Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Compliance and quality assurance: Pieces of a complex supply chain puzzle

Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.

Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It

We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.

Putting knowledge in the flow of everyday work

If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.

How smartphones are transforming customer experience

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

Digitally Transforming in a Regulated Industry: How You Can and Why You Should

No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer.

Good to Great: Your Digital Document Experience

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical.

Harnessing the Power of Mobile Data

The numbers prove it: Mobile is dominating.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Knowledge Management E-Book

Knowledge Management Buyer’s Guide

Your Guide to Knowmax: The Knowledge Management Platform for Assisted and Digital Channels

Looking to the Future: 2020 Insight