What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come
Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
There's a growing demand for the ability to facilitate the integration of knowledge generated by widely diverse communities from multiple disciplines.
By demonstrating on Jeopardy! that a machine could understand and analyze many fields of human knowledge and answer questions faster and more accurately than the reigning human experts, Watson's victory created an instant global brand.