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Unified communications and KM are finally collaborating

The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.

Knowledge Management Solutions & Buyer's Guide
Find out all you need to know about the solutions for your knowledge management and enterprise technology needs.

QUOTE OF THE WEEK


One can resist the invasion of an army but one cannot resist the invasion of ideas.

 

- Victor Hugo


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Knowledge Management Case Studies

RCBC Bankard improves fraud detection with voice biometrics

Faster authentication can reduce contact center costs, help eliminate the need for security questions, and contribute to an enhanced customer experience

U.S. DOJ taps Thomson Reuters

U.S. Attorneys and other legal professionals across the DOJ will have access to legal products and services

Malaysia Airlines deploys Viasat's Aerodocs document management system

Enhances the airline's digital transformation strategy and streamlines compliance reporting

Global law firm enhances knowledge management with iManage RAVN

Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

Knowledge Management Opinions & Analysis

Perspective on Knowledge: Journalism’s new landscape

What's happening to news is a microcosm of what's happening to knowledge overall.

Bringing adult supervision to machine learning and AI

Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Flipping data science

No matter how much "intelligence" is programmed into a computer, it will very likely never understand the results it produces. Doing so takes human cognition, intuition, judgment, and other ways we humans make sense out of data.

Knowledge Management White Papers

The Enterprise Data Catalog: Build or Buy?

Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying

Case Study: Telecom

How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%

Case Study: Food Delivery

How kochartech assisted a leading online Food Delivery App reduce AHT by 15%

Case Study: Oxigen Wallet