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SmartBug Media provides Zendesk to HubSpot Service Hub migration solution

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SmartBug Media, a HubSpot elite solutions partner, is offering a Zendesk to HubSpot Service Hub migration solution—enabling companies to consolidate disparate databases into a single, integrated database by managing all support conversations and tickets within one unified HubSpot platform. 

SmartBug’s introduction of this migration tool follows HubSpot’s launch of an array of new features for its Service Hub customer support solution, including skills-based routing and a help desk that centralizes support and customer success operations into an omnichannel system.

“We not only manage the heavy lifting of transferring comprehensive customer service data, including sophisticated automations and custom reports, but also provide both in-person and virtual training programs to onboard your team effectively to Service Hub,” Jen Spencer, CEO U.S. of SmartBug, said. “This approach guarantees not just a smooth migration but also a strong foundation for maximizing the value of HubSpot throughout the entire customer lifecycle.”

According to the companies, SmartBug’s offering stands apart from existing DIY solutions because it’s a full-service approach, which includes:

Pre-migration planning with a detailed scope analysis

  • Complete, seamless transfer from Zendesk to HubSpot Service Hub of crucial customer service data, including tickets, chat conversations (coming soon), attachments and automations
  • Comprehensive configuration and testing for optimal HubSpot Service Hub setup 
  • Personalized post-migration support that includes optimization strategies and training to enhance long-term success  

“As the needs of our customers continue to evolve and grow ever more complex, it’s so reassuring to know that SmartBug is there to always deliver exceptional help and value at every stage of their journey,” said Brian Garvey, SVP, solutions partner and provider ecosystem at HubSpot. “Businesses who want to invest in delightful support and customer experiences at scale—with unified insights—can now migrate even more easily to HubSpot’s reinvented Service Hub.”

In addition to a smooth technical transition, this offering also focuses on the broader strategic goal of emphasizing the full customer lifecycle by improving operational efficiency, reducing customer churn, and enhancing customer experience. Standout features and advantages SmartBug’s migration solution offer include:

  • Full white-glove service
  • Unmatched data integrity and continuity
  • Operational efficiency and enhanced customer experience
  • Cost-effective unified solution
  • Skill-based routing and sophisticated use cases
  • Empowering teams for success

For more information about this news, visit www.smartbugmedia.com.

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