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Verint Systems and Adobe expand partnership to power personalized customer journeys

Verint Systems, the customer engagement company, and Adobe are extending their partnership to support more personalized customer journeys.

By combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform, Verint customers can magnify their Adobe digital analytics outcomes with Verint’s predictive model to increase customer satisfaction across every channel and improve business outcomes.

“Verint and Adobe are natural partners in customer experience,” said Cody Crnkovich, head of platform partners and strategy at Adobe. “As companies look to further combine behavioral and attitudinal data for deeper visitor insights, we are pleased to offer our joint customers more robust, cross-channel VoC feedback through our integrations and to empower them to drive an exceptional experience every time.”

By combining the power of the Verint and Adobe platforms, organizations can leverage customer experience data seamlessly to automate the process of predicting and acting on experience drivers, key to anticipating and meeting customer needs.

Companies can automate and take action on real-time insights across every level of the organization to drive meaningful outcomes, prioritizing improvements based on desired impacts.

Adobe Experience Cloud powers digital businesses with data and insights, content and personalization, customer journey management, commerce and advertising, across both B2B and B2C for companies of every size.

The Verint Experience Cloud is a comprehensive offering for omnichannel experience management providing a complete view of direct, indirect and inferred Voice of the Customer (VoC) feedback from across key customer engagement channels with a powerful, automated analytics engine to deliver actionable insights.

The fully-connected platform enables organizations to listen, analyze and act holistically across channels.

For more information about this news, visit www.verint.com or www.adobe.com.

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