Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.
We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.
If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.