CGS partners with UiPath to create automation solution for outsourcing services

CGS, a global provider of business applications, is partnering with UiPath, an enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global outsourcing services.

By automating processes that are well suited for RPA, overall handling of incoming requests will be greatly improved by using automation and live agents.

The continued investment in emerging technologies including RPA is helping to drive process optimization and improve service to clients.

The UiPath solution will automate various functions throughout the business – from reporting and billing to customer onboarding and data management.

With optimized call center resources to serve global clients, CGS offers a hybrid approach through automation and live agents in its contact centers worldwide.

Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents, providing technical and customer support, telesales, channel enablement and back office support.

The IT Services Outsourcing team empowers midsize companies to embark on digital transformation journeys, migrate to the cloud, work from anywhere and strengthen cybersecurity defenses by providing the technology backbone that allows businesses to operate at peak performance with predictable costs so they can compete and grow.

For more information about this news, visit www.uipath.com or www.cgsinc.com.