Clootrack integrates ChatGPT into its CX analytics process

Clootrack, an AI-driven platform capable of analyzing billions of Customer Experience (CX) reviews, is enhancing its platform with ChatGPT's transformative, powerful, and versatile language model feature along with the launch of AskClootrack.

According to the company, this addition has leapfrogged CX analytics to a new level by enabling insights professionals to get qualitative insights from public and private enterprise data with high accuracy in seconds. These include data from eCommerce sites, forums, blogs, social media, customer care tickets, open-ended NPS surveys, website/app feedback, and chatbots.

AskClootrack, powered by GPT-4, ChatGPT, and GPT-3, is designed to generate actionable, highly reliable, and verifiable granular insights from millions of customer reviews. The users will be able to understand the context of customer reviews and generate a response with qualitative data.

This level of understanding of their customers enables businesses to make more informed decisions about product development, innovation, marketing, and customer service, according to the vendor.

It can answer precisely and thoroughly from the customer data so that companies can use this feature to immediately improve their products, services, and customer service processes, leading to increased customer satisfaction and loyalty.

"The newly added feature is a game-changer for customer experience analytics and offers a distinct competitive advantage,” said Shameel Abdulla, CEO of Clootrack. “The ability for customer experience leaders to converse with customer feedback and make instant decisions will enable brands to fast-track their journey to customer-centricity in action. Introducing the AskClootrack into the Clootrack platform will significantly enhance collaboration in enterprise decision-making and speed up execution".

With these advancements, businesses can stay ahead of the competition and deliver exceptional customer experiences, Abdulla said.

“Collaboration of Clootrack with OpenAI technologies reiterates our commitment to providing businesses with cutting-edge CX analytics solutions to a fast-paced market,” Abdulla noted.

For more information about this news, visit www.clootrack.com.