NICE Expands Language Selection for its Text Analysis Platform
NICE is integrating Rosette text analytics into NICE Nexidia, introducing a variety of new languages and enhancing the analysis capabilities of webchats, emails, and other text-based customer interaction channels.
The new languages include Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, and Spanish.
The text analysis provided by Rosette boosts NICE Nexidia's ability to provide insights from text-based customer interactions, allowing enhanced identification of areas for improvement in customer experience.
Rosette's base linguistics breaks text down into fundamental building blocks: identifying tokens, normalizing words to their stems, and more to improve search accuracy and speed. The system will allow call center agents using the NICE platform to find relevant information faster, improving efficiency.
NICE empowers many of the world's leading organizations to improve customer experiences by harnessing the power of structured and unstructured data and turning it into valuable and actionable information that drive smarter decisions and improve business performance.
NICE Nexidia helps uncover valuable insights about customer behavior over their full journey with the enterprise, creating long-lasting relationships and improving business outcomes.
For more information about this news, visit www.nice.com.