With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.
Joyce Wells //
07 Jul 2022
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.
Anand Subramaniam //
07 Jul 2022
Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.
Will Hayes //
07 Jul 2022
Companies have invested fortunes in building up content and documentation about everything from employee HR policies and benefits to technical specifications and product guides—essential information for running IT and HR help desks and customer contact centers. Until now, that content has only lived in static form, locked within siloed content repositories and applications. Pryon is changing all of this by connecting directly to these critical content sources and transforming them into voice- and text-based interactive experiences that deliver exact answers more accurately than anything in today's enterprise search market.
Igor Jablokov //
08 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
Uri Haramati, co-founder and CEO of Torii //
11 Jul 2022
Knowledge graphs continue to make a splash in the KM space
Stephanie Simone and Joyce Wells //
24 Nov 2021
Now is the time to perform an audit to understand where your organization is at risk and institute a robust first-party data policy
Sanjay Mehta, Head of Industry, Ecommerce, Lucidworks //
12 Nov 2021
It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world
David Jones, VP of Marketing, AODocs //
31 Jul 2020
As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.
Alan Pelz-Sharpe //
05 Nov 2021
The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.
Art Murray, D.Sc. //
05 Nov 2021
Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.
Art Murray, D.Sc. //
08 Jul 2021
Today, much of the knowledge we need is readily available. The problem is having the courage and fortitude to properly act on it.
Art Murray, D.Sc. //
11 Jan 2021