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The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

KMWorld Sourcebook and Buyers' Guide
The KMWorld Sourcebook and Buyers' Guide assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.

This unique publication features the KMWorld 2021 Knowledge Management Priority Survey including the impact of remote work, plans for technology adoption, and how future goals may be changing.


QUOTE OF THE WEEK


There is no substitute for innovation. Original ideas will always rise to the top.

 

- Richard Branson


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Knowledge Management Case Studies

Merkle Science leverages TigerGraph to help customers combat financial crimes

The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

U.S. Department of Health and Human Services selects Box

Box's cloud content management platform will be used to power secure collaboration and critical processes for the delivery of health services

Ephesoft announces product recertification by Air Force Network Integration Center

Ephesoft Transact Web Scanner is approved and available to the USAF and other DoD agencies

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond 

Knowledge Management Opinions & Analysis

The coming blue wave

It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.

How we innovate matters

Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.

The privilege of free speech

The best counter to a bad idea was not to suppress it but to put forth a better idea or so we believed. That belief and the U.S. Constitution's guarantee of free speech resulted from the Enlightenment commitment to reason.

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

Knowledge Management White Papers

Global Market Research Report

Knowledge Isn't Power If You Can't Find It

Use No-Code Knowledge Graphs to Build an Enterprise Data Mesh

KMWorld 2021 Sourcebook and Buyers' Guide

How to Optimize Your Customer Experiences

A Use Case with Enlighten AI for Customer Experience (CX)