NiCE releases CXone Mpower Agents, designed to boost CX journeys

Mpower Agents are uniquely built to work across the entire enterprise

New startup decisionMe emerges with AI-enhanced problem-solving solution

 Dynamic application guides professionals and entrepreneurs through enterprise-class decision processes to reduce risk

Cognizant and Google Cloud debut new way to support customers with release of Cognizant Autonomous Customer Engagement

The collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels

Luware releases Virtual User, an AI-powered capability that empowers contact center agents

New feature includes smarter routing, sentiment detection, and language recognition 

Stravito debuts simple, engaging insights communication with Newsletters

Newsletters is a new, intuitive feature designed to help businesses transform research into engaging, email-ready narratives

Vasion enhances print management through AI-powered automation

New features and capabilities include Delegated Release, Print AI Agent (Beta), Redefined Print, and Document Management

Algolia releases MCP Server, introducing context-aware retrieval capabilities for the agentic era

With the launch of its MCP Server, Algolia provides AI agents with secure, real-time access to business context

IQVIA collaborates with NVIDIA to augment healthcare with agentic AI

IQVIA, the company powering smarter healthcare, is collaborating with NVIDIA to launch a series of AI orchestrator agents engineered to manage and accelerate complex pharmaceutical development workflows.

Landbase raises $30M in funding round to supercharge B2B companies

Bringing its AI go-to-market platform to more businesses looking to launch sales and marketing campaigns in minutes

Cresta AI Agent delivers seamless, omnichannel CX

Cresta, the leading contact center AI platform for human and AI agents, is unveiling new features for the Cresta AI Agent that deliver a true omnichannel experience, enabling greater adaptability and customization while preserving conversational context. 

Kore.ai and TeKnowledge join forces to close the gap between AI ideation and real-world implementation

Kore.ai, a global leader in enterprise AI technology, is announcing that it has entered a strategic partnership with TeKnowledge, aiming to "bridge the widening gap" between AI ambition and real-world implementation and empower organizations to successfully and rapidly scale their AI projects.

Dreamhub creates AI-native CRM to redefine B2B SaaS

Dreamhub replaces bloated CRM stacks with a solution that updates itself, executes workflows, and delivers profound predictive AI insights

Beeline to acquire MBO Partners, expanding its workforce platform to include independent talent

Acquisition empowers companies to safely and efficiently engage independent professionals

Adeptia offers AI-driven intelligent document processing

Leveraging advanced AI technologies, Adeptia AIDP empowers business users to automatically extract insights from unstructured documents

Remote empowers global teams with expanded platform to centralize workforce data

Offers a flexible, easy-to-use, end-to-end solution for managing a company's HR, payroll, and performance needs across borders

Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support

Qlik receives DISA IL4 Provisional Authorization for Qlik Cloud Government – DoD 

Accelerates secure cloud migration and AI empowerment for public sector clients 

LandingAI’s intelligent document understanding solution becomes a Snowflake-native app

LandingAI, a pioneer in agentic vision technologies, is unveiling Agentic Document Extraction (ADE)—an intelligent document understanding solution that transcends traditional optical character recognition (OCR) with the power of agentic AI—for the Snowflake Marketplace.

Mosaicx introduces AI-native CX platform built on 30 years of industry experience

Brings a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless experiences for enterprise organizations

Appian offers Connected Claims 2.0, boosting insurance claims management with AI

Connected Claims 2.0 will support insurers through this growth with a unified claims workflow