What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
Lauren Trees and Mercy Harper //
15 Jan 2020
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
KMWorld Staff //
07 Jan 2020
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
Judith Lamont, Ph.D. //
07 Jan 2020
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Nigel Duckworth //
13 Jan 2020
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
Dr. Michael Koenig //
21 Nov 2019
As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI
Joyce Wells //
09 Dec 2019
Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective
Anand Janefalkar //
02 Dec 2019
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Art Murray and Francesco Calabrese //
08 Jul 2019
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
Sue Feldman //
08 May 2019
When we think about how to understand the emerging dynamics of the markets for cognitive computing and what it's going to look like as products begin to come to market, what better place to look for a model than to the field of autonomous vehicles?
Hadley Reynolds //
01 Mar 2017