LogMeIn Introduces New Support Solutions for Employees

LogMeIn, Inc. is introducing two solutions designed to revolutionize the employee support process. The new lineup is focused on eliminating many of the challenges associated with today’s internal support – including cluttered support queues, lengthy resolution times, and multi-step support processes – to create a simpler and superior overall experience for everyone.

The newest product to join the LogMeIn support solutions family, Prompt ai, makes AI-powered employee self-service accessible to any size organization by delivering an easier, more engaging, and more effective approach that will encourage employee adoption, and free up help desk teams to focus on the situations that need them most.

Prompt ai is built with natural language processing to ensure it understands the intent of the employee issue no matter how the question is asked -- enabling intelligent, helpful conversations that promote long-term adoption

In addition, LogMeIn also introduced RescueAssist, the next-generation of their market-leading remote support solution, GoToAssist. Designed to be a lighter, faster approach to remote support, RescueAssist’s web-based console removes the friction commonly associated with starting a remote session.

Together, both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience.

With the introduction of Prompt ai, the company is bringing its expertise in AI-powered customer engagement and offering an easy yet powerful solution for the modern workforce, said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn.

The ability to self-serve combined with the ground-breaking features of RescueAssist, for situations that require a human touch, allow support teams to provide an end-to-end experience that eliminates friction and increases overall productivity, Srinvasan explained.

For more information about these offerings, visit www.logmein.com.

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