At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
The ability to repurpose content across organizations for multiple use cases is essential to boosting the ROI of digital assets and their products or services.
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
Presentation management puts a strategic workflow process around presentation files, such as: PowerPoint, video, images, PDFs, and any other file types you use in business
Compliance with new U.S. data privacy laws requires the right information management strategy
In the field of knowledge management, of course, the idea of turning data into information into knowledge has been a foundation concept for knowledge managers. But frankly, the ability to achieve this alchemy of data to knowledge has not been broadly demonstrated in practice. A next generation information refinery is required to make something meaningful and valuable out of the raw data flying around the firm and throughout the internet economy.
We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations.
Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying
How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%
How kochartech assisted a leading online Food Delivery App reduce AHT by 15%