Appian offers Connected Claims 2.0, boosting insurance claims management with AI

Appian is launching Connected Claims 2.0, an AI-powered solution designed to provide a unified claims workflow.

Connected Claims 2.0 offers an AI-powered platform with customizable workflows and superior user experience, featuring a single pane of glass, AI-powered data insights, real-time data access, and automated regulatory compliance management, Appian said.

Connected Claims 2.0 will support insurers through this growth with a unified claims workflow that accelerates processing, enhances fraud detection, combats inconsistent handling, data management issues and improves customer satisfaction.

According to the company, Appian's Connected Claims solution brings powerful AI-driven support to every adjuster, making it easier to manage the demands of a document-heavy claims environment.

With capabilities such as data classification, document summarization, contextual chat, and next-best-action recommendations, AI accelerates work and improves decision-making.

The next generation of the solution introduces the Appian AI Document Center, enabling users to easily train models to extract data from unstructured documents.

"We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realization as the insurance industry tackles complexity," said Jake Sloan, global vice president of insurance, Appian. "Our solution drives digital-first claims innovation, aligning with core admin cloud modernization for early value realization. It's configurable, rapidly deployable, and leverages the latest powerful AI in Process to accelerate cycles, combat fraud, and personalize customer experiences. Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management."

Connected Claims 2.0 supports insurance companies, from claims adjusters, fraud detection teams, customer service representatives, regulatory compliance teams, to IT and operations teams.

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