Data governance solves multiple KM challenges

Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.

Automate Digitization and Support Your Full Information Management Lifecycle with Award-winning Access Unify

Integrating flawlessly into your existing infrastructure, Access Unify solutions ensure a streamlined, digital-first workflow, minimizing the need for extra training or staffing.

eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge

An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.

Kodak Alaris - aligning customers’ existing infrastructures to their future needs

From streamlining data capture, extracting key information, and delivering the right information to the right place at the right time, scanners and software from Kodak Alaris can meet each customer's unique business needs.

Avoiding the wrath of illegal data

To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.

Accounts payable is at the heart of company success— but is yours skipping a beat?

With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Are you data-driven or knowledge-driven?

We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.

AI technologies upending traditional KM

If we are not careful and proactive about it, the concept and importance of knowledge itself may soon become blurred or lost.

The undiscovered country

Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.

Finding the weakest link

Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.

The Trend-Setting Products in Knowledge Management 2023

Strong Resources, Effective Terminology: How to get the most out of your terminology program

Long Live Great Content: The Playbook to get More out of Your Content

Written by me and ChatGPT: The Importance of Content Governance in the Era of Generative AI