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Workflow
Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved.  The field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the flow both people and enterprise applications.
Features

The what, how, and why of KM rewards and recognition

State-of-the-art technology and hyper-efficient processes are meaningless if employees don't use them. Unfortunately, people have lots of reasons not to get involved.

KMWorld 100 Companies That Matter in Knowledge Management 2021

Understanding What Matters With Text Analytics and NLP

There's no limit to the business value that can be derived from parsing, appropriately contextualizing, classifying, and extracting text with NLP.

Cognitive computing: Building blocks

Machine learning is a part of many AI applications. The learning process is iterative; first, part of a dataset is input and analyzed, and a model is developed based on patterns and correlations among the factors in the analyses.

ViewPoints

5 best practices for securing a remote workforce

Given that remote work is likely here to stay, it's worth asking: How does remote work create risks around sensitive and confidential knowledge?  

Four best practices for eliminating data chaos and information silos in 2021

It's imperative that organizations establish rules of engagement and best practices for the use of content and collaboration platforms in 2021

How remote teams can use organic self-service KM tools

Adopting strategies that incorporate organic elements can dramatically accelerate common support workflows by reducing the friction between accessing knowledge and productive output

How COVID-19 has impacted digital accessibility

The disruption that occurred in the past year cannot be overestimated as millions of employees were suddenly expected to work from home without onsite IT support

Columns

How we innovate matters

Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.

Decentralized knowledge management

Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.

Thinking about KM differently

Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.

Thinking beyond the status quo

The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.

Knowledge Management Whitepapers

Global Market Research Report

Knowledge Isn't Power If You Can't Find It

Use No-Code Knowledge Graphs to Build an Enterprise Data Mesh

KMWorld 2021 Sourcebook and Buyers' Guide

How to Optimize Your Customer Experiences

A Use Case with Enlighten AI for Customer Experience (CX)

Workflow Companies and Suppliers