InMoment integrates ChatGPT capabilities in the XI Platform to solve real-world business challenges
InMoment, a provider of Experience Improvement (XI) solutions, is incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI, into its XI Platform.
“We’ve all seen recent headlines around personal use of ChatGPT, but what isn’t being talked about nearly enough is the new opportunities generative AI brings to enterprise software applications worldwide,” said Sandeep Garg, chief product officer at InMoment. “At InMoment, we immediately identified the opportunity to leverage the power of this technology to solve real-world business problems for our clients.”
InMoment is launching a first-of-its-kind technology—Smart Summary Generator powered by OpenAI technology.
Smart Summary Generator intelligently transforms hundreds of pieces of individual and discrete feedback into easily consumable short, structured paragraphs to surface the most important topics and trends to help organizations take immediate action on their customer feedback, according to the company.
This AI-based solution allows automated summarization of customer feedback across different channels including reviews, contact center conversations, or surveys.
The summary generator can distill hundreds of individual customer comments into an overview of the most pressing topics in just minutes—increasing the speed to insight which in turn improves the opportunity for quicker action—to solve problems that directly involve an organizations’ customers.
There is another area where the InMoment XI Platform is leveraging this next-generation AI technology within its offerings to create smart feedback examples.
This capability generates granular and highly specialized test datasets similar to what an actual human would take hours to complete.
Users can send commands to generate meaningful survey feedback examples for any specific topic to improve text analytics model accuracy and drastically decrease the time to market for new models which benefits its clients.
The company's dedication to leveraging the latest innovative technology and enhancing its current AI-based functionality in the XI Platform—by including technology from ChatGPT creator OpenAI—is a testament to its commitment to innovation and gives its clients a business advantage to improve business performance in today’s competitive environment, according to the vendor.
For more information about this news, visit www.inmoment.com.