Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.
The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.
The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.
Knowledge graphs continue to make a splash in the KM space
It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world
The answer to the problem of digital fragility lies in knowledge centralization
To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.
The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.
This is what we can see clearly after some months of reading, watching, and listening to the pronouncements on the novel coronavirus crisis from around the globe: Content challenges continue to dog AI.
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
By demonstrating on Jeopardy! that a machine could understand and analyze many fields of human knowledge and answer questions faster and more accurately than the reigning human experts, Watson's victory created an instant global brand.