Calabrio acquires Teleopti to create a multi-tenant SaaS customer experience intelligent platform

Calabrio is acquiring Teleopti, a workforce management software provider headquartered in Stockholm, Swede, to build the new global standard for the customer experience industry. 

The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform.

Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

As companies become more aware of the criticality of employee engagement, they are seeking solutions that motivate and enable contact center agents while driving customer insights back into the business.

Calabrio’s customer experience intelligence suite embeds analytics and visual discovery into everyday tools, including WFM, empowering users in every role to consume and act upon data with less effort and more precision. Business KPIs become more accessible, more relevant, and more usable to drive customer-centric decisions.

This acquisition opens up tremendous opportunity for customers and partners, said Olle During, CEO at Teleopti.

Both Calabrio and Teleopti have been committed to providing innovative products that create positive environments for employees where they can grow, remain engaged, and be productive, During said.

Calabrio and Teleopti bring over 35 years of market leadership in enabling workforces and powering customer experience, earning high marks from industry analysts, customers and partners.

Perella Weinberg Partners LP served as exclusive financial advisor to Calabrio on the transaction, and William Blair served as exclusive financial advisor to Teleopti. More information is available on Calabrio’s website.

For more information about this acquisition, visit www.calabrio.com.