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Features

How to search Twitter

The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

How to search Facebook

In-depth searching of Facebook isn't necessarily easy, but it can be well worth the effort.

How to search LinkedIn

In searching for whatever type of information you need, there are three reasons why LinkedIn searching is easier and, in some ways, more effective than on other social networking sites

ViewPoints

David Weinberger's new book, Everyday Chaos, is honored with Axiom Award

When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs

Your new year's resolution: Get serious about your consumer data privacy strategy

How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

How smartphones are transforming customer experience

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

Columns
Knowledge Management Whitepapers

The Power of AI-Assisted Enterprise Search

Beyond Translating Words: Solving Business Problems with Machine Translation

Guide to Evaluating Machine Translation Software

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