At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Joyce Wells //
06 Nov 2019
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Stephanie Simone //
06 Nov 2019
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
Judith Lamont, Ph.D. //
06 Nov 2019
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
Heidi Maher //
31 Oct 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
Daniel Fallmann //
24 Oct 2019
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
Joyce Wells //
18 Jul 2019
Since bad data can adversely affect the business, it is crucial to learn proactive measures to combat and treat it at its source
Clara Beck //
05 Sep 2019
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Art Murray and Francesco Calabrese //
08 Jul 2019
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
Sue Feldman //
08 May 2019
As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.
Art Murray, D.Sc. //
31 Oct 2018
A Localization Project Manager's Guide to Saving Time and Finding Freedom!
14 Oct 2019