eGain Knowledge hub now offered on the SAP Store
eGain Corporation, a leading cloud platform provider for customer engagement automation, is now offering its solution for knowledge management—eGain Knowledge Hub—on the SAP Store.
eGain Knowledge Hub integrates with SAP Service Cloud and can be embedded in the agent desktop for easy, contextual access at the point of customer interaction, according to the vendor.
Powered by AI, analytics, content management, and 360-degree context, eGain Knowledge Hub enables agents to resolve a wide range of customer queries by pushing fast, accurate answers and personalized, conversational guidance via the agent desktop within SAP Service Cloud, reducing training needs and boosting compliance.
The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Comprehensive analytics and machine learning provide actionable insights to optimize knowledge adoption, relevance, and performance.
“Our customers’ contact center teams are really excited about the agent experience impact of this rich integration,” said Ashu Roy, eGain CEO. “We look forward to now delivering this solution to customers via SAP Store.”
The SAP Store delivers a simplified and connected digital customer experience for finding, trying, buying, and renewing more than 1,800 solutions from SAP and its partners.
There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
eGain Corporation is a partner in the SAP PartnerEdge program. As such, it is empowered to build, market, and sell software applications that supplement and build on SAP software and technology.
The SAP PartnerEdge program provides the enablement tools, benefits, and support to facilitate building high-quality, disruptive applications focused on specific business needs—quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.
For more information about this news, visit www.egain.com.
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