Tech Mahindra aims to transform knowledge search with integration with Microsoft Azure OpenAI

Tech Mahindra, a provider of digital transformation services and solutions, announced an integration with Microsoft to enable Generative AI Powered Enterprise Search, helping enterprises increase effectiveness and personalization by using generative AI to unlock the full potential of enterprise data and present a multi-modal, multi-channel search experience.

Tech Mahindra’s Generative AI-powered Enterprise Knowledge Search integrates Microsoft Azure OpenAI Service, Azure Cognitive Search, and Azure Language understanding to help enterprises unleash knowledge accessibility in a unique way, which will eventually improve the knowledge quotient within organizations, according to the companies.

This will bring multiple AI-led capabilities like content summarization, knowledge graph-led knowledge structuring, and a new kind of query interface.

“The emergence of generative AI and its advanced capabilities have sparked a renewed interest among enterprises to reassess how they approach enterprise search. An average knowledge worker spends a significant amount of time searching for information, leading to lower productivity and organizational efficiency,” said Hasit Trivedi, CTO—digital technologies and global head—AI, Tech Mahindra. “We are delivering an advanced enterprise search offering, which will unlock the full potential of data in enterprise environments with generative AI and offer a user-centric and efficient search, ensure tagging and indexing are correct, de-duplicate content, remove irrelevant content and maintain the repository, leverage advanced statistical analysis, Natural Language Processing (NLP), Large Language Model (LLM), etc. The offering provides for the manifestation of content transcending across different content types and multiple content sources."

Generative AI-Powered Enterprise Knowledge Search will help enterprises unleash new levels of productivity by optimizing business processes, empowering people, and creating high-quality customer and employee experiences.

By facilitating faster information access and discovery, it will help enterprises improve employee productivity and satisfaction by creating more intelligent, personalized, and effective experiences, according to the companies. Users can also search for information from images, audios, videos, and other types of content in addition to documents.

Further, an omnichannel experience is provided by being able to search across multiple channels, such as voice assistants or conversational AI platforms.  

For more information about this news, visit  www.techmahindra.com.