Alvaria completes the acquisition of the Intelligent Analytics Platform from Cicero

Alvaria, a provider in enterprise-scale customer experience and workforce engagement management, announced it has completed its acquisition of the Intelligent Analytics Platform from Cicero Inc, accelerating how customers understand consumer and employee behavior to build better workflows with a simpler approach to complex problems with attended robotic process automation (RPA) and desktop analytics.

The Cicero team, focused on further advancing their solutions for the contact center industry, will join Alvaria in connection with the acquisition. The addition of this capability will accelerate how customers.

“It is exciting to complete our first acquisition as Alvaria, adding a skilled team and technology to our already world-class suite of solutions,” said Jeff Cotten, Alvaria chief executive officer. “The Cicero platform will allow some of our largest customers to shave seconds off agent interactions resulting in millions of dollars of savings every year.”

As a powerful extension of the Alvaria Automation and Analytics solutions, Alvaria will incorporate the Intelligent Analytics Platform to further enable organizations to reshape customer and employee experiences, according to the vendor.

Users will have the ability to analyze agent productivity, tools and application usage, performance and rankings. This information will allow for the automated delivery of relevant, just-in-time, information, and action requests, all while maintaining compliance and updating customer records.

For more information about this news, visit www.alvaria.com.