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The need for digital intelligence in the time of social distancing

Social distancing has made stellar CX an imperative

Knowledge Management Solutions & Buyer's Guide
Find out all you need to know about the solutions for your knowledge management and enterprise technology needs.

QUOTE OF THE WEEK


To know what you know and what you do not know, that is true knowledge.

 

- Confucius


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Knowledge Management Case Studies

Growing fashion retailer taps Oracle to increase focus on customers 

Sportina was able to standardize its diverse business on a modern retail technology platform

Nebraska Health Information Initiative enables statewide COVID-19 data collection and reporting

Nebraska's COVID-19 dashboard uses technology from NextGate, InterSystems, and KPI Ninja

Shoe retailer strengthens global presence

LaShoe's targeted content and commerce strategy relies on e-Spirit's digital experience platform

Partners HealthCare utilizes Igloo Software to share critical COVID-19 information

Integrated healthcare system has harnessed its digital workplace for communicating essential updates to keep staff safe and ensure the high levels of patient care 

Knowledge Management Opinions & Analysis

What happens when AI meets a pandemic?

This is what we can see clearly after some months of reading, watching, and listening to the pronouncements on the novel coronavirus crisis from around the globe: Content challenges continue to dog AI.

Enterprise of the future update: More disruption ahead

The concept of a phyle has experienced a resurgence, driven in part by the frustration people are feeling about being forced into making binary choices regarding the groups with which they want to be identified: public versus private, capitalist versus socialist, and liberal versus conservative.

Perspective on knowledge: Approximately causal

Science will not give up on hypotheses. But it already is becoming more willing to accept results based on the sorts of statistical analyses performed by machine learning. And it may be thatwhen science does rely on theories and laws, we will recognize that no matter how ironclad they are as generalizations, their application to a world of confetti will always and necessarily render them approximate and probabilistic.

The right time for knowledge management

A new generation is coming in—one that sees order in the chaos, spots previously invisible patterns, and not only embraces technology but grew up with it.

Knowledge Management White Papers

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Intelligent Data Hub: The Next Generation of Smart Data Management

New Approaches to Master Data Management

Intelligent Data Hub - Taking MDM to the Next Level