Energy

BI and ANALYTICS sustain smart city initiatives

Despite the challenges, cities of all sizes have succeeded in setting up smart city programs, although most consist of one or more point solutions rather than a full ecosystem.

Judith Lamont, Ph.D. // 09 Mar 2020

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Lauren Trees and Mercy Harper // 15 Jan 2020

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.

KMWorld Staff // 07 Jan 2020

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Joyce Wells // 02 Jan 2020

Proven strategies to manage a work-from-home workforce

The global coronavirus (COVID-19) outbreak has accelerated this decision making process for many companies that still rely on traditional office-based work structures.

Robert Cruz // 18 Mar 2020

Harnessing the Power of Text Analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them

Polina Reshetova // 18 Mar 2020

David Weinberger's new book, Everyday Chaos, is honored with Axiom Award

When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs

Joyce Wells // 09 Mar 2020