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Workflow
Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved.  The field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the flow both people and enterprise applications.
Features

Workflow automation: Fast growing across the enterprise

To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.

Putting intelligent search to work

AI enables search to surmount its basic keyword limitations to become a nuanced form of simplistic linguistic interactions, and the overarching utility provided by search itself has also burgeoned into more than previously offered, even a short while ago.

Why virtual collaboration needs knowledge management

When it comes to figuring out how tools work on a technical level and how to fit them into the infrastructure, IT is the best in the business. But successful virtual collaboration requires much more than that, including clear communication, tailored trainings, role modeling, and policies that help people get their work done without driving their colleagues crazy.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

ViewPoints

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

9 Key takeaways about search and content management from KMWorld Connect 2021

Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered

Content intelligence 101

As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

Going beyond smart MFDs to connect the dots between present needs and your digital future

You may not think of your multi-function devices (MFDs) as a stepping stone to digital workflow transformation, but by applying intelligent automation capabilities to MFDs they become an on-ramp to transformation

Columns

The way of the scenario

The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

From robots to digital workers

As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.

The big opportunity for knowledge management

It may well be stating the obvious but we will not be returning to the old ways of working, even though some of us, myself included (as it turns out, I am in the minority), would like to.

Making the jump to hyperdrive

The new, all-digital workforce will be made from a combination of AI, machine learning, computer vision, naturallanguage understanding, robotics, and more.

Knowledge Management Whitepapers

The Forrester New Wave™: SaaS Application Data Protection, Q4 2021

Creating a disaster recovery plan for cloud services Azure AD and Microsoft 365

The Expert Guide to Natural Language Understanding

Improving the Flow of Urban Life

KONE case study from Adobe DITAWORLD 2021

Workflow Companies and Suppliers