Kore.ai collaborates with Microsoft to empower employees with AI agents

Kore.ai, a global leader in enterprise conversational and generative AI, announced a Strategic Partnership Agreement with Microsoft, expanding its deep integration with Microsoft’s cloud and AI ecosystem—bringing together Kore.ai’s advanced agent platform and purpose-built business solutions with Microsoft’s hyperscale infrastructure and AI services. The collaboration will enable global enterprises to adopt AI at speed, scale, and enterprise-grade security.

As an Azure IP Co-sell Ready partner, the collaboration aims to deliver several strategic integrations with Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio—delivering a "Better Together" strategy that meets enterprises where they work, communicate, and operate.

The partnership will help enable enterprises to seamlessly deploy Kore.ai's Agent platform and pre-built business solutions within their Microsoft environments and empower employees with AI agents where they work most.

The collaboration delivers several strategic integrations:

• AI for Work + Microsoft 365 Copilot Chat: With Microsoft 365 Copilot Chat as the front-end interface, Kore.ai’s AI for Work powers the back-end with enterprise search, contextual understanding, and domain-specific agents (for HR, IT, recruiting) and custom citizen agent capabilities.
• Agent Interoperability: Agents built on the Kore.ai Agent Platform can interoperate with agents built on Microsoft Copilot Studio, allowing them to be accessed seamlessly via Copilot Chat or Microsoft Teams.
• Azure AI Foundry and No-Code/Pro-Code Development: Kore.ai’s Agent platform is integrated with Azure AI Foundry and infrastructure services.
• AI for Service + Microsoft Dynamics 365: Kore.ai’s AI for Service integrates with Dynamics 365 CRM, Contact Center, and customer service tools to help drive digital and voice automation to drive higher containment. The solution can be hosted on Microsoft Azure, helping ensure it meets enterprise-grade requirements for scale, privacy, compliance, and governance.
• AI for Process + Microsoft Power Automate: Kore.ai extends Power Automate with its agentic capabilities, allowing enterprises to move beyond task automation into intelligent, decision-aware process orchestration.

“Our strategic partnership with Microsoft marks a significant milestone in Kore.ai’s mission to make enterprise AI accessible, scalable, and impactful, helping enterprises reimagine their business operations with AI,” said Raj Koneru, founder and CEO, Kore.ai. “By integrating deeply with Microsoft technologies, we’re empowering customers to unify AI-driven collaboration, automation, and service delivery into one intelligent enterprise layer, delivered securely and at scale—ultimately accelerating their journey from AI experimentation to enterprise-wide transformation.”

Several Kore.ai solutions are already available on the Azure Marketplace for streamlined procurement and deployment. As part of this agreement, Kore.ai will continue to innovate and go to market with Microsoft through the Azure Co-sell Program. 

According to the companies, this collaboration reflects a shared vision to empower enterprises with flexible, interoperable, and human-centered AI—one that not only delivers productivity gains but transforms how work happens across the organization.

For more information about this news, visit https://kore.ai.