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Knowledge graphs enhance customer experience through speed and accuracy

Although knowledge graphs have been deployed by major companies such as Google, Amazon, and LinkedIn due to their ability to incorporate relationships in their analyses as well as their speed, only in the last 5 years has their use become more widespread.

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This unique publication features brand new market research on adoption rates, buyer perceptions and priorities, key challenges and emerging best practices. 

QUOTE OF THE WEEK


New knowledge is the most valuable commodity on earth. The more truth we have to work with, the richer we become.

 

- Kurt Vonnegut


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Knowledge Management Case Studies

Global Payments demonstrates compliance with new PCI standard

Coalfire conducted the assessment for certification remotely due to the COVID-19 pandemic

Halliburton advances digital capabilities with Microsoft and Accenture  

Accenture will work closely with Microsoft, in conjunction with their Avanade joint venture, to help transition Halliburton's digital capabilities and business-critical applications to Azure

Teradata helps Brinker International move to the cloud

Casual dining restaurant company enhances analytics and machine learning capabilities

Mindful Chef selects the Vonage Contact Center

Meal-kit service company seeks to transform CX following a sharp increase in customers since the end of March 2020

Knowledge Management Opinions & Analysis

The eureka moment

AI is beginning to develop some support for the thought process. As the technology improves, it's possible that AI will eventually be able to offer relationships and connections that still seem far-fetched.

Perspective on knowledge: Links then and now

Broken links used to be like potholes. Now there are entire neighborhoods that are gone.

Building the enterprise of the future: If not now, when ?

It should be plainly clear that we need knowledge ?management now more than ever. You can be sure that the COVID-19 crisis won't be the last crisis to come our way. ?And the next one might be even more severe because our supporting systems have taken some serious hits.

Thinking beyond the status quo

The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.

Knowledge Management White Papers

Bloomfire Included in Forrester’s Now Tech: Knowledge Management for Customer Service, Q3 2020 Report

Mitigating Collaboration Risk Workbook

Learn how to build actionable plans to mitigate risk in Office 365 or any other collaboration workspace your organization uses.

Using and Tailoring Microsoft Teams for Your Organization

Learn how to handle surging activity in Teams and boost security and compliance.

Hakkasan Optimizes Global Operations with Egnyte