Genesys aims to make rapid CX innovation simpler for small- to mid-sized organizations with latest release
Genesys, a global cloud provider in experience orchestration, is offering GCXNow, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution.
With a free automated self-service trial that can be activated in minutes, organizations can use GCXNow to explore the Genesys Cloud CX platform and scale users and capabilities on demand, according to the company.
GCXNow enables organizations to build the foundation they need on Genesys Cloud CX to orchestrate personalized, empathetic, end-to-end customer experiences across phone, email, chat, text, and social channels.
To keep up with consumers' expectations, GCXNow allows organizations of any size to leverage modern CCaaS capabilities faster and more cost effectively, according to the vendor.
Genesys has strong roots in helping SMB and mid-market businesses deliver exceptional personalized experiences. GCXNow for Genesys Cloud CX delivers pre-configured workflows for interactive voice response, email, messaging, and bots. This allows small- to mid-sized businesses to more easily adopt and drive value from the latest in digital and artificial intelligence innovation.
With GCXNow, Genesys Cloud CX delivers the following benefits to customers:
- Frictionless free trial to production
- In-app purchasing
- Intelligent on-boarding
"Today, small- to mid-size companies increasingly want a more agile experience for exploring technology that simultaneously matches their nimble and innovative nature," said Olivier Jouve, chief product officer, Genesys. "GCXNow helps us fulfill our objective to make it easier for any organization to innovate using advanced experience orchestration capabilities. By delivering an automated and curated self-service experience for Genesys Cloud CX, organizations can get up and running faster with a full-featured solution, helping them drive immediate value for their customers, employees and business."
The full GCXNow free trial experience is now generally available in the United States and global expansion across AWS Regions will start in April.
For more information about this news, visit www.genesys.com.