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KMWorld 2023 Video - How to Develop an Effective Knowledge Center

What is a knowledge center, and how can an organization build one with a clearly defined purpose and scope, targeted experiences personalized for users, engagement metrics, and an established governance process that will make it effective and sustainable?

KMWorld Guide to KM Trends, Products, and Services
The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won't come in.

 

- Isaac Asimov


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Knowledge Management Case Studies

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

Carhartt boosts its cyber resilience with Rubrik

Workwear brand migrates more than 600 workloads from multiple legacy backup vendors to Rubrik Security Cloud

Knowledge Management Opinions & Analysis

The five ages of data

Perhaps this latest phase in the history of data will bring us to accept inexplicable complexity as a property of the world. We could view this as pure chaos, but thanks to having lived through the past four ages in rapid succession, we might instead recognize that chaos as being rich with endless mysteries we will never uncover completely.

8 billion and counting

The message is clear: No single person or committee or group can weave the best paths through the infinite maze of possible event chains. Only humans and machines working together, side by side, can produce a better result than would ever be possible from either one alone.

The trust problem with GenAI

2023 has been the year of ultra-hyping GenAI, and who is paying for this deluge of marketing? Technology vendors that want us to buy it. Again, it's impressive stuff, but when we shift from selling to buying and ultimately using it, many tough questions need to be asked.

Truth, lies, and large language models

The good news is that the problem of chat AI's proclivity for hallucinating is well-recognized by the organizations creating these marvels, and they realize that it is a danger to the world and to their success, not necessarily in that order of priority. Until that problem is solved, chat AI engines need to lose their self-confidence and make it crystal clear that they are the most unabashed and charming liars the world has ever seen.

Knowledge Management White Papers

Document Viewing Integrations in Enterprise Content Management and Document Management Solutions

Business Impact of Technical Content – The ROI Paradox

Connecting external data sources to CCMS is now a breeze.

Knowledge Graphs Expose Data Connections