NICE humanizes intelligent CX with the release of Enlighten Actions

NICE is introducing Enlighten Actions, allowing organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI.

Enlighten Actions brings together Enlighten, NICE’s highly mature and differentiated purpose-built AI for CX, and the generative models from Open AI. 

As a result, Enlighten Actions allows organizations to build AI- powered CX processes faster and easier than before by making Enlighten accessible with a human-like interface, according to the company.

Through this interface, Enlighten Actions generates actionable outputs that are clear, easy to understand, and brand specific. It fundamentally changes and improves how we interact with unstructured data and makes it more accessible and efficient for businesses to operationalize.

 Enlighten Actions does all the backend work to gather and present responses in record time with unrivaled clarity and accuracy.

Enlighten Actions takes the learnings from Enlighten AI and, with Generative AI, composes human-like responses to any request. It is integrated across NICE’s portfolio of products, including CXone Expert, NICE’s knowledge management solution, CXone’s Bot Builder, SmartAssist, as well as the new Enlighten AutoSummary.   

“Enlighten Actions is a next-generation AI innovation,” said Barry Cooper, president, CX division, NICE. “Enlighten Actions revolutionizes how businesses use data to help drive growth. Combining Enlighten AI and generative AI, NICE has broken down the siloes to create an unparalleled knowledge base to deliver truly transformative actions for businesses.”

 For more information about this news, visit www.nice.com.