Mako Medical creates tools to advance telemedicine during COVID-19

Mako Medical is rolling out a new technology and in-home services aimed at increasing telemedicine access that will help doctors and patients affected by COVID-19.

“The uncertainty in the market has caused a panic. People don’t know what to do and many are scared to leave their homes. This has caused a ripple effect and now threatens the very practices patient need and depend on,” said Chad Price, Mako Medical CEO.

Making matters worse, many practices are not set up to handle telemedicine. Other complications include challenges with access, learning curves for the patients trying to use new platforms, and separating those with COVID symptoms from those that just have a cold.

“Our team knew it had to do something. We worked around the clock to build new workflows, develop simple tech solutions with our partners, and begin offering services in the home to help these practices continue seeing their patients,” said Price.  

The team at Mako Medical worked with several tech companies on building a very simple telemedicine platform that required no downloading, no apps, no sign-up and no unnecessary steps, and was free for both the practice and the patient.

The platform relies on texting technology and is HIPPA-compliant and encrypted. The next aspect of the workflow included a mobile messaging platform that communicates, updates, and guides the patient through medical questions delivered through a text message.

This eliminates the need of a call and worry from the patient. The messaging platform addresses medication needs, COVID-19, chronic conditions, general health needs, and scheduling.

The platform is HIPPA-compliant, encrypted, and free for the patient and provider.

Mako Medical also announced other aspects of the program that included in-home lab draws, prescription delivery, and other in-home services for patients that can’t or don’t want to leave their home.

These services help the practice continue to maintain high quality and add extra levels of service and gives them the clinical data they need that would otherwise be missed with just a virtual telemedicine visit.

Mako Medical is a leader in pharmacy and lab services. Mako is known for its extensive community service, hiring military veterans, and leveraging technology for its services. 

For more information about these services, visit https://makomedical.com/.