How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Proven strategies to manage a work-from-home workforce

The global coronavirus (COVID-19) outbreak has accelerated this decision making process for many companies that still rely on traditional office-based work structures.

Harnessing the Power of Text Analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them

David Weinberger's new book, Everyday Chaos, is honored with Axiom Award

When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs

Your new year's resolution: Get serious about your consumer data privacy strategy

How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

The Power of AI-Assisted Enterprise Search

Beyond Translating Words: Solving Business Problems with Machine Translation

Guide to Evaluating Machine Translation Software

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