Making Search Conversational to Improve Knowledge Access

PCL Construction completes transformation of global payroll and operations with Syntax

The Project consolidates 26 on-premises ERP instances into a single platform on Microsoft Azure, unlocking enterprise-wide agility, visibility, and innovation

Cengage Group enhances learning outcomes and experiences for millions of learners

AI-powered learning is now reaching over 1M higher ed students across more than 100 products with workforce training solution in beta and K-12 content-leveling pilot underway

Tacit knowledge contributes to better hospital patient outcomes

Using an ensemble modeling approach, eventually about 1200 models were developed that encompassed a wide range of different measures, including how many days the individual had been hospitalized, whether they were in acute or critical units of the hospital, and other factors

Docusign selects Coveo to revolutionize its customer support experience

Docusign, the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to enhance its customer support experience

Conversation With an AI About Knowledge

This type of dialogue with a non-conscious machine will become commonplace. This could profoundly change education, expertise, and knowledge itself. It doesn't relieve us of thinking, but helps us to think more clearly and originally to confront challenges to our ideas.

A System of Systems … With a Twist

Many long-standing technologies such as swarm intelligence, biomimicry, neural networks, and the like are now being stitched together. Think of what could happen if each of those technologies interacted not only with each other but also with the environment at large, its living and artificial elements, as an integrated whole.

Will AI Ever Play in Peoria? The Enterprise Reality Check

The tech industry has a long history of overpromising and underdelivering, but AI has taken this to new heights. We're bombarded daily with headlines about AI writing novels, diagnosing diseases, and even replacing entire job functions. Yet, when you peel back the layers, you find a landscape littered with half-baked implementations, inflated claims, and solutions that work only in the most controlled environments.

The 12 Temptations of Knowledge

The intuitive appeal of regarding knowledge as a concept lies in a tempting belief that what's true is true. But knowledge is contextual in every possible way.

Why public GPTs fail at structured enterprise content — and what to do instead.

Content findability — mastering the key to customer self-service

TransUnion modernized documentation that builds trust.

From Static to Scalable: How Topcon Future-Proofed Its Global Content

STATE OF AI 2025: MID-YEAR REPORT - Lack of Trusted Content Emerges as Achilles Heel - Survey

State of Play on LLM and RAG: Preparing Your Knowledge Organization for Generative AI

Sponsored by: Graphwise

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey