Avaya debuts Avaya Infinity platform to blend customer and employee relationships

Avaya Infinity transforms fragmented experiences into authentic connections that nurture relationships and build loyalty

ikaun introduces AI Co-Authoring and Agentic Worker capabilities for law firms

ikaun's network of AI agents execute complex, multi-step tasks, empowering teams to respond faster, smarter, and with greater strategic precision

Contegra embeds dtSearch Engine into latest KaleidoSearch update

Contegra works with Fortune 500 and other dtSearch developer customers to tailor instant concurrent search implementations across terabytes of online and offline data

BCN Cloud Voice Call Center redefines call center efficacy and personalization

BCN, a leading managed network and technology solutions provider, is debuting the BCN Cloud Voice Call Center, a centralized, secure platform transforming call center complexity, cost, and security.

Beeline AI provides extended workforce management capabilities

Beeline AI is powered by one of the largest and most diverse proprietary data sets in contingent labor to redefine workforce management and offer businesses an intelligent, efficient, and secure platform to meet their extended workforce needs

Unstructured content and GenAI: Bridging gaps and transforming access

Grant Spradlin, VP of product, Vertesia, and Jan Štihec, director, data and GenAI, Shelf, discussed the significance of leveraging unstructured content in KMWorld's webinar, From Unstructured Content to Actionable Insights: Accelerating Access to Accurate, Relevant Information, offering their expertise and guidance on the utility and value of unstructured information.

Cognizant and Docusign expand partnership to boost customer support

Collaboration aims to optimize customer service management and streamline agreement processes globally

QorusDocs and Litera collaborate to assist law firms manage crucial data

New partnership integrates firm intelligence and automated pitch and proposal creation

Certinia’s Spring ‘25 release supercharges customer success, productivity, and visibility

The Spring ‘25 release is complete with AI-powered capabilities that unlock value, increase productivity, and enhance workflow visibility

Intapp to acquire TermSheet, boosting the asset investment lifecycle with applied AI

Acquisition will create an advanced operating system with applied AI to help improve returns for real assets investors, advisors, and operators

ZoomInfo Copilot delivers AI-fueled sales capabilities with its Spring 2025 release

New features include automatic account tracking, faster setup, and AI-powered insights for later-stage engagements

Progress gives marketers AI capabilities to create elevated digital experiences

New AI capabilities in the latest Progress Sitefinity release accelerate content creation, streamline digital asset management, and enhance customer engagement

Octolane’s AI-powered CRM seeks to challenge Salesforce and Hubspot

Octolane, which provides an AI-driven CRM that automates sales actions and CRM updates, is announcing the results of its seed funding round, having raised $2.6 million.

Snowflake attains Department of Defense IL5 authorization

With IL5, Snowflake will enable the DOD to modernize and accelerate their data cloud migration by protecting and sharing mission critical data across the cloud

Nerdio Manager for Enterprise 7.0 supports Windows 365 and Cloud Desktop Management

Enhancing the management, efficiency, and scalability of Windows 365 and Azure Virtual Desktop

TrueDialog’s M365 integration offers frictionless messaging management and optimization

A new native integration with Microsoft 365 brings the comprehensive messaging capabilities of TrueDialog to the Microsoft ecosystem

Elastic’s latest solution, Elastic Distributions of OpenTelemetry, is now widely available

SREs and developers now have access to a production-ready OTel ecosystem

Workvivo by Zoom debuts Workvivo AI to elevate employee communications

Workvivo AI, powered by Zoom AI Companion, elevates the employee experience and helps make internal communication effortless

Quark Publishing Platform NextGen is now accessible on the Microsoft Azure Marketplace

Microsoft Azure customers worldwide now gain access to QPP NextGen from Quark to take advantage of the scalability, reliability, and agility of Azure

ServiceNow to acquire Logik.ai’s AI-powered CPQ solution, boosting its CRM offering

Logik.ai's technology will accelerate ServiceNow's CRM footprint and momentum in sales and order management