Healthcare giants partner with Quadient to utilize its Intelligent Communication Automation platform

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced the signing of several significant contracts in the first quarter of the 2024 fiscal year leveraging its Intelligent Communication Automation software solutions in the U.S. healthcare sector.

“We are extremely proud to have been selected by so many prestigious U.S. organizations in the past months. Quadient delivers the most powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries,” said Geoffrey Godet, CEO of Quadient. “At a time when many organizations are looking for new sources of efficiency and cost reduction, providing an exceptional customer experience is what sets them apart from the competition. Their vote of confidence demonstrates our capacity to support large organizations to enhance their customer experience while simultaneously driving operational efficiency.”

These agreements, collectively valued at nearly $4.5 million euros ($4.8 million USD) through multi-year subscription contracts, attest to Quadient's continued success in the customer communications management (CCM) market, according to the company.

Among these deals, Quadient has secured two of the top five national healthcare institutions, also listed among Fortune 500 companies, reinforcing its position as the preferred partner for large organizations seeking to enhance their customer communications.

Facing challenges with fragmented solution sets comprised of multiple third-party platforms and proprietary systems, these organizations sought to simplify their tech stacks with an integrated solution to deliver consistent, secure, and personalized customer experiences across all channels, while meeting strict regulatory requirements when managing sensitive patient data.

Quadient's flagship solutions, Quadient Inspire and Quadient Impress, provide a comprehensive, omnichannel platform that integrates seamlessly with enterprise data, applications, and legacy systems.

In addition to annual subscription fees for Quadient Inspire and Quadient Impress, the agreements include professional services, training, and development.

According to the company, these partnerships highlight Quadient's commitment to fostering long-term partnerships and supporting the growth trajectory of its clients.

For more information about this news, visit www.quadient.com.