes wrong, the problem can cascade.

Guidde - Helps you explain the most complex tasks in seconds with AI generated documentation

Guidde is the generative AI platform enabling teams to deliver know-how 11x faster for easy sharing with customers or employees. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self service, enabling teams to perform better.

ScreenSteps - Faster onboarding, confident & independent employees, and less stress.

Real operational improvements don't come from better documentation or better technology. Real improvements come from changing a company's culture around how knowledge is used and shared within the organization.

Curiosity - Revolutionizing Knowledge Management with Secure AI

For knowledge managers seeking cutting-edge AI and data management solutions that prioritize security and customization, Curiosity stands out as a transformative partner, ready to revolutionize enterprise data strategies.

Top 30 Startups in Knowledge Management

The innovation personified by the startup companies on this list is moving KM forward in interesting and thought-provoking ways. Technological advances allow organizations to uncover new information in existing knowledge bases, make information easily accessible to both employees and customers, and encourage faster, better decision making.

KMWorld 2023 Video - Chat AI and Metadata

Can metadata generate its own data?

KMWorld 2023 Video - How to Guard Against AI Bias

AI reflects the conscious and unconscious biases of the knowledge that's fed into it and the learning model at its core. So how do we arrive at a better understanding of our AI systems' biases-knowing that we may share them and have contributed to them-and take measures to curb and counteract them?

KMWorld 2023 Video - The Global Knowledge Center: A Big Picture View

What are the key elements of a Global Knowledge Center, and what does it take to build one?

KMWorld 2023 Video - How to Measure the Impact of Your Enterprise KM Solution

Choosing the right enterprise KM solution for your organization is only half the battle; measuring its impact after you implement it, both in terms of quantitative and qualitative metrics identifiable business outcomes, is just as critical to realizing your goals and demonstrating the impact of your efforts on the business.

KMWorld 100 Companies That Matter in Knowledge Management 2024

We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.

Personalization to support customer engagement and boost revenue

Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.

Using Generative AI for real-world KM solutions

The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.

Master These Five KM Practices for Success

Knowledge management is a journey— not a project or a technology—and people are at the heart of it. Whether an organization is starting a new KM program or continuing to evolve and expand an existing program, it is critical to have a documented strategy and focus on all the essentials.

KMWorld 2023 Video - Why Noom Chose Glean for Enterprise KM

In this clip from KMWorld 2023, Paschal and Glean Head of Customer Success Rebecca Scales discuss Noom's decision-making matrix and how Glean matched up feature-by-feature, with Noom's needs and priorities.

KMWorld 2023 Video - How Knowledge Curation and Governance Drive Business Value

Data governance is an essential component of knowledge curation-whether tacit or explicit-and ensuring that the best and highest-value knowledge is always readily available in an organization's knowledge center.

KMWorld 2023 Video - How to Develop an Effective Knowledge Center

What is a knowledge center, and how can an organization build one with a clearly defined purpose and scope, targeted experiences personalized for users, engagement metrics, and an established governance process that will make it effective and sustainable?

Promises and Perils of AI for Enterprise Knowledge Management

This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.

KMWorld 2023 Video - How the M-23-07 Federal Mandate Impacts Government Agencies

The M-23-07 federal mandate for electronic message management and preservation goes into effect June 30, 2024 with its digitization and record-keeping requirements going into effect the next day. What will this mean for government agencies and their electronic records management practices going forward?