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Dialpad builds generative AI tool for enterprises of all sizes

Dialpad, Inc., provider of an AI-Powered Customer Intelligence Platform, is introducing DialpadGPT—a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes to improve customer service, sales, and recruiting experiences.

According to the company, the platform is built on over five years and five billion minutes of proprietary conversational data and is an LLM designed specifically to cater to the evolving needs of today's businesses and their employees.

This real-time generative AI solution is based on the language of business and utilizes conversational and messaging data across customer service, sales, recruiting, and employee collaboration to harness the power of AI automation and AI assistance at scale.

While existing LLM-based models like ChatGPT have proven to be a gateway AI for businesses, substantial challenges to adoption persist, including limitations of scale and prevailing concerns about accuracy, lack of business-specific data, privacy, and security. DialpadGPT addresses these issues, according to the company.

“LLMs are only as accurate and strong as the data they are trained on,” said Dan O’Connell, chief AI and strategy officer at Dialpad. “DialpadGPT was purpose-built for the enterprise, and addresses businesses’ common qualms with existing LLMs. It leverages our transcription engine, that has best-in-class accuracy, to produce strong, unbiased results at a fast speed, provides the opportunity to scale, and meets high security and compliance standards—all at a lower cost than existing LLMs. AI has been at the heart of Dialpad’s business for more than five years, and we’re excited to bring such a transformative tool to market.”

DialpadGPT, designed with scalability in mind, makes AI readily available and enables enterprises to take advantage of Dialpad’s generative features on day one. For businesses grappling with AI and machine learning (ML) application deployment due to knowledge gaps or a lack of internal expertise, DialpadGPT is the go-to solution and presents no-code options that effectively address the worldwide hurdle to AI uptake in sales, service, and recruiting, according to the company.

The brainchild of Dialpad's team of AI experts, DialpadGPT is a further advancement of Dialpad's Ai technology stack, which features a proprietary real-time speech recognition (ASR) engine, natural language processing (NLP) models, and semantic search capabilities. It is capable of boosting worker productivity and driving a deeper understanding of customer attitude and sentiment, and transforming how teams work with their customers.

DialpadGPT is powering Dialpad AI today for customers in the company’s Early Adopter Program. It will be generally available to all customers by October 2023.

For more information about this news, visit www.dialpad.com.

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