In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
Stephanie Simone //
03 Nov 2022
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
Anand Subramaniam //
03 Nov 2022
Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
C. David Seuss //
03 Nov 2022
Together with Verint Speech Analytics, Verint's Next Generation Interaction Analytics provides a powerful unified voice and text solution for alerting and acting on topics, categories, sentiment, and other critical insights across channels.
Manya Mayes //
03 Nov 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Basker Krishnan //
14 Oct 2022
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Prasanna Rajendran, Vice President at Kissflow //
09 Sep 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
Uri Haramati, co-founder and CEO of Torii //
11 Jul 2022
Knowledge graphs continue to make a splash in the KM space
Stephanie Simone and Joyce Wells //
24 Nov 2021
Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.
Kent Greenes and Art Murray //
03 Nov 2022
AI is very good, and light years ahead of where it was just a decade ago, but it is far from "intelligent." Indeed, it is only as good as the data it is provided and needs close human supervision.
Alan Pelz-Sharpe //
04 May 2022
AI can and does do a good job of assisting and even augmenting knowledge work, but our "to be" state should not take the human element—however flawed—from the work.
Alan Pelz-Sharpe //
12 Jan 2022
As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.
Alan Pelz-Sharpe //
05 Nov 2021