Coveo adds groundbreaking GenAI innovations in the New Coveo Spring Release

Coveo, a leading provider of enterprise AI search, recommendations, and generative experience platforms, is offering two new GenAI business applications that bring Relevance Generative Answering into additional touchpoints across the customer experience journey: Relevance Generative Answering for Agents and Relevance Generative Answering for In-App Search. Coveo is also adding more than 15 additional enhancements to the Coveo AI Platform.

“Coveo has been leading in enterprise search for more than 20 years and has used AI extensively for more than a decade to individualize customer and employee experiences and drive superior business outcomes,” said Laurent Simoneau, president, CTO and co-founder at Coveo. “We’re expanding our GenAI offering by bringing generated answers to agent and in-app experiences. This enhancement makes our platform more intuitive so business users can leverage our AI to easily power individualized, trusted, and connected experiences in every interaction across multiple channels.”

The Coveo Platform has a robust suite of AI and GenAI models delivering AI-relevance at every point-of-experience across websites, ecommerce, service, and workplace, according to the company.

Adding to the breadth of Coveo’s GenAI offering, Relevance Generative Answering supports the agent and in-app search experiences with additional enhancements, including:

• Relevance Generative Answering for Agents empowers business and IT teams to equip agents with fast access to relevant, accurate, traceable, and secure answers to complex service questions. Agents, tasked with being knowledgeable about customers and products while quickly resolving issues, can avoid prolonged search times thanks to generative answering, which promptly delivers summarized and detailed responses to intricate questions. 
• Relevance Generative Answering for In-App Search equips enterprises to enhance their SaaS-based applications by making features and capabilities more accessible and understandable, fostering adoption through Relevance Generative Answering. Companies with SaaS-based products can easily add generative answering into their apps by leveraging Coveo’s In-Product Experience (IPX) builder capability.

In addition to making Relevance Generative Answering a multi-use case and multi-UI solution that can be used across the customer experience journey, Coveo continues to enhance product capabilities.

Early access innovations include:

• Follow-up questions – LLM-generated questions help guide visitors to the next logical question or answer
• Conversational experiences – Enable searchers to have dynamic natural language conversations with LLM-generated follow-up questions that incorporate question history and user context
• Rich text formatting – Provide more visually appealing answers such as lists, code, or tables to visitors’ questions
• Multilingual support – Support multilingual dialogue in languages including French, Spanish, Italian, and German

As enterprises adopt AI and GenAI, one challenge is becoming apparent—the need for quality data and knowledge to feed the models, according to the company.

Coveo’s updates include enhancements to popular enterprise applications through Coveo’s out-of-the-box connectors:

• Improve SharePoint Online content relevancy through added filtering and refined permissions: Enterprises can get more out of their SharePoint Online Connector with enhancements focused on helping index more relevant content, limit indexing time, and maintain content freshness.

• Maximize the relevance of your web content with enhancements to Sitemap Connector: A redesigned UI and enhanced crawling and web scraping configurations enhance site search and generative answer relevance.
• Elevate site search and generative answers with Web Connector updates: Leverage default web scraping configurations to empower martech and web professionals to improve findability, discoverability, and answers on sites, removing redundant or low-quality information.
• New Event Tracking Protocol: Coveo’s new protocol simplifies search and event tracking, reducing time to value and enriching machine learning data. Developers can use a Chrome extension to help validate events.
• Take control of your AI Search and Generative Answering implementations with Coveo’s new Projects feature: Organize new projects by departmental use cases to streamline digital experience management and implementation. Enable teams to focus on their specific use cases for improved usage and adoption of Coveo.

For more information about these updates, visit www.coveo.com.