Using Tacit and Explicit Information for Productivity

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession planning and organizational growth. Lack of succession planning results in loss of knowledge. It undermines organizational stability and impedes innovation.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.

Enterprise Intelligence: Turn Knowledge from Cost Center to Profit Driver - Bloomfire

In 2025, you need enterprise intelligence—dynamic, AI-powered knowledge orchestration that connects critical insights across your entire organization in real-time.

GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain

Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.

Bridging the Knowledge Gap in Manufacturing: Securing Institutional Expertise for the Future

The manufacturing sector is at a crossroads. While investments in new technologies and infrastructure are essential, they must also be utilized to preserve and share institutional knowledge. By adopting a comprehensive KM strategy that includes centralized data management, digital innovation, and a culture of knowledge sharing, manufacturers can safeguard their expertise and secure long-term success.

Navigating the IT Landscape: Balancing Hybrid Cloud and Cloud Repatriation to Stay in Control of Your Infrastructure

To secure their data, certain industries have strict regulations regarding data storage, requiring data to be kept in specific geographic locations or under stringent security measures. This is yet another reason for organizations nowadays to switch back to on-prem resources.

Experts predict AI will continue impacting KM in 2025

AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.

The transformative role of AI in the next generation of records management

While there are many ways AI will disrupt and advance the records management process, these four key applications will make the biggest impact: automating document classification and tagging, records retention and data hygiene, leveraging natural language processing for record analysis and predictive analytics for records management.

Inefficient at the speed of light

While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.

The rise and potential fall of the citizen developer

The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …

What is Bharat and why should you care?

Knowledge should always be considered as accretive, not something that's "here today, gone tomorrow."

Pushing the boundaries of knowledge curation

Knowledge democratization occurs in two directions, seemingly engaged in an endless tug of war: acquisition and dissemination.

The AI-Powered Intranet Blueprint

2025 KMWorld Guide to KM Trends, Products, and Services

100 Companies that Matter in Knowledge Management 2025

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