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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Knowledge sharing and collaboration in the hybrid era

Employee experience technology is implemented by organizations to facilitate the future of work—remote, hybrid, and flexible.

But how companies use these technologies without complicating the life of the average employee?

KMWorld held a webinar with Chris McLaughlin, CMO, LumApps and Joey Levi, director of pre-sales North America, LumApps who discussed how to perform a technology landscape analysis to decrease technology bloat and maximize the value of digital workplace technologies.

Knowledge sharing and collaboration in a hybrid environment is becoming much more commonplace after the initial jolt of COVID-19 back in 2020.

However, it is exacerbating several issues within organizations, including:

  • Identifying expertise
  • Information overload
  • Real-time knowledge
  • Text isn’t always best
  • Innovation is impeded

A successful hybrid employee experience secures employee commitment and discretionary effort, establishes a supportive work environment, and builds trust and enables individual initiative, according to McLaughlin and Levi.

Creating a successful hybrid knowledge experience involves contextual knowledge delivery to combat information overload. The targeted delivery of information can be through curated knowledge, suggestions and recommendations (AI/ML), expertise identification, subscriptions, trending topics, or intelligent search bots/digital assistants.

In order to accomplish this, according to McLaughlin and Levi, organizations need to ask the following questions to get context for the data:

  • Who do they interact with?
  • What tasks and activities are they performing?
  • What systems do they use?
  • What are their likes and preferences?
  • What communities do they follow? Participate in?
  • What do they search for? What do they read?
  • What media or communications do they consume?
  • Intelligent chat bots or digital assistants?

Companies need to support both traditional, top-down knowledge flows as well as employee-to-employee exchanges by empowering local teams to communicate, work, share knowledge, ideas, and collaborate.

Invest in modern technology that unifies the employee experience, said McLaughlin and Levi.

Organizations that implement a successful hybrid employee strategy report, 5.1x engagement, 50% reduction in time spent on tasks and activities, and 4.3x more innovation.

An archived on-demand replay of this webinar is available here.

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