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Knowledge management culture and the government workforce

The biggest change for many organizations since the onset of the global COVID-19 pandemic has been determining the policies and tech that make a digital workplace work, as well as strengthening department, team, and personal connections

KMWorld Sourcebook and Buyers' Guide
Find the solutions for your knowledge management and enterprise technology needs.

This unique publication features brand new market research on digital transformation, articles on augmenting human intelligence with AI, key challenges in knowledge management and emerging best practices.

QUOTE OF THE WEEK


Many ideas grow better when transplanted into another mind than the one where they sprang up.

 

- Oliver Wendell Holmes


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Knowledge Management Case Studies

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

ITV leverages Stardog’s enterprise knowledge graph platform

With Stardog, ITV has the potential to manage its rights with greater agility and flexibility.

Domino’s dishes up AI/ML solutions at scale

Pizza giant is using Datatron's centralized AI ModelOps and model governance platform

Knowledge Management Opinions & Analysis

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

Beyond sustainability

We need to look at the major challenges we're facing as we enter the millennium's third decade from the perspective of the global economy as a wholly integrated system.

Bureaucratic knowledge

The knowledge of bureaucrats comes from living at the nexus of strategy and implementation, the nexus of best practices and human values, the nexus of multiple departments with their independent goals, and at the nexus of wishes and reality. That makes their voices worth listening to.

Writing as empathy

Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.

Knowledge Management White Papers

6 Killer Applications for Artificial Intelligence in Customer Engagement Contact Centres

Transform Customer Service with Next-Gen Knowledge

The New Knowledge Management Required for Customer Service in the COVID Era

The New Digital Customer Engagement for the New (Ab)Normal