KMWorld 100 Companies That Matter in Knowledge Management 2021

From back-end developers to mission-critical workplace automation: The low-code advantage

The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.

The critical role of enterprise content management in digital transformation

The ability to personalize is an indicator that an organization is managing its content well enough to deliver what each individual needs.

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Uncovering hidden knowledge with AI

Whether finding the best expert, the best template, or the most relevant search results, AI helps firms take their knowledge management efforts to the next level

7 reasons to buy, not build, your document processing platform

Some organizations are still undecided about whether they should build or buy an off-the-shelf solution, so here are the seven key issues to consider

Selecting the Right CMS Platform for Your Business: Understanding the Benefits of Coupled, Decoupled and Headless CMS Solutions

The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business.

The twisted case of facial recognition

Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Pros and cons of the Google book deal

The Google Book Search settlement is huge, complex and overall a big step forward. But it's also quite scary. The world of print is about to change, mainly for the better...

6 Killer Applications for Artificial Intelligence in Customer Engagement Contact Centres

Transform Customer Service with Next-Gen Knowledge

The New Knowledge Management Required for Customer Service in the COVID Era

The New Digital Customer Engagement for the New (Ab)Normal