Utilizing Office 365 to Become a Successful Knowledge Driven Organization

Organizations are constantly looking at different ways to engage their employees. With tools available through Office 365, including SharePoint and Yammer, is easier than ever to engage employees in communities of practice and interest.

KMWorld recently held a webinar featuring Naomi Moneypenny, senior product manager, Microsoft, and Amy Dolzine, global knowledge awareness advisor, EY, who discussed tips on how to use some of the latest features in Office 365 in addition to how to think about governance and balance in knowledge management activities.

According to Dolzine, the keys to sustained success within an organization are knowing your organization; be intentional with your strategy and define success; drive adoption, engagement, and value; factor in key aspects of culture, organization, and people; have a strategy focused on outcomes; and use three levers to your advantage.

Office 365 can foster communities to share knowledge and best practices, find relevant content and expertise, and manage enterprise content and knowledge, according to Monneypenny.

The platform allows users to:

  • Integrate video from Stream, keep and sustain community conversations in Yammer
  • Create pages, feature articles, and news and promote them
  • By using Search, discover content in news and lists, in addition to documents
  • Plug into connectors that include a range of sources such as Salesforce, Trello, and more

Recognizing key aspects of your organization, including profile, culture, and people, is important to moving forward with a harmonious enterprise.

Critical factors:

  • Client confidentiality
  • Brand and reputation
  • Information security
  • Data privacy

High quality community management is successful when experts engage in authenticity, training, mentoring, and accountability, Dolzine said.

An archived on-demand replay of this webinar is available here.

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