What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

Accelerating digital transformation with a services approach modern cloud

Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.

KMWorld 100 Companies That Matter in Knowledge Management 2021

5 best practices for securing a remote workforce

Given that remote work is likely here to stay, it's worth asking: How does remote work create risks around sensitive and confidential knowledge?  

The call center of the future: WFH is here to stay

Companies that take advantage of the real benefits associated with remote teams will be better able to compete in the future

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

How smartphones are transforming customer experience

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

Cognitive computing and AI begin to grow together

How do we manage the hype and promise for new inventions while making sure that they represent a realistic opportunity? Can we invent self-driving cars or a Boeing 737 MAX without exposure to the risks these innovations can pose to our lives?

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

How to protect Microsoft 365 from the NOBELIUM hackers' phishing attack

OIG's Microsoft 365 audit checklist and how to prepare for it

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success