MindTickle provides conversational intelligence solution for analyzing sales interactions

MindTickle, a provider of sales readiness technology, is releasing Call AI, an AI- and machine learning-enhanced conversation intelligence solution for sales leaders.

Integrated with MindTickle’s robust coaching capabilities, this advancement enables revenue leaders to make targeted improvements to help their salespeople close more deals, according to the vendor.

MindTickle brings together all of the elements required to drive effective sales readiness—execution, coaching, skills development, knowledge reinforcement—in one place. 

The addition of Call AI expands sales leaders’ ability to know how to coach their reps more effectively at scale so that their teams can perform their best at critical moments in the sales process.

Call AI incorporates a number of key foundational capabilities to maximize a sales team’s potential to win deals, including call recording, call sharing and collaboration, and CRM integration.

MindTickle adds functionality that addresses some of the most critical blind spots in deal and skills coaching, helping sales better understand the voice of the customer. Call AI’s value includes:

  • Individualized, capability-based coaching. Identify sales rep mistakes, improve productivity, reduce churn and ensure reps make quota by building a coaching culture. Provide front-line managers with the tools they need to coach salespeople toward a consistent organizational standard based on individual strengths and weaknesses.
  • Closed-loop feedback. Enhance the impact of enablement programs designed to get reps ready by incorporating teachable moments from live conversations. Analyze sales conversations to determine the effect of readiness programs on sales execution, helping to improve future programs based on real-world evidence.
  • Actionable insights. Measure and compare individual interactions and benchmark best practices with AI-generated call scores. Integrating call scores into MindTickle allows for a comprehensive analysis of the impact of capability on business outcomes. With this information, managers gain insight into individual and team readiness, and reps are automatically prescribed individualized follow-up training, coaching and practice accordingly in an effort to maximize the impact of every future sales interaction.

“Call AI introduces an industry-first conversation intelligence solution that helps companies not only pinpoint what works well in customer interactions, but also identify areas of improvement so reps and teams can achieve their full potential,” said Nishant Mungali, co-founder and chief product officer at MindTickle. “With Call AI, rather than simply looking at the health of a deal, revenue leaders can actually take corrective action to improve the ability of their sales people to deliver a better customer experience and business outcomes. We will continue to introduce new capabilities and functionality to build on our sales readiness foundational concepts—conversation intelligence, training, coaching and practice—so we can help organizations engage and develop their teams at scale to achieve their revenue objectives.”

For more information about this release, visit www.mindtickle.com.

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