Kore.ai enables enterprise contact centers to deliver personalized services with integration to Genesys Cloud CX

Kore.ai, a provider in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys AppFoundry.

Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Through this integration, Kore.ai enables Genesys customers to deliver superior customer service experiences within their contact centers.

Leveraging generative AI (genAI) powered conversational IVR, the Voice Gateway seamlessly routes conversations to appropriate voice and digital channels, answers customer queries 24/7x/365, and enables personalized self-service, leading to higher customer satisfaction and improved efficiencies for contact centers, according to the company.

The Kore.ai Experience Optimization (XO) Platform combines conversational AI, contact center AI and Insights AI through a unified platform that helps businesses enhance customer satisfaction, improve operational efficiency, and drive better business outcomes.

“As a Genesys AppFoundry partner, Kore.ai will strive to help our joint customers deliver outstanding customer experiences,” said Raj Koneru, CEO and founder of Kore.ai. “The voice gateway powered by generative AI and conversational AI will become a critical differentiator for brands that leverage this technology to improve their market performance and competitive standing.”

The Kore.ai Voice Gateway for Genesys Cloud CX will enable customers to get up and running quickly by installing the minimum required Genesys platform components. They can also configure Kore.ai Contact Center AI experiences and automation to complete their call center solution.

For more information about this news, visit https://kore.ai.