Keep up with all of the essential KM news with a FREE subscription to KMWorld magazine. Find out more and subscribe today!

Mindtickle unveils its generative AI assistant to increase productivity for revenue teams

Mindtickle is releasing a suite of generative AI features across its revenue productivity platform to help everyone in the revenue organization.

The platform is called Copilot and it can help revenue teams to:

  • Discover data-driven insights faster
  • Create personalized experiences quickly
  • Execute revenue-generating interactions exceptionally
  • Uphold security and ethical standards with a secure generative AI platform

This not only saves time for enablement professionals but also ensures that sales teams have access to up-to-date, engaging, and tailored content that resonates with their target audience, according to the company.

Copilot gets the answers needed to make data-based decisions, without reviewing lengthy calls or navigating dashboards and reporting pages.

According to the company, Copilot can analyze any call in seconds and answer top-of-mind questions without having to sift through a transcript. Sellers can get a quick call summary, craft detailed follow-ups, and receive self-coaching tips on how to improve future customer and prospect interactions. Managers can prioritize reps to coach by call scores and quickly review underperforming calls to foster detailed coaching sessions.

Copilot can efficiently analyze training and enablement reports in Mindtickle and produce succinct answers based on data. Empower all enablement and sales training professionals to derive quick and actionable insights from data, making informed decisions easier than ever, according to the vendor.

Have Copilot create an assessment based on learning content to test knowledge quickly and succinctly. Copilot reviews existing training content quickly and creates an assessment based on the parameters outlined to quickly reinforce training being delivered.

Copilot can also create a sales or renewal simulation to practice and hone skills and messaging before money is on the line.

Scale the mastery of new skills with role-plays reviewed by Copilot. Customer-facing roles can submit role-plays and receive automatic scoring, reviews and insights from AI to continually improve. Sellers can hone their pitches, presales can practice a new demo or flow, and customer success/account managers can test their renewal or upsell messaging with AI-powered insights on how to improve.

Quickly draft and send contextual and detailed emails to customers and prospects when sharing collateral with Copilot. When sharing an asset within Mindtickle, have Copilot generate the email copy based on the content being shared saving your sellers, customer support, and account teams valuable time.

Customers can ensure they are using a safe, enterprise-ready, and ethical version of AI with Copilot. Mindtickle has been driven by a security-first approach to implementing AI within the platform. Mindtickle’s model will not learn from or share customer data across instances, and ensures users’ personal data is not enriched and that information is only temporarily shared with machine learning systems. Mindtickle has also opted out of sharing customer information, even in the pseudonymized or anonymized form, to train or improve AI models.

For more information about these features, visit www.mindtickle.com.

KMWorld Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues