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e-Commerce
Features

The KM Triangle and Maslow’s Hierarchy of Needs (Video)

Shopify projects manager Kathleen Cauley explained how Shopify structures and executes KM work from identifying and capturing knowledge to organizational learning in this clip from her presentation at KMWorld 2019.

The centerpiece of data governance: Making information quality pay off

Poor information quality wastes monetary resources, squanders data's underlying value to the enterprise, and significantly increases risk in the form of regulatory compliance or litigation.

Knowledge graphs enhance customer experience through speed and accuracy

Although knowledge graphs have been deployed by major companies such as Google, Amazon, and LinkedIn due to their ability to incorporate relationships in their analyses as well as their speed, only in the last 5 years has their use become more widespread.

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

ViewPoints

Equipping your remote workforce for success during the pandemic—and beyond

It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization

Overcoming a key roadblock to digital transformation

To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.

The new omnichannel priority for retail supply chains

Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations

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The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

Coming soon to your newsfeed —Ethics and AI

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.

Knowledge Management Whitepapers

The Trend-Setting Products in Knowledge Management 2020

A Knowledge-Streaming Enterprise for Turbulent Times: 2020 KMWorld Digital Transformation Research

Intelligent Enterprise Search Overview Video

Beyond Translating Words: Solving Business Problems with Machine Translation

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