Looking to the future: 2022 KM outlook

The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.

Enterprise search— an evolving technology

Today's search technology is much more intelligent, and capable of returning concept-based results rather than simple word matching based on indexed content.

Workflow automation: Fast growing across the enterprise

To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

The solution for the third-party data challenge

Now is the time to perform an audit to understand where your organization is at risk and institute a robust first-party data policy

Meeting customer expectations with workforce management and AI

Contact centers have used workforce management tools for some time, but today's solutions use AI and machine learning to facilitate an agile work environment

2021 Digital CX trends: What you need to know about what’s next

Don't settle for "back to normal"

The way of the scenario

The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

Coming soon to your newsfeed —Ethics and AI

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.

Knowledge Management: The Challenge; The Solve

How to Evaluate & Implement AI-Powered Knowledge Management

Search is More than Software

Seven Essentials for Search Success on Content Sites