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Unified communications and KM are finally collaborating

The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

Taking content management to the next level - KMW Webcasts KMWorld Live

More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

Transforming CX and support - KMW Webcasts KMWorld Live

The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

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The changing face of knowledge management: How cognitive search can help enterprises keep up

With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost

Why data quality matters to any industry

Since bad data can adversely affect the business, it is crucial to learn proactive measures to combat and treat it at its source

Preparing for the third wave of innovation with intelligent automation

Creating an intelligent digital workforce through automation

Next in Data Privacy Compliance: The California Consumer Privacy Act

Compliance with new U.S. data privacy laws requires the right information management strategy

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Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

The future of law enforcement

We'll focus on the information processing and decision-making aspects of policing.

Knowledge Management Whitepapers

Compliance and quality assurance: Pieces of a complex supply chain puzzle

Document Automation 2019 Buyer Guide

Artificial Intelligence and the Future of Knowledge Management

Reclaim Your Weekend

A Localization Project Manager's Guide to Saving Time and Finding Freedom!

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