The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

How to Use AI to Solve Business Problems Without Taxonomies (Video)

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Michael Upshall, UNSILO head of business development, explored machine learning as an alternative to taxonomy-based approaches.

Analytics in the IoT public sector: Perfecting with computer vision

Since governmental entities aren't burdened by the financial constraints of private organizations, they have considerably greater liberty to devise new use cases for increasing the efficacy and efficiency of advanced analytics.

Enriching text analytics with graph databases

Graph databases are ideally suited for storing information about relationships among entities, for accessing diverse types of information, and for easily incorporating new information.

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey

How e-discovery requirements are changing: 5 questions with Relativity CTO Keith Carlson

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving

Building smarter robots: A new era combines content intelligence and RPA

For RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content

3 Departments with Untapped Data Opportunities: CX, HR, and Sales

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions.

Perspective on knowledge: Behind the scenes of Everyday Chaos

Machine learning builds up a model that connects data points in complex, multi-dimensional ways, usu­ally without yielding the sort of general principles we're accustomed to reason­ing from.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Rebooting the information refinery

In the field of knowledge management, of course, the idea of turning data into information into knowledge has been a foundation concept for knowledge managers. But frankly, the ability to achieve this alchemy of data to knowledge has not been broadly demonstrated in practice. A next generation information refinery is required to make something meaningful and valuable out of the raw data flying around the firm and throughout the internet economy.

Crossing the epistemic divide

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.

The Enterprise Data Catalog: Build or Buy?

Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying

Case Study: Telecom

How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%

Case Study: Food Delivery

How kochartech assisted a leading online Food Delivery App reduce AHT by 15%

Case Study: Oxigen Wallet