Breaking down the realities of GenAI implementation at KM & AI Summit 2025

During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.

Unearth the importance of creativity in knowledge management at KM & AI Summit 2025

Unlock the future of innovation and knowledge management at the KM & AI Summit in Scottsdale, Arizona, March 17-19, 2025.

Tips and Techniques to Close Knowledge Gaps

Knowledge gaps are a moving target, and companies must institute continuous improvement procedures to keep up. Numerous avenues exist for detecting knowledge gaps, including employee assessments and technology-derived metrics. Remedies include training and, increasingly, deploying AI solutions to seek out new information. Organizations will need to proactively monitor these gaps and use the available tools to close them in order to stay competitive.

KMWorld Conference Wrap-Up and Look Ahead

Evident in all the tracks and conferences was the trend toward recognizing the foundational value of KM to enterprises large and small, nonprofit and for profit. Without seamless access to knowledge—access that stretches across data silos and transcends formats—enterprises cannot please customers and employees as they would like. AI-based technologies contribute to elevating the value of KM, but they are not the only driving force.

Navigating the IT Landscape: Balancing Hybrid Cloud and Cloud Repatriation to Stay in Control of Your Infrastructure

To secure their data, certain industries have strict regulations regarding data storage, requiring data to be kept in specific geographic locations or under stringent security measures. This is yet another reason for organizations nowadays to switch back to on-prem resources.

KM 101 in the Era of AI: An Interview With Stan Garfield

One of the things KM can do for AI is to empower learning communities to help people how AI applies to them and how to navigate through changes generated by it.

Experts predict AI will continue impacting KM in 2025

AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.

Why ubiquitous AI will mean more, not fewer, white-collar jobs

One thing is clear: The widespread adoption of GenAI will not lead to fewer knowledge jobs, but rather, it will pave the way for their growth and evolution.

252 Million Walas

There are 195 countries in the world. How many more entrepreneurial innovation hotspots are out there, waiting to be tapped and awakened? In our high-tech, virtual world, all of the steps Pakistan has taken can be replicated virtually anywhere, regardless of your country's size, GDP, or location. Imagine the possibilities ...

The Long- and Short-Term Impacts of AI Technologies

A much less-known but arguably more critical tech law is Amara's Law, which states that we tend to overestimate the short-term impact of new technology while underestimating its long-term effects.

The rise and potential fall of the citizen developer

The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …

On Chat AI and BS

So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.

Content reuse — the key to scaling businesses intelligently and quickly

Building the AI content pipeline — why structured content is the key to automation and personalization

2025 Content Trends

Assessing Business Value and Impact