At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Joyce Wells //
06 Nov 2019
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Stephanie Simone //
06 Nov 2019
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
Judith Lamont, Ph.D. //
06 Nov 2019
As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI
Joyce Wells //
09 Dec 2019
Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective
Anand Janefalkar //
02 Dec 2019
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
Dr. Michael Koenig //
21 Nov 2019
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
Heidi Maher //
31 Oct 2019
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Art Murray and Francesco Calabrese //
08 Jul 2019
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
Sue Feldman //
08 May 2019
As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.
Art Murray, D.Sc. //
31 Oct 2018
Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying
25 Nov 2019
How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%
19 Nov 2019
How kochartech assisted a leading online Food Delivery App reduce AHT by 15%
19 Nov 2019