Looking to the future: 2022 KM outlook

The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.

Enterprise search— an evolving technology

Today's search technology is much more intelligent, and capable of returning concept-based results rather than simple word matching based on indexed content.

Workflow automation: Fast growing across the enterprise

To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization

Overcoming a key roadblock to digital transformation

To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.

Visibility is key to securing an ethical future for AI and machine learning

Visibility for AI and machine learning is an essential feature for avoiding bias, and building and maintaining trust in the technology

From robots to digital workers

As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.

The way of the scenario

The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

The critical part of critical infrastructure

Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Knowledge Management: The Challenge; The Solve

How to Evaluate & Implement AI-Powered Knowledge Management

Search is More than Software

Seven Essentials for Search Success on Content Sites