The Productivity Paradox: Why Your AI Investment Won’t Pay Off Without KM

There should be one clear group of winners emerging from the coming disillusionment: knowledge and information managers. The AI reckoning will force a long-overdue epiphany upon executive leadership: The value of technology is not inherent; it is contingent on the quality of the information fuel you feed it.

Human Evolution in a Digital World

Human senses play a critical role in group interaction and collaboration, a key aspect of KM.

Me and Mr. Tibbs

Enter Mr. Tibbs, the personal AI agent I imagine having in a year or so. If Mr. Tibbs went through that filing cabinet, it would learn plenty. Of course, I'm imagining Mr. Tibbs version 4.0, which is not only smarter, but also magically has the physical mechanisms required to go through a stack of folders.

Conversation With an AI About Knowledge

This type of dialogue with a non-conscious machine will become commonplace. This could profoundly change education, expertise, and knowledge itself. It doesn't relieve us of thinking, but helps us to think more clearly and originally to confront challenges to our ideas.

A System of Systems … With a Twist

Many long-standing technologies such as swarm intelligence, biomimicry, neural networks, and the like are now being stitched together. Think of what could happen if each of those technologies interacted not only with each other but also with the environment at large, its living and artificial elements, as an integrated whole.

Will AI Ever Play in Peoria? The Enterprise Reality Check

The tech industry has a long history of overpromising and underdelivering, but AI has taken this to new heights. We're bombarded daily with headlines about AI writing novels, diagnosing diseases, and even replacing entire job functions. Yet, when you peel back the layers, you find a landscape littered with half-baked implementations, inflated claims, and solutions that work only in the most controlled environments.

What Problem Is AI Actually Trying to Solve?

Too often, AI is deployed reactively—thrown at symptoms rather than root causes—leading to wasted resources, disillusionment, and even deeper inefficiencies.

Life in the Virtual Trenches

Immersive Learning - The applications in education are obvious. But you can build use cases for almost any domain.

The 12 Temptations of Knowledge

The intuitive appeal of regarding knowledge as a concept lies in a tempting belief that what's true is true. But knowledge is contextual in every possible way.

Beyond the Unknown Unknowns

The concept of unknown unknowns provides us with some cover for not anticipating changes that are impossible to predict.

Scarcity Versus Abundance

The Knowledge Age we've been talking about for so long has finally arrived. The potential for scarcity is real, but so is the potential for overflowing abundance. Let's bring every tool in our KM arsenal to bear, along with our decades of experience, and help make it happen.

Let’s Get Real About the Impact of AI on Jobs

History tells us that industrial revolutions ultimately do create more jobs, but that the transition period is long and highly turbulent. Thus, when we see resistance in the workplace to AI and automation in general, we should acknowledge that the resistance and fear are well-grounded.

Pricing Models on the Horizon

What is inarguable is the fact that enterprise SaaS is incredibly profitable and, by default, incredibly expensive to use over time.

Knowledge Through Motion

Although large bodies of research have identified mind-body-environment connections, much of this research remains untapped and underutilized.

The Dethroning of Deduction

AI's favoring of induction over deduction is the root of its power, for it lets it deal with the specifics that bedevil the application of broad major premises.

What’s Obvious Tells Many a Lie

Settled knowledge is, in essence, a strategic use of shortcuts, which is an excellent strategy given our limited time and capacities.

252 Million Walas

There are 195 countries in the world. How many more entrepreneurial innovation hotspots are out there, waiting to be tapped and awakened? In our high-tech, virtual world, all of the steps Pakistan has taken can be replicated virtually anywhere, regardless of your country's size, GDP, or location. Imagine the possibilities ...

The Long- and Short-Term Impacts of AI Technologies

A much less-known but arguably more critical tech law is Amara's Law, which states that we tend to overestimate the short-term impact of new technology while underestimating its long-term effects.

Agentic AI—So hot right now!

We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous— streamlined operations, lower costs, fewer human errors—there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate.

Trees, chains, and brains

Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions.